Rated 3 out of 5 by Icam Spoilt by Experience in W HK & Westin Chosun
Travelling from 4 nights in Westin Chosun, then 2 nights in W Hong Kong to Westin KL, one can compare the lack of politeness at front desk ( dirty uniform and uninterested response gestures) and poor room maintenance in comparison ( or were we spoilt by the care and attention in Westin Chosun & W Hong Kong ?)
Please improve as I would still go back there hoping that this is a one-off experience ( door staff and concierge are good )
July 29, 2014
Rated 4 out of 5 by Victor Good experience with Westin again
Been awhile since I went back to Kuala Lumpur for business.
Check-in to Westin (was early so had to go for lunch and return before the room was ready) @ about 12pm.
Staff was warm and polite - from bell boy to reception to anyone that pass by.
Was upgraded to a Suite as I am SPG Platinum - nice, would not know what to do if I loses my status.
Food in the lounge was tasty but lack variety. Happy hour at lounge ended kind of early at 7.30pm.
Gym was well equip - as least to me it was. Age is showing on the equipment but it is still operating fine.
Will definitely stay in Westin again.
July 25, 2014
Rated 4 out of 5 by TamH Good and meet expectation
Good and meet expectation
July 29, 2014
Rated 4 out of 5 by Kavin12 Great Hotel with Easy Access
Westin K is a great hotl. This is my 2nd stay at this hotel. It's in a area with lot of shopping as well as easy access to many important places. The staff lso friendly an specially, the breakfast is one of the best with many varieties.
July 28, 2014
Rated 4 out of 5 by cats111 Comfortable hotel in a great location
Overall a good stay. The hotel was clean, comfortable and well presented, although starting to reveal its age. The staff where warm and attentive from reception to the maids, door staff and waiters. Well recognised for loyalty, however the area of opportunity for more positive feedback would be improvement to the buffet breakfast. Whilst there is a vast array of options provide, perhaps too many because the replenishment was poor and quality compromised as a result. Staff were less coordinated in this area as well.
July 22, 2014
Rated 5 out of 5 by alwaysgoing sleep and food
Quality of sleep:
sleep was interrupted frequently by other guests banging doors.
Food and Beverage:
The verity of food was excellent however the hot dishes at breakfast were not hot. This was everyday over our stay.
July 23, 2014
Rated 3 out of 5 by whitesheet Deteriorating Room Srandards
This is my 3rd time staying with Westin KL.
This is also the one with the least pleasant experience.
The tap started to gush out yellow muddy water when turn to 'Warm'.
The shower water flow and temperature were extremely inconsistent. The worst shower experience I've had from the many hotels I've stayed in.
The shower glass door gave loud squeezy sound whenever open/close.
The cabinet for the chiller was spoilt too.
However, the check-in/out staff, Ms. Marie, has been exceptionally warm and helpful. Her pleasant personality and attention to details are a hallmark of service excellence.
July 16, 2014
Rated 3 out of 5 by shank this hotel has a great location for shopping
nice location, good value for money though not great on luxuries..was peeved that they charged me for a kitkat bar after i came back!!
July 23, 2014