Rated 5 out of 5 by JC123456789 Feels like home...
By far and away my preferred hotel in KL -- apart from familiarity with Westin product, this hotel has wonderfully friendly and helpful staff from the door persons, front desk, concierge, designated hotel taxi and limo drivers, laundry, Heavenly Spa, housekeeping, to those attending Splash and the Executive Club. Even the security staff manage to look seriously professional yet are welcoming and attentive and do crack a smile when greeting you. The hotel itself has great facilities/space in the Level 3 Club for getting work done and for lazy relaxation (or work too) by the pool. The pool while small is nicely tiled with mature trees and is very well maintained -- and it is salt water rather than heavily chlorinated like most other hotels. Location-wise it couldn't be better being directly opposite The Pavillion and other popular shopping/cafe/restaurant hot spots. The trade off for all this goodness?... It's a busy area and can be noisy at times with construction above the Pavillon in progress and Friday/Saturday fun at the hotel's QBA (restaurant and bar with live music).
August 20, 2016
Rated 2 out of 5 by SakhTW Below average quality
1 month stay at Westin, quality standard drops significantly compare to my last stay 3 years ago.
1. Breakfast - quality of food poor in terms of variety, service and cleanliness.
2. Room amenities replenish poor, have to make request every day to refill.
3. Parking - 9 out of 10 times the machine at the exit failed to recognize the verified parking ticket.
4. In room TV display unclear.
A lot of improvement needed.
July 5, 2016
Rated 1 out of 5 by Sean201606 Westin hotel KL
This hotel is the worst hotel in my experience. One day when I was back to the room, No make up room. I talked with a room manager on the phone, he said I'm sorry but I couldn't feel any earnestness from him.
Also, even though I said I didn't use minibar when I checked out, they informed extra charge for a beer by email.
July 4, 2016
Rated 4 out of 5 by starvista Centralize air cond ?
During the stay, try to adjust the air con in the room. However, no matter how I set, (turn to the lowest temp or set to the highest speed), it is still the same temp. More like a centralize air cond than individual control.
July 4, 2016
Rated 2 out of 5 by Miyauchi Lack of empathy
Toilet ran slow upon arrival. Overflowed at 3:45 AM so we had to get dressed while maintenance crew fixed it and then housekeeping had to come and clean the floor. After 24 hours of flying, we were exhausted, only to have this occur the first night! We did not use excess TP. No apologies were made by these crews or by desk agent upon check out. As a lifetime Platinum SPG member (or even if I wasn't), I expected at least one of these 5 team members would apologize.
April 8, 2016
Rated 4 out of 5 by LSG30 Lovely notes and thoughtful surprises
As a guest, it is always pleasant to feel 'welcomed'. It started already when we checked in. The welcome lady in the lounge brought us to the executive lounge for an informative and smooth check in. We arrived in the hotel around 11.30 o'clock. The breakfast was cleared but nevertheless, we were surprised to be served a delicious 'high tea', not only tea and coffee and other drinks but we could also enjoy beautiful and tasty tarts. Later, on the same day of our arrival a pretty tin Westin box, filled with different cookies and accompanied by a welcome card, was delivered at our room. Might be standard, but I appreciate these things very much. After a good sleep, breakfast and a KL cc walk, I found another surprise in my room. A request that could not be fulfilled immediately at breakfast brought pleasure in the afternoon. All the ingredients and tools were displayed in our room to have a special kind of high tea! This was for sure not standard but very much for me only. Very thoughtful of the restaurant manager. His personal written note said it all. Thank you. During breakfast time the chef pleased us with delivering our special requests and in the evenings a nice talk with a senior employee gave a personal touch to our stay. Thanks for all.
March 31, 2016
Rated 4 out of 5 by sxzy Weekend stay at Westin Bukit Bintang
A relaxing getaway in the middle of the city center.
March 30, 2016
Rated 5 out of 5 by ML84 A genuinely good hotel with values
We loved our stay at the Westin KL, my wife and I couldn't have asked for anything more perfect for our babymoon. The hotel location was fantastic right in the middle of the city opposite the shopping malls, the staff made us feel so special, they were very helpful, polite and courteous. Specially the concierge desk Rico, Rain they gave us some valuable suggestions. At breakfast our attendant Piyush and Chef Himanshu gave us good suggestions and checked in on us. The check in staff, Executive Club staff and the Front office manager were so helpful, warm and they went out of their way to make us feel comfortable. The evening snacks and breakfast varieties were excellent.
March 28, 2016