Rated 4 out of 5 by sajedi The hotel location has great attraction
The hotel is located in a most favorable shopping area which for family stay during their vacation facilitates easy access to the shopping.
Also the hotel rooms bed accessories are more comfortable and in non of other hotels those comfortable bed accessories are not found.
September 12, 2014
Rated 4 out of 5 by Nicole1234 Uncomfortable Pillows
The pillows are too soft. I has to ask for extra firm ones, and they sent 2 - one for me and the other, my husband. But only 1 of them were slightly firmer than everything else in the room. Westin should do something about their pillows. No point having "Heavenly beds" but lousy pillows.
September 11, 2014
Rated 5 out of 5 by Dandelle We felt so special and spoilt!
The facilities were stunning, clean and modern and the food was fantastic! Even the satay sticks we ordered pool side were to die-for! Room service was top quality, and the beds really are heavenly. But it is the staff at the Westin that really makes this place shine! The kids were spoilt with surprise activity bags and even a lolly box waiting for us after a particularly long day, they thought they were royalty! We felt very safe and welcome here and would recommend this hotel to anyone wishing to have a wonderful, decadent stay in KL! Thank you Westin, we will be back!
August 24, 2014
Rated 4 out of 5 by SURYA69 BATHROOM
IF TOILET BOWL ALSO EQUIPPED WITH WATER HOSE SPRAYER, WILL BETTER
August 19, 2014
Rated 4 out of 5 by Tetley26 A Request Please....
Have stayed at the Westin many, many times. It is comfortable and always a pleasure to stay at - am always treated like a valued customer. For wonderful Italian, Prego delivers outstanding quality. The Exec Lounge is one of the best in region.
My request - I know its a sensitive issue in Malaysia - but I want real pork bacon, decent pork sausages, oh and proper ham for breakfast. I fully appreciate and understand that with a mostly Muslim staff and many Muslim guests this a challenge - but an international hotel of standing should have some provision right? It just needs some special handling. Please Westin - can you do something about this on special case requests?
August 18, 2014
Rated 5 out of 5 by Nick5796 GOOD FOR HOLIDAY
big room with nice view.
** As a customer, why we still need to pay for the parking fees?
August 28, 2014
Rated 5 out of 5 by Jennifer11 Great hotel with friendly staff
Staff at check in and check out were friendly and helpful. Room were great and clean. In-room service staff were helpful too with my order. Overall it was an excellent stay at the hotel. The only disappointment is the wifi. While most hotels provide free wifi to hotel guests, we have to pay for wifi use.
August 23, 2014
Rated 5 out of 5 by deeyan The best hotel for families with baby
We brought our 6 month old baby for a short trip to KL. The hotel prepared the baby cot, the baby bath tub and even the baby utensils for us. They have such friendly staff who is extremely observant to the needs of the customers. Will definitely stay with Westin again in our next trip with the baby!
August 18, 2014