Rated 5 out of 5 by Joan64 Fantastic !
I always expect Westin hotels to be good, but Westin KL was fantastic ! The service from the moment we arrived was amazing. We were offered a late check out without even having to ask, which was great as our flight was late evening. The room was a great size, with a large impressive bathroom, extremely clean. We ordered room service, the food was delicious and at a reasonable price.
The buffet breakfast didn't disappoint either, a great selection. The staff were very helpful and friendly. Highly recommended.
March 25, 2015
Rated 5 out of 5 by 28eleven Excellent stay, as usual
This trip is our annual retreat to KL during our daughter’s term break which coincidentally falls near our wedding anniversary. Westin has never ceased to amaze us with their hospitality and service. Please convey my deep thanks and appreciation to Ms Ivy Look and Shara who arranged for the bouquet, room décor and cake on our check in. We didn’t even expect Ivy herself to greet us during check in!
We had made a reservation at Bubbalicious via the online website and received a confirmation email. At the door however, there was no record but thankfully it was all sorted out and we managed to get a table because we were all looking forward to it and it is always a highlight of our trip. Mr Montri Yeoh even personally came to our table to apologise and for that we are truly appreciative.
From Ivy and Shara from Westin Experience, Said at the Club Lounge, Montri and all the friendly and helpful doormen, I cannot say enough good things about the staff at Westin. People like them are the reason we keep returning to Westin KL year after year. Please keep up all the great work. Westin KL truly feels like a second home and we look forward to returning really soon.
March 19, 2015
Rated 5 out of 5 by Sazalismail Elite Regognition
This hotel never disappoint me with the suite upgrade which I think that is the richest benefit for the elite member. hope for more upgrade for my next visit...
March 17, 2015
Rated 5 out of 5 by Sazalismail Elite Recognition
What else can I say than the elite recognition in this hotel. Tq for the suite upgrade because that is the only benefit that make your loyalty program different from the others. Excellent...
March 9, 2015
Rated 5 out of 5 by Sunnym30 Outstanding stay
Thank you to everyone at the Westin KL for a wonderful recent stay. We were stopping over in KL on our way to a resort for a special anniversary, and Ivy Look the Westin Experience Manager could not have been more accommodating. Imagine our surprise and delight in receiving a suite upgrade, cards from both Ivy and the GM, a cake, flowers, balloons and rose petals on the bed and bath! Ivy even phoned ahead to the resort (also Starwood) to ensure we received a special welcome. Amazing!
I have previously stayed at the Westin KL on a business trip where I hosted two functions and a dinner, and it was all handled very professionally. The Club Lounge here is excellent and a big plus. No suite upgrade last visit, but the hotel may have been full. The suite this time was magnificent and much appreciated. I also love the location here across the road from a very good shopping centre.
Thank you again Ivy and team for such a wonderful stay, I'll be back soon!
March 8, 2015
Rated 4 out of 5 by Absolute Central Location!
Located right in the heart of downtown, the Westin Kuala Lumpur is well positioned for visitors to the city. Not only is the hotel itself quite attractive, it's positioned right across from the Pavilion Mall, which hosts an impressive number of high and medium-end shops.
I arrived the weekend before the Chinese New Year, and found the street outside decked out with lanterns and lights - quite an arrival!
The standard Westin gym at this location boasts a significant number of machines for cardio and weight, although I've never used one of those devices that track my workouts on such machines. There is a service desk right in the gym, unlike others that can be self-serve, to provide you anything you need. It also provides a nice view of the street and mall.
Further down from the gym is the pool deck - located a few floors up above the ground, a good size pool is available for cooling off, as well as chairs for relaxing or suntanning. My only complaint was that there was a limited number of them, and it was sometimes hard to obtain one in a sunny location. There is also a sheltered area for relaxing under… a nice touch for those that want some fresh air, but not sun!
For shopping, the Pavilion mall across the street is very convenient, as well as Bukit Bintang and Sungai Wang just a few blocks away for those looking for some deals… although you may become lost in it!
Great service and staff, and the first time I've received a container of cookies upon checking in as a Gold SPG member!
February 16, 2015
Rated 3 out of 5 by LM74 Premium Twin Tower View
Just check in to Premium Twin Tower View room (2715) and surprise... I can't see any Twin Tower from my room...
I called to front desk and they only said sorry because of new construction we can't see twin tower any more...
Why Westin Kuala Lumpur still sell this kind of room? specially with higher price...
March 3, 2015
Rated 5 out of 5 by awesome Great breakfast experience
I thought this hotel is about location, location, location (as it is within the golden triangle of KL), I also realized that The Living Room offered a good breakfast experience. My family and I had truly great moment at the hotel for our breakfast. The buffet spread was awesome and the staffs were generally very friendly, even the chefs behind the counter serving cold dishes.
Some rooms' toilet was a bit too small and the water tap pressure was simply too strong (and it would splash every time I turned in the tap).
Otherwise, there is no major complaints about this hotel and as I said earlier, this is one hotel that offers great location near to Starhill and the Pavillion.
December 31, 2011