Rated 5 out of 5 by Zdmjack 被繁华与奢华包围之中
我在二月底趁喜达屋CAT还没有调整前，用积分加现金预订了The Westin Kuala Lumpur ，所以只要2800积分加45美元，现在可不是这个价位了。官网显示每晚5,000 Starpoints 积分+ USD 75，所以什么都要趁早。
Rated 4 out of 5 by Kelvin Location is perfect.!
The hotel locate at the center of city, and the biggest shopping mall PAVILLION just cross the road. Staffs are friendly, Although I asked them a lot of questions, they answered patiently and the answers were useful. As a SPG GOLD member, hotel didn't provide any upgrade even a higher level room, and the room was old.
Rated 2 out of 5 by onlyukiko 完美的地理位置
Rated 5 out of 5 by nwleo After 12 years still like brand new
As frequent traveller, I've stayed here since when it's brand new to today. The rooms are very well maintained and service from reception and executive lounge and door man always excellent. They know me by name and I feel valued and it feels like second home.
Please fix the water thermometer in every room. When you use the water or shower, it can turn super hot every few second before it cools down. Only maintenance issue.
Otherwise it's excellent,
Rated 5 out of 5 by WLing Service Lapse In Certain Areas...Please Be Excellent Again
I am a regular visitor and Westin KL has always been great, especially the service. But this recent stay, I find some lapse in service standard, thus would like to provide constructive feedback so that the hotel can retain the level of excellence that you have always pride yourselves against:
- Laundry service was bad. Sent my Burberry knit top for laundry. Came back crumpled and shrinked. I highlighted upon checkout, they just took it ans returned without offering any explanation.
- QBar - restaurant side. Waiters are missing. I was waiting to ask for the bill for some time, some candles around my table gone off so it became quite dark and no one came. I got to walk out the the bar to call for waiters outside and then back to my table for the bill. Not the usual attentive service - I believe, all guest are important, not just your foreign guests.
Hope to see the excellent service again when I come back in 2 weeks' time.
Rated 5 out of 5 by Aonee Center of the KL city center
This hotel locates right at the heart of KL city center. The large famous shopping mall is opposite to the hotel. Room is spacious and clean. Bed is perfect. Breakfast is various and plenty.
Rated 5 out of 5 by Globalman1 Exceeded expectation
Special thanks to Ms Mandy Ooi for her assistance in taking duch good care of us on our stay. Hotel is well run and met or exceeded expectations with one exception, that of the service in the Westin executive lounge. Looks great, food good, service sub par. Management was notified and I am sure it has been addressed. Great place, great stay.
Rated 5 out of 5 by Subrina This hotel has great featuresv
This hotel has great features and with a really good location as well which is easy for shopping and relax.