Rated 1 out of 5 by wasilkower Horror when you check in
I must admit that the hotel has great location and comfortable rooms. The selection of food on breakfast is also very nice. A slight disappointment might be after lodging on the lower floors where you have the view on surrounded roofs. But if you are lucky you might have pretty view on the Table mountain or the Ocean.
Unfortunately the biggest surprise might await you when you check in. First it turned out that our booking does not exist . Luckily I had a printout but even it did not help much more . As I booked the rooms a couple of weeks in advance with blocking the deposit for the first night and additionally confirming the late arrival some days before arrival I was really unpleasantly surprised . Altogether It took at over half an hour to make a new reservation and finally go to the room .
The best was before us. Imagine how surprised my friend was when she opened the door and saw unknown man sleeping in her bed!!! Luckily she was the lobby who explained the situation and took the blame. So finally she could rest in her right room nearly after an hour.
Believe me the first impression might spoil the hole imprison of the hotel even the rest is great.
November 24, 2014
Rated 3 out of 5 by Bjide Still needs improving!
I stayed here in 2010 while attending a conference, and chose to do so again for another conference at the CTICC. I had reserved an executive room with a king size bed, and got one with twin beds. It was changed the next day, but to a room on a SPG floor instead of an executive floor. The SPG desk remained unmanned throughout my stay, meaning that we had to join the general queue (why have a preferred desk if it's not used?). On the one occasion that I went to the executive lounge, the receptionist was so frosty I did not return. All in all, this is a nice hotel, but it failed to reach the standards that I associate with the Westin brand.
April 19, 2013
Rated 5 out of 5 by Dick0404 Cape Townhat fit my schedule.s t in November
This an excellent hotel with well appointed, quiet rooms. Restaurants are very good, as is the workout room. Staff was very helpful in arranging tour. The only negative was that the water in the shower was too hot, almost scalding, and it took two requests to get it resolved.
November 8, 2014
Rated 1 out of 5 by Philip3636 internet is pathetic at best
OK, let me begin with all the positives as this is my third time staying here.
- Hotel is really nice. Rooms are great and the location is good too.
- Exec club is really good.
-they also have a shuttle that takes you to the waterfront which is nice service.
Negative: is their internet service is horrible! I couldn’t get it in my room for 3 days after complaining for 3 straight days. Finally, got it to work on the 4th day. Not even sure why I tried in the first place since it was at a snail’s pace when they got it to work in my room. I then went to the lobby and had the same experience. I cannot stay here again until they fix the speed and their internet since I go for business.
It’s a shame since I like the hotel even though it’s not as close to my office as other hotels. However, I must stay at these other places unless this gets fixed. If you don’t need internet, then I do encourage you to stay here.
September 10, 2012
Rated 4 out of 5 by Eck4444 Helpful Staff
Very helpful staff. A business traveler oriented hotel. A ways out from central Bolzano, however, easy public bus service is available. I would stay again.
October 31, 2014
Rated 5 out of 5 by BeKe Excellent staff
Especially the kind, attentive, helpful staff make the stay at the Westin Cape Town a real treat. Naturally the proximity of the CCTI Convention Centre make it very convenient for exhibitions and shows.
October 30, 2014
Rated 2 out of 5 by PhillyEd Not great
2 Areas that were frustrating. I needed only 1 hour delayed check out so I could attend a conference closing before changing for a long flight home. After finally reaching the front desk, the staff said nothing was possible - not even 30 mins. First time in 30 years I've not been allowed such a request.
Point 2 - Internet: I had to input a 16 diget code countless times (at least 30 times). Anytime I moved (for meals, betw conf rooms, up to my room). And sometimes, it would then come back as alerady used. I went through about 10 codes in 3 days
October 1, 2012
Rated 5 out of 5 by Lek001 Westin Cape Town
My one disappointment was that we had requested a late checkout well in advance. We reminded staff at check in, and again the night before our check out. We agreed to pay for a late checkout despite having received a few hours leeway at other hotels without payment. On the morning of our checkout we were advised we could not get the late checkout as others had been assigned to both our rooms. Upon then rearranging our plans, quickly packing and getting ready to checkout early before a long flight, when checking out at the front desk we were advised we now could have a late check out! It was too late as we had already rearranged everything but a real shame that this happened and especially that there was no follow up.
October 20, 2014