Rated 5 out of 5 by Lek001 Westin Cape Town
My one disappointment was that we had requested a late checkout well in advance. We reminded staff at check in, and again the night before our check out. We agreed to pay for a late checkout despite having received a few hours leeway at other hotels without payment. On the morning of our checkout we were advised we could not get the late checkout as others had been assigned to both our rooms. Upon then rearranging our plans, quickly packing and getting ready to checkout early before a long flight, when checking out at the front desk we were advised we now could have a late check out! It was too late as we had already rearranged everything but a real shame that this happened and especially that there was no follow up.
October 20, 2014
Rated 5 out of 5 by Paddler13 Superb experience
Another superb experience......The Westin surpasses all expectations, from fantastic facilities, superb staff and excellent food, to the unbelievable pool.......there can be no better place to stay!!
October 20, 2014
Rated 5 out of 5 by Joey1243 My 2nd Home
GREAT EXPERIENCE EVERYTIME.
Thanks to the friendly staff and wonderful service
October 13, 2014
Rated 3 out of 5 by Bjide Still needs improving!
I stayed here in 2010 while attending a conference, and chose to do so again for another conference at the CTICC. I had reserved an executive room with a king size bed, and got one with twin beds. It was changed the next day, but to a room on a SPG floor instead of an executive floor. The SPG desk remained unmanned throughout my stay, meaning that we had to join the general queue (why have a preferred desk if it's not used?). On the one occasion that I went to the executive lounge, the receptionist was so frosty I did not return. All in all, this is a nice hotel, but it failed to reach the standards that I associate with the Westin brand.
April 19, 2013
Rated 3 out of 5 by bondpisces executive lounge on 19th floor
the attitude of the staff in the executive lounge on the 19th floor needs to be corrected . the approach was cold and with a attitude . I was greatly dissapointed with this behaviour . I had a guest for breakfast in the morning to whom i had to show some catalogues and have a business discussion on breakfast table . i had requested them to give me a table of 4 so that i have more space . inspite of there being empty tables of 4 , she refused and alloted us a table for 2 only . This is ridiculous and never experienced in any other hotel . also i had requested for a late check out till 4 pm and they gave it to me till 2 pm only . As a starwood member that is the least they could have done
September 11, 2014
Rated 5 out of 5 by SEB67 Excellent Hotel!
Thank you for yet another fabulous stay! As always professional freindly service, lovely staff, food, accomodation, well done x
October 9, 2014
Rated 4 out of 5 by EdhieSR Near city center, good quality of foods
This hotel is next to CTICC where I participated in an international conference. It is in city center and about 15 minute walk to W&A waterfront and green market. The hotel served a very good breakfast and overal tasty and organic foods.
October 6, 2014
Rated 1 out of 5 by GAS1957 Dont stay here if you need good internet services
The hotel is great but the internet service is sadly not. Planitum Starwood Guests all over the world usually have good and unrestricted internet download . This is the first Westin I have ever stayed in that is restricting the internet service so you have to pay for normal service. I would not recommend any SPG business people stay here ..
October 4, 2014