Rated 2 out of 5 by Bhupinder Disappointing Stay
Could improve on the Interior Architecture. We stayed in a five star hotel at Bangkok for 7 nights (Super Duper Stay) prior to 5 nights here. We booked two rooms. Paid more than the previous hotel rates. Problems accommodating wheelchair senior citizen as they have only one room for them and this was booked by another individual. Door access was poor as it does not open clear enough for a wheelchair(wc). One has to push the wc through with scrapes on either side though we were careful. Shower door opens only till approx 65 or 70 degrees. A wc bound person with a walker cannot access. The main bathroom area has no floor trap so any water spill from the bath tub - well you have to clean it yourself , if not the whole space gets flooded. I mean you could have a fish tank in few minutes. All bathrooms have the same problem. The upstand at the bathroom shower does not allow for water form the main area to go through. Shower doors were without the plastic edging. So any shower water whilst showering went out. No hand held shower in the main shower enclosure except in the bath tub. The interior was extremely tacky with greyish mosaic tiles. Beds not comfortable. Only one loose luggage rack for one bag. The others you have to place on floor. No other space for small bags. There is s study table though. I think this hotel has been refurbished and has not been originally designed to meet good hotel interior standard. I am positive there are better hotels under this brand. Good access to the BTS Asoke. Meanwhile this is our experience. Staff were good and hospitable. Did a good cleaning job, efficient in responses except for the taxi booking to airport on the last day. Confirmed at 11.30 am morning and updated for 12.30 afternoon. Advised the conceirge to ensure the taxi driver was informed on change in timings. Our documentation was updated,However the taxi driver was not informed and we had some issues at the airport as the Taxi driver had claimed that he had lost a ferry due to our delay. Its just the room usage was quite unappealling and as such daily stay was not pleasant.
January 2, 2013
Rated 3 out of 5 by MarcJ What happened at the Westin Grande Sukhumvit?
Usually we stay once a year on our way back at The Westin Grande Sukhumvit for a day or two. We always liked the style of the hotel, the convenient location and the services at the well managed Executive Lounge. However things seem to have changed.
Some of the original furniture has been replaced or at least the fabric was changed - unfortunately it no longer resembles the original style and design.
Upgrades have always been an issue and it seems that at this property, other than elsewhere, rooms are not pre-assigned to status customers. Usually the initial assignment is an upgrade to a higher category but not to the "best available room incl. standard suites". This time we were initially offered a corner room next to the BTS tracks with the respective noise with every train passing, and the smell of cold smoke, though it was a non smoking room.
No welcome letter whatsoever and the courtesy fruit basket is stripped down to a plate with 2 bananas.
Other than on previous stays the service staff at the Executive Lounge did not speak english and had to check back with the single receptionist. Food offer is limited but of good quality. Our standard Campari Orange for Happy Hour is no longer available and choice limited to wine, beer, whisky, gin and vodka.
During our stay the pool was closed for maintenance and guests invited to the pool of the sister property across the street. Nothing against that, however other properties would have arranged for a drink voucher or whatever to make up for the inconvenience.
When we left for dinner their was nobody to assist in getting a taxi. The bell staff was away for a moment and though several hotel staff were around waiting for somebody to arrive, none of them took initiative.
When checking out at the main reception desk, staff seemed tired and disinterested. Not even the standard question whether one had a pleasant stay or to wish for a good flight.
All in all unfortunately no longer the hotel we liked and were always happy to return to. It seems little details, but not only that they make the difference, it runs like a red thread through the whole chain of experience.
November 13, 2012
Rated 5 out of 5 by JohnLed Heavenly!
The Westin always prides itself with the "heavenly" bed and bath and this one is no exception. I stayed at 15th floor (for SPG members) and the room can match any of the 25 other hotels I've stayed in this year. An occasional carpet and sofa stain as well as little wall smudges do not diminish the comfort it offers. Among the amenities is a bottle opener which is a pleasant surprise as I always bring my own in all trips. Curiously, among the mini bar items are 2 boxes of condoms; oh well, you're in Sukhumvit after all! So everybody else has raved about the location. Within a minute or less walk to the left--the Terminal 21 mall, El Gaucho Argentinian steakhouse, a 7 Eleven; to the right--a McDonald's, Top supermarket at the basement of Robinson department store, Asia bookstore, and numerous street vendors peddling t-shirts, cd's, bags, even knockoff Cialis and Viagra; and finally, in front--the Asok metro and skytrain terminal, a Boot's pharmacy, KFC, and Starbuck's. All you really need is a credit card!
Now back to the hotel. Some reviewers have actually complained about the double lobby set-up. I actually find it to be an efficient move. Aside from the obvious security measure (unescorted ladies can easily be profiled), guests who are waiting for their transfers or guides can do so in the "ground" lobby, thereby decongesting the main 7th floor lobby. This is one instance where despite the presence of a ballroom, a restaurant, a souvenir shop, and a boutique, the lobby feels "fresh" and "free".
Breakfast at the Taste restaurant is a refreshing experience; not too many people jostling and queuing even at 7:30 a.m. You really get that unhurried feel. There's continental, Thai, dimsum, Japanese, as well as egg, noodle, bakery and fruit stations. At night, a charming chanteuse soothes your tired body after a day of shopping. If you prefer live jazz, hop over to the Sheraton just across the street.
Finally, the service. All the staff have this on their name badges: "my passion amulet". And they truly live up to it. Must mention Mr. Pongsak of the concierge (service with a smile!). The door person at the ground floor will always offer to help with your shopping bags; I suggest you take the offer because they sincerely want to. Thai hospitality at its best.
Oh, did I mention that upon check-in, they give you a FREE Westin Metro card which you can use for about 4 one-way trips. Where else can you get this kind of compliment?
Before I close, must mention Harry's boutique (a block and a half away to your right); you can get a tailored suit (5,000 baht) in just 24 hours and 6 made-to-order long-sleeved shirts can be had for just 4,000 baht. And they deliver directly to your hotel room!
Thank you, Westin Grande Sukhumvit. It was truly a heavenly experience.
December 11, 2012