Rated 3 out of 5 by bondpisces executive lounge on 19th floor
the attitude of the staff in the executive lounge on the 19th floor needs to be corrected . the approach was cold and with a attitude . I was greatly dissapointed with this behaviour . I had a guest for breakfast in the morning to whom i had to show some catalogues and have a business discussion on breakfast table . i had requested them to give me a table of 4 so that i have more space . inspite of there being empty tables of 4 , she refused and alloted us a table for 2 only . This is ridiculous and never experienced in any other hotel . also i had requested for a late check out till 4 pm and they gave it to me till 2 pm only . As a starwood member that is the least they could have done
September 11, 2014
Rated 3 out of 5 by Jashel This hotel has great features
The Hotel met my standard expectations.
September 25, 2014
Rated 5 out of 5 by kilo1 staff tops
proffesionalism, attentative staff, quality of ammenities
September 23, 2014
Rated 3 out of 5 by Bjide Still needs improving!
I stayed here in 2010 while attending a conference, and chose to do so again for another conference at the CTICC. I had reserved an executive room with a king size bed, and got one with twin beds. It was changed the next day, but to a room on a SPG floor instead of an executive floor. The SPG desk remained unmanned throughout my stay, meaning that we had to join the general queue (why have a preferred desk if it's not used?). On the one occasion that I went to the executive lounge, the receptionist was so frosty I did not return. All in all, this is a nice hotel, but it failed to reach the standards that I associate with the Westin brand.
April 19, 2013
Rated 5 out of 5 by Gerrym810 Great Features
Wonderful stay. Very accomidating
September 10, 2014
Rated 5 out of 5 by Bry20 Very relaxing weekend
My husband and I enjoyed a relaxing night away at the Westin Cape Town. Everything bout the stay was very enjoyable and comfortable. The room was large with fabulous views of the city. The bathroom was spacious with a fabulous shower. The bed was VERY comfortable.
The spa also boasts the most amazing views whether in the sauna, pool or hot tub. Did not have time for a treatment unfortunately.
We ate in ON19 and enjoyed a delicious meal with attentive service. Breakfast the next morning was the perfect way to start to the day with a delicious variety of food available. The freshly juiced spinach and papaya juice is a must!
August 25, 2014
Rated 1 out of 5 by Philip3636 internet is pathetic at best
OK, let me begin with all the positives as this is my third time staying here.
- Hotel is really nice. Rooms are great and the location is good too.
- Exec club is really good.
-they also have a shuttle that takes you to the waterfront which is nice service.
Negative: is their internet service is horrible! I couldn’t get it in my room for 3 days after complaining for 3 straight days. Finally, got it to work on the 4th day. Not even sure why I tried in the first place since it was at a snail’s pace when they got it to work in my room. I then went to the lobby and had the same experience. I cannot stay here again until they fix the speed and their internet since I go for business.
It’s a shame since I like the hotel even though it’s not as close to my office as other hotels. However, I must stay at these other places unless this gets fixed. If you don’t need internet, then I do encourage you to stay here.
September 10, 2012
Rated 4 out of 5 by CH007 Good hotel near conference centre and waterfront
Good hotel close to the CTICC (walking inside hotel) and the V&A watrfront (driving distace).
Excellent sleep quality and security. Only isse is the rooms that are west front is extremely hot in the afternoon.
September 5, 2014