Rated 2 out of 5 by BankyW Great place, terrible service
The hotel building itself is very clean and well maintained. I booked a suite and I'm very satisfied (and probably even slightly impressed) with it... my issue is with the quality of service that the staff provides. For a hotel this nice, and in such a great location, it's a shame that I feel the need to give them a poor review, based solely on the level of service I've received..
I arrived the hotel around 1230pm. My room wasn't yet ready, so I left my bags and went for lunch and to the mall. Got back 3 hours later, and they said the room still wasn't ready, and that housekeeping were just finishing with it. That it would take another 15 mins or so. I hung around for another half hour, and checked again. Still the room was "being prepared by housekeeping". The manager ensured me that they would physically go to the room to check that it was done, and that I should give them 10-15 mins. I hung around in the lobby for almost another 45 mins, and when I checked again, a 2nd manager said the exact same thing: the room wasn't ready, it would take 15 mins, and that they're physically going to go to the room to check it. By this time my patience had worn thin, but I still waited. Another 20 mins or so later, they finally brought my keys. They were also kind enough to apologize for the delay, and they also sent me a bottle of wine, which was very nice of them.
However, upon entering the room, I tried to connect to the internet. Platinum guests are supposed to have free wifi included, except this Westin's wifi service is administered by "AlwaysOn", and when I tried to register my name and room number to access the internet, it said "Unable to register you. Please call the help desk". I called, and they connected me to an IT person who sounded like he couldn't be bothered about my issue. He walked me through the entire technical process of checking my phone's IP and MAC addresses, and we ended up in the same exact spot 20-30 mins later. Still unable to access the wifi or to register myself. At this point I asked if they could just give me a default username/password so I could do the work I needed to urgently take care of, and he said he was sending someone to my room to help with my problem. I thanked him, and have now waited through the entire 2nd half of the Manchester-Liverpool game, and almost the entire first half of the Chelsea-Hull game. Plus commercials. The person coming to help never came. Luckily enough I have roamed my wifi from a different phone, and that is why I'm able to write this review. It's quite frustrating that it has taken me almost 4 hours at this property to get into my room and get on the internet. It's a beautiful hotel in a great location... they just seem to be lacking in the competency department.
(Update, my room wifi is now working, finally. Thank God.)
March 22, 2015
Rated 5 out of 5 by honeybun Perfectly sited for the best of Cape Town
Now with an outdoor pool as well as indoor 19th floor lap pool. Canapes and fizz each evening on the 19th whilst watching the sun go down really sets the mood for dinner later.Breakfast is equally appealing with waiter service. Very comfortable beds. A really great hotel to stay in...not cheap ..but you get what you pay for. The hotel arranged a car and driver for us to go down to the Cape of Good Hope...best 6 hours investment of our stay...great driver/guide.
January 24, 2015
Rated 5 out of 5 by Alida7 Wonderful Hotel
We had a wonderful stay at the hotel. From check in to check out, everything was wonderful. All expectations were met, above and beyond. Friendly and attentive staff. We felt at home and we were well rested after our stay. The spa is beautiful and we enjoyed our treatments. Room service was excellent, even when we ordered at 02:00 in the morning. Food and Beverage was excellent. Our first night we enjoyed delicious fish & chips from your room service menu. In the cigar bar, we were always greeted in a friendly manner and were offered delicious cappuccinos. The housekeeping ladies who attended to our room were very attentive to our needs. We appreciated the courtesy call to find out if we are enjoying our stay. Thank you very much Westin Hotel.
January 7, 2015
Rated 5 out of 5 by Jason505 Phenomenal Experience
Absolutely wonderful experience all around. Due to scheduling issues, we were only able to stay one night at the Westin, that said when I called at 9 AM the day of check in, they told me my room was ready whenever I arrived.
Once checked in by a very helpful and knowledgeable agent, we stopped by the concierge desk to get some sightseeing information where we were warmly greeted by a gentleman named AK...
Westin Cape Town management if you are reading this you need to do whatever it takes to keep AK around as he made our last day in Cape Town absolutely incredible, even volunteering to drive us himself when the sightseeing tour driver no showed.
I asked him to recommend a steakhouse with character for dinner upon our return and he named one immediately, when I asked him later about contact information he said "No worries, I already made a reservation for you at the time you mentioned"....just incredible.
Additionally, when we stopped by the ground level restaurant before our tour to get lunch, the restaurant had not opened yet but when we explained our situation to the staff they happily made us box lunches to go to ensure that we were on time for our tour departure.
Overall an absolutely fantastic experience, will definitely be only booking at the Westin Cape Town when I return.
December 9, 2014
Rated 5 out of 5 by Nthabiseng The hotel was great
Great service and very comfortable
December 3, 2014
Rated 1 out of 5 by wasilkower Horror when you check in
I must admit that the hotel has great location and comfortable rooms. The selection of food on breakfast is also very nice. A slight disappointment might be after lodging on the lower floors where you have the view on surrounded roofs. But if you are lucky you might have pretty view on the Table mountain or the Ocean.
Unfortunately the biggest surprise might await you when you check in. First it turned out that our booking does not exist . Luckily I had a printout but even it did not help much more . As I booked the rooms a couple of weeks in advance with blocking the deposit for the first night and additionally confirming the late arrival some days before arrival I was really unpleasantly surprised . Altogether It took at over half an hour to make a new reservation and finally go to the room .
The best was before us. Imagine how surprised my friend was when she opened the door and saw unknown man sleeping in her bed!!! Luckily she was the lobby who explained the situation and took the blame. So finally she could rest in her right room nearly after an hour.
Believe me the first impression might spoil the hole imprison of the hotel even the rest is great.
November 24, 2014
Rated 5 out of 5 by Dick0404 Cape Townhat fit my schedule.s t in November
This an excellent hotel with well appointed, quiet rooms. Restaurants are very good, as is the workout room. Staff was very helpful in arranging tour. The only negative was that the water in the shower was too hot, almost scalding, and it took two requests to get it resolved.
November 8, 2014
Rated 4 out of 5 by Eck4444 Helpful Staff
Very helpful staff. A business traveler oriented hotel. A ways out from central Bolzano, however, easy public bus service is available. I would stay again.
October 31, 2014