Rated 5 out of 5 by AshIlharr Incredible Hotel!
We were blown away by this hotel! We only stayed one night in Bangkok and my favorite place to be was the hotel! The staff was wonderful and offered great local recommendations for our short stay. The best part of the stay was the incredible breakfast! I seriously thought I died an went to food heaven! Anything you could possibly want (and more!). If we ever travel back to Bangkok, we will definitely stay at this hotel again!
November 29, 2013
Rated 5 out of 5 by iluvmydog The Westin Grande Sukhumvit, Bangkok: Excellent Location, Service, Amenities, Safety @WGS
Location next to BTS and Terminal 21 mall is excellent. 4 stops to Siam Paragon on BTS. 4 stops to Silom on MRT. Direct route to Jatujak weekend market on either BTS or MRT.
From the moment your taxi arrives, you are made to feel welcomed by the very helpful staff who will unload you bags for you. You have to check-in on the 7th floor, an inconvenience by some, but I personally feel that it provides a sense of privacy to guests, as it's away from the views of passers-by. A lot has been said about the so-called "dragon ladies" at the Front Office, but my experience is exactly the opposite. My check-in was handled professionally by Ms Took, a thoroughly pleasant and friendly person, who greeted me by name when I saw her again 2 days later, to ask how the room was (I was upgraded to a corner room), and when I told her that I liked the spaciousness of the room and the bathroom, offered to have that logged on in the system for future visits. The staff (especially at reception) at Taste (where breakfast is served), are always friendly and attentive to your every need, without ever being intrusive.
In your room, you will find bathroom slippers (one of the most comfortable ones provided by any hotel, anywhere), and comprehensive set of amenities. Towels are numerous and of generous proportions and of superior quality. The complementary tea offered (Jing brand, pyramid shape) is the same as that offered at the buffet shows that the hotel does not try to cut corners to save money. And the coffee-maker is easy to use and Lavazza capsules are provided complementary. The beds and bed-sheets are a dream (pun intended) to sleep on. Also, if you use a 3-pin plug for your electrical appliances, you do not have to bring your own adapter. Samsung TV and DVD player is offered.
When leaving the lobby, small bottled water is provided with a touch infused with lemongrass scent -an extremely thoughtful gesture, greatly appreciated as you encounter the Bangkok heat and traffic soon after!
I stay in Bangkok every 3 months and have stayed in different hotels each time. Taking into account all my experiences, I decided to stay in the Westin for a second time. This stay confirms my decision, and now I'll ask myself, "Why stay anywhere else?"
December 9, 2013
Rated 2 out of 5 by Discerning18 Old and Tired
Whereas the staff in this hotel are efficient, well trained and responsive to clients the hotel is suffering from its age. On my last stay I had my room changed twice because the rooms I was first offered smelled and were dirty. The carpets were dirty and one of the rooms had marks that looked as if someone had vomited so violently that the carpet was unable to be cleaned.
The hotel is in urgent need of refurbishment to re-establish it as a comfortable place to spend time.
December 2, 2013
Rated 5 out of 5 by Flyingtailor Overall good stay
Well lets start with the a few complaints first off was my trip to the business center I had to send 37 pages scan to email the cost a staggering 875bht wow very expensive. Second there is a smell downstairs in the entrance it has was here 2 years ago still here.
Know why I gave the hotel a 5 star rating great staff from entrance to room. Great location cant get much better then this right on BTS line next to amazing shopping. Again service was great can not say enough about service. Rooms very clean nicely appointed and a decent club lounge.
November 28, 2013
Rated 5 out of 5 by Gary51 Perfect Stay
I have stayed at this hotel for 10 years and the level of service remains of the highest standards. The staff are always great and most helpful
December 13, 2013
Rated 5 out of 5 by Wai59 Excellence Value for money
I would like to give credit to the Restaurant Manager at Taste Restaurant for his professional recommendation for guest who come to use the facilities. He went beyond my expectation for my requested and extended this to my family members.
December 12, 2013
Rated 5 out of 5 by MaverickMel I MUST PROTEST...
As a frequent traveller, I must register my protest with you on several fronts...
1. Your staff need to stop showing up all the other hotels!
I am a frequent traveller, and have stayed at more hotels than I can remember, but the staff at the Westin club lounge are really the best! Friendly, and approachable, they are clearly happy to be there! From the minute I get to the hotel, being greeted by the bell staff, to walking across the lobby on the 7th floor and having reception desk staff call me by name, to the club floor where everyone knows my name... It's like coming home.
2. You need to make it a little less convenient to get around.
I frequently haul my wife around the world and she likes to shop, can you please make it such that she can't get to all the major shopping areas with ease? Despite having come here so many times, I still haven't learnt my lesson. Do you know how many times I have had to buy extra suitcases and bags?
3. You really have to stop making me want to move in!
I have my own home... You really don't want me to move in here, do you?
Seriously though, if I WERE to nitpick, there are a couple of very minor flaws such as the fact that there aren't enough suites on higher floors, or that the very minor, gradual upgrades to the fittings are resulting in strange things like lights with no apparent "off" switches, or some toilets without the ubiquitous bidet/wash shower attachments,
All in, this is ABSOLUTELY my favorite hotel in this part of the world. Would I stay anywhere else in Bangkok? Not if I can help it!
I have come to Bangkok for work, for relaxation, for shopping, and for just plain fun, and I can tell you that I have clocked more nights in this hotel than I have in any other hotel on the planet!
And finally, a word of warning.... If you actually do put together a suite on a high floor that has a fully-equipped kitchenette, and make the mistake of letting me stay there, you might have some trouble getting me to vacate it....
Keep it up!
December 13, 2013
Rated 5 out of 5 by dadaji hotel review
We stayed at this hotel for one week at this hotel. It is absolutely perfect location. The staff is superior. Having ownership of several major hotels in USA, i can say this one is excellent. I wish we have such a caring crew. Very good food. every one willing to do their best. Most accommodating. The location is one of the best in town. Room size is large and with all modern amenities. Highly recommend this property.
December 10, 2013