Rated 3 out of 5 by Bjide Still needs improving!
I stayed here in 2010 while attending a conference, and chose to do so again for another conference at the CTICC. I had reserved an executive room with a king size bed, and got one with twin beds. It was changed the next day, but to a room on a SPG floor instead of an executive floor. The SPG desk remained unmanned throughout my stay, meaning that we had to join the general queue (why have a preferred desk if it's not used?). On the one occasion that I went to the executive lounge, the receptionist was so frosty I did not return. All in all, this is a nice hotel, but it failed to reach the standards that I associate with the Westin brand.
April 19, 2013
Rated 5 out of 5 by Jason505 Phenomenal Experience
Absolutely wonderful experience all around. Due to scheduling issues, we were only able to stay one night at the Westin, that said when I called at 9 AM the day of check in, they told me my room was ready whenever I arrived.
Once checked in by a very helpful and knowledgeable agent, we stopped by the concierge desk to get some sightseeing information where we were warmly greeted by a gentleman named AK...
Westin Cape Town management if you are reading this you need to do whatever it takes to keep AK around as he made our last day in Cape Town absolutely incredible, even volunteering to drive us himself when the sightseeing tour driver no showed.
I asked him to recommend a steakhouse with character for dinner upon our return and he named one immediately, when I asked him later about contact information he said "No worries, I already made a reservation for you at the time you mentioned"....just incredible.
Additionally, when we stopped by the ground level restaurant before our tour to get lunch, the restaurant had not opened yet but when we explained our situation to the staff they happily made us box lunches to go to ensure that we were on time for our tour departure.
Overall an absolutely fantastic experience, will definitely be only booking at the Westin Cape Town when I return.
December 9, 2014
Rated 1 out of 5 by Philip3636 internet is pathetic at best
OK, let me begin with all the positives as this is my third time staying here.
- Hotel is really nice. Rooms are great and the location is good too.
- Exec club is really good.
-they also have a shuttle that takes you to the waterfront which is nice service.
Negative: is their internet service is horrible! I couldn’t get it in my room for 3 days after complaining for 3 straight days. Finally, got it to work on the 4th day. Not even sure why I tried in the first place since it was at a snail’s pace when they got it to work in my room. I then went to the lobby and had the same experience. I cannot stay here again until they fix the speed and their internet since I go for business.
It’s a shame since I like the hotel even though it’s not as close to my office as other hotels. However, I must stay at these other places unless this gets fixed. If you don’t need internet, then I do encourage you to stay here.
September 10, 2012
Rated 5 out of 5 by Nthabiseng The hotel was great
Great service and very comfortable
December 3, 2014
Rated 2 out of 5 by PhillyEd Not great
2 Areas that were frustrating. I needed only 1 hour delayed check out so I could attend a conference closing before changing for a long flight home. After finally reaching the front desk, the staff said nothing was possible - not even 30 mins. First time in 30 years I've not been allowed such a request.
Point 2 - Internet: I had to input a 16 diget code countless times (at least 30 times). Anytime I moved (for meals, betw conf rooms, up to my room). And sometimes, it would then come back as alerady used. I went through about 10 codes in 3 days
October 1, 2012
Rated 1 out of 5 by wasilkower Horror when you check in
I must admit that the hotel has great location and comfortable rooms. The selection of food on breakfast is also very nice. A slight disappointment might be after lodging on the lower floors where you have the view on surrounded roofs. But if you are lucky you might have pretty view on the Table mountain or the Ocean.
Unfortunately the biggest surprise might await you when you check in. First it turned out that our booking does not exist . Luckily I had a printout but even it did not help much more . As I booked the rooms a couple of weeks in advance with blocking the deposit for the first night and additionally confirming the late arrival some days before arrival I was really unpleasantly surprised . Altogether It took at over half an hour to make a new reservation and finally go to the room .
The best was before us. Imagine how surprised my friend was when she opened the door and saw unknown man sleeping in her bed!!! Luckily she was the lobby who explained the situation and took the blame. So finally she could rest in her right room nearly after an hour.
Believe me the first impression might spoil the hole imprison of the hotel even the rest is great.
November 24, 2014
Rated 3 out of 5 by bondpisces executive lounge on 19th floor
the attitude of the staff in the executive lounge on the 19th floor needs to be corrected . the approach was cold and with a attitude . I was greatly dissapointed with this behaviour . I had a guest for breakfast in the morning to whom i had to show some catalogues and have a business discussion on breakfast table . i had requested them to give me a table of 4 so that i have more space . inspite of there being empty tables of 4 , she refused and alloted us a table for 2 only . This is ridiculous and never experienced in any other hotel . also i had requested for a late check out till 4 pm and they gave it to me till 2 pm only . As a starwood member that is the least they could have done
September 11, 2014
Rated 5 out of 5 by Socrates Best brekkie!
A contemporary, comfortable hotel with high quality amenities and rooms. Good location, with a frequent shuttle service to the V&A waterfront.
Staff was very helpful in assisting with a last-minute car rental during peak season and provided good dining recommendations.
By far, the highlight of this hotel is the spectacular breakfast on the top floor, offering 360° views of the Cape Town waterfront, Table Mountain, World Cup Stadium and Lion's Head. The breakfast options included in the buffet are exquisite and plentiful, ranging from yoghurt parfait to incredible fresh fruit, pastries, bread and cheese and even sushi!
Lovely, would return.
July 16, 2012