Rated 5 out of 5 by deeyan The best hotel for families with baby
We brought our 6 month old baby for a short trip to KL. The hotel prepared the baby cot, the baby bath tub and even the baby utensils for us. They have such friendly staff who is extremely observant to the needs of the customers. Will definitely stay with Westin again in our next trip with the baby!
August 18, 2014
Rated 4 out of 5 Great Location
The hotel is nice, and its location is great, near the towers and in front of a big shopping mall.
August 14, 2014
Rated 1 out of 5 by CF2014 Most unprofessional hotel I have ever stayed in!
Because of the proximity to my office, this used to be my favorite hotel in KL. However, not any more. The last 2 times I stayed there (weeks apart), I received mails from them saying "there is a charge from Refreshment Centre that we failed to charge to your room account at the point of your check-out time. The charges from Refreshment Centre are for the consumption of: 1xApple Juice,!xSprite,1xRed Bull, 2xOrange Juice." All this for staying just one night, and the second time I received such a mail. I wonder how many such mails they send to their hotel guests? Obviously the hotel have (to put it politely) "staff issues" where "refreshments go missing", but I have never come across such mails before, and I travel 80% of the time for my work ! The Westin KL gets my vote for the most unprofessional hotel ever. Congratulations.
August 10, 2014
Rated 4 out of 5 by Hanimk Good location
Near shopping malls, average breakfast, over all ok.
August 11, 2014
Rated 4 out of 5 by Bourne Extra Help
I lost my phone on the way to the hotel from the airport. I told the reception and the security manager came to see me. It is no fault of the hotel but at least they showed some care and directed me to the enarest police station. The main thing is the responsiveness which impresses me.
August 7, 2014
Rated 5 out of 5 by Igster Great location, comfort and sleep
Yet again the Heavenly bed and combination of pillows spelt a great night's sleep.
The location of the Westin KL was excellent for a quick stop to the mall and various lunch/dinner locations.
Staff were attentive and went the extra mile to show us around and even walk us to the parking lifts, which were a little hidden.
Great service. Comfortable. Excellent location.
August 6, 2014
Rated 5 out of 5 by Eissa Great hotel experie
I wld like to thank every member of the hotel staff and managnen for their assistance and coperation extended to my family and seld during our stay. I was indeed great time.
August 6, 2014
Rated 2 out of 5 by JessieLim Needs improvement
Stayed for a night but the experience wasn't up to the expectation. Every year we travelled back to Malaysia we would stay in Westin KL for minimum a night but this trip is the least satisfying stay.
Room Service : We ordered in supper. The food was good in general but the thermos where the tea was delivered in was stained and it's quite dirty both inside and out.
Bathtub : It was clogged. It took quite a few hours to drained the water from the tub which leads to unpleasant sounds throughout the night.
July 31, 2014