Rated 4 out of 5 by shoelessjoe1963 Stairway to Heaven
We rolled in for an unplanned stop on Friday evening last week. The traffic on Sukhumvit was appalling so we dumped the car across the road at the Sheraton and hopped across the bridge so as not to miss cocktails in the lounge. Best decision I ever made apart from marrying Mrs D... two-and-a-half hours of bliss and a first-class effort by all concerned to get two tired and weary travellers into a nice suite at a moment's notice. Thank you!
October 19, 2014
Rated 5 out of 5 by Ashfaq PROUD OF WESTIN GRANDE: WONDERFUL HOSPITALITY
It's been a fantastic week - 3rd Oct to 10th Oct 2014 at Westin Grande Bangkok. Room comfort and staff responsiveness was excellent. I would like to make special mention of Doi. He is a very sincere person. Thanks Doi for wrapping my bags so well with tapes at my request before departure. Room service was great. My wife and I really enjoyed. I requested a high floor room and it was made available. Earlier we stayed twice at Westin and looks like every stay turns out better than the previous. Thanks Westin. Would always put up in Westin and will tell others too, if they would like to enjoy the wonderful hospitality of all Westin staffs, who always served with cheerful smiles -- they should choose Westin Grande Sukhumvit.
October 11, 2014
Rated 4 out of 5 by QatarChris Good hotel in good location
Stayed for six nights with my family. Booked two rooms , asked for interconnected and got these as requested. Checked in at 9.00am and both rooms were ready. Even offered breakfast in club floor as well. This was very efficient and impressed me. The hotel location is excellent as it is immediately adjacent to station for skytrain and also metro. The club floor although not the largest was very good and offered the usual alcoholic drinks and buffet snacks from 5.30pm to 8.00pm., two and half hours is a good time duration for this as many hotels offer only two hours or less. Went to club lounge one night and all seating was taken. The club lounge staff then opened the presidential suite opposite side of the landing to provide extra seating, this was impressive. The pool is located on 8th floor and although not the largest is still a good pool and nice place to relax. Breakfast choice was good with international and Asian food on offer. Overall, this hotel is very good and it's location is great for getting to most places in Bangkok. The staff were good, the club lounge staff excellent and the concierge very helpful. When I next travel to Bangkok, I will use this hotel again.
October 11, 2014
Rated 5 out of 5 by Twinn2013 Excellent staff, Mr Jack should be proud of all of them!
Stayed 4 nights recently, it was excellent, wonderful stay. All the staff from the greeters in the main entrance, concierge, and all staff on 24th floor was absolutely beyond excellent. Wish all Starwood Hotels and Resorts properties in the USA can learn more about wonderful hospitality and excellent service oriented from their properties in ASIA such as Westin Grande Sukhumvit Bangkok, Thailand.
As Platinum member, I really enjoyed complimentary breakfast at Taste restaurant in the lobby, I'm surprised a lot of variety good food for breakfast in there, plus Westin Lounge reception in the afternoon every day on 24th floor. Definitely will come back again for my next trip to Bangkok.
I was on medical recovery combined with pleasure trip with a lot of evening spare time, I considered watching tv for amusement, the only suggestion I have for Westin Grande Sukhumvit : I wish more movie channels on your tv programs. I stayed with other hotel before Westin, they have more movie channels like AXN, Diva, etc beside only HBO
March 4, 2014
Rated 2 out of 5 by Krish Unpleasant staff
I chose the hotel for its location. I was taking pictures of my Thai female friend in the pool area by a simple point and shoot camera.. I was stopped by the Gym manager Pete and thereafter by Executive Parveena, on grounds that I was conducting a professional photo shoot !
I was escorted out with the explanation that all photography needs prior permission by the hotel. I reported the incident to the front office manager who while apologizing continued to state that this is indeed the hotel policy.. I packed up my bags and left the hotel, never to come back.
I WILL NEVER EVER USE THIS HOTEL AGAIN....
June 22, 2012
Rated 4 out of 5 by Kumar57 The hospitality is great
Everything was good except the breakfast space is less and waiting time is not worth. The hotel guest should get priority or table reserved for residents.
October 5, 2014
Rated 4 out of 5 by SINK Got upgraded again, thanks to the Westin Guest Specialist
Not sure why the SPG system would not confirm my stay in the suite at this property automatically. At the most, an upgrade to an Executive level deluxe room. However, I was able to email the guest specialist and front desk manager who has helped me to secure the suite upgrade back in March. And thanks to the team, I was upgraded again, albeit a lower level suite. I have seen an improvement in in-room wifi access, and no longer need individualized login IDs for each device. However, wifi is no longer available on the 7th floor (in the Terrace dining room). The 1st floor waiting area is much improved. The elevator from 1st to 7th floor door may need to be recaliberated since the door is very slow to close (but if you push the "close" button, the door closes immediately). Always have to remember to do so though. Did not partake cocktail hours this trip. But did manage to have a few Coke light there. Service is very friendly in the lounge. Management on the 7th floor seemed to be too busy to interact with guests or even take the time to smile. No sawadee there. A bit disappointed with that. Are they too good or too cool to even smile?
October 2, 2014
Rated 5 out of 5 by Flyingtailor Overall good stay
Well lets start with the a few complaints first off was my trip to the business center I had to send 37 pages scan to email the cost a staggering 875bht wow very expensive. Second there is a smell downstairs in the entrance it has was here 2 years ago still here.
Know why I gave the hotel a 5 star rating great staff from entrance to room. Great location cant get much better then this right on BTS line next to amazing shopping. Again service was great can not say enough about service. Rooms very clean nicely appointed and a decent club lounge.
November 28, 2013