Rated 3 out of 5 by SS78 Westin - Cape Town
I have been a platimum member of SPG for the past two years and for the first time was dissappointed with the staff at a Westin. From check-in to Check-out my wife and I continously felt un-important to the staff. On one occation, we were recommended a resturaunt (from the "Travel Services" desk) which was just up the street to which we made a reservation and took what we originally thought was a Westin sponsored taxi to the resturaunt. We quickly realized that the transportation that had been arranged by the "Travel Services" desk was a friend of the hotel staff and appeared to get a few rand of our taxi fare (R60 for 5 blocks, seemed kind of pricey for one way).
I hope my experience is more welcoming for my travels back to Cape Town in the coming months.
July 4, 2014
Rated 5 out of 5 by Luke75 Very good position and quality of all services
Very good hotel, conveniently placed in front of the convention centre, closed to the nice Waterfront and to Long Street for night experiences.
Right in front of the harbour from where it is amazing to look the operations by relaxing in the Jacuzzi.
July 7, 2014
Rated 5 out of 5 by wildlifenut westin cape town
Everything was superb; the best Westin that we have stayed in. Shuttle to V & A was excellent. Wouldn't stay anywhere else when we are back in Cape Town.
July 7, 2014
Rated 4 out of 5 by Arash68 Feedback for my stay
Over all it was a good experience. However, staff quality of service varied. Some of them were more caring than others. Last night of my stay I wanted to drink something cold from the mini bar and watch football. The fridge was off and I had seen the container on top of the mini bar had ice during previous nights. But exactly the night I opened it to drink something it was empty !!!
One visit Room service is enough even for an executive club room but there was twice a day.
Also the cleaners did not hoover the floor properly, in some occasions I asked them to hoover and they hoovered the floor which was full of dust.
The service on the 19th floor was excellent. The staff were caring and accommodating. The swimming and sauna was also excellent. Also the opening hours between 6am and 10pm was fantastic.
July 1, 2014
Rated 5 out of 5 by BigToothData Unbelievable stay
I travel a ton, and stay in a gazillion hotels, but my stay at this Westin ranks as one of my top ever.
The location is outstanding (I've been before for conferences at CTICC), but what really made my trip were the staff, facilities, and room. The front-desk and concierge staff are friendly and efficient, the room was well appointed, comfortable and nice and quiet, the executive floor staff and service were great (to say nothing of the view), and finally, the wifi worked flawlessly (almost a first for me at a hotel).
June 28, 2014
Rated 5 out of 5 by Ginger1 A Very Satisfied Customer
I was very well looked after from the time that I passed through arrivals at Cape Town International airport. Although my flight was 3 hours late, my driver was waiting for me and was more than helpful. This set the tone for my stay. Everyone at the hotel was very courteous and efficient. My room was excellent as was the food and drink.
I strongly recommend the Westin in Cape Town.
June 30, 2014
Rated 5 out of 5 by Gws76 Great staff that really knows what service is
I had one of the most pleasant stays at the Cape Town Westin and it was all because of the exemplary staff. From the bellman to the concierge to the lounge staff to desk management everyone truly exemplifies service.
It was an unexpected level of service and pleasantness. The individualized attention from everyone was remarkable. I would absolutely stay here again and highly recommend it. In fact it will make me retook at all Westins. I have always found Starwoods W hotels to be superb but had often found Westin experience lacking, but after this visit I will rethink Westins whenever they are available
June 23, 2014
Rated 5 out of 5 by Peter6060 Meeting at International Conference Centre
A great feature was direct access to the conference centre from the Westin Hotel. Friendly staff, safe, secure and courteous at all levels. Amazing experience
June 29, 2014