Rated 4 out of 5 by Derek1980 In need of restoration but general a great hotel
Good SPG recognition, especially their welcome specialist that contacts you prior to arrival to be acquainted with your preferences.
Excellent staff especially bell staff petite lady who is both gracious and hardworking. Acknowledges all guests entering the hotel. Next is the staff at the lounge, attentive and meticulous.
Ambience of both the executive lounge and seasonal taste is quite optimal, high ceiling and well spaced. Nice lofty view of the area skyline from the lounge during cocktail hours.
But selection of the lounge drinks are quite limited, and management should consider some cocktails since it's named cocktail hours.
Room is nicely decorated without overdoing it. But screaming a need of restoration and maintenance. Shower head pressure is quite an issue since it's quite minimal. Tiling in the shower area seems uneven, water trapped after showering. Corridors are a little stale considering theme of Westin is a refreshing stay.
Overall a great hotel with dedicated staff, attentive and gracious. But oddly management lacks personal approach and does not mediate or address certain issues. No response from emails that requires attention, which is quite disappointing.
July 25, 2014
Rated 4 out of 5 by IndiaAhmed Good location
Nice place for a short stay. Accessible and right at the heart of culinary options.
July 24, 2014
Rated 5 out of 5 by Willo1 Great Hotel
It was a great hotel with friendly staff and excellent facilities
July 24, 2014
Rated 5 out of 5 by mangolim Highly Recommended
I had a pleasant stay in this hotel,
The hotel concierge staff "Doi" provided an excellent service and I must commend him for his efforts in helping me in every aspect such as recommendation of tour package, restaurant reservation, transport arrangement & even providing the direction for my various appointments. The great service culture also applied to other staff members of the hotel.
The breakfast was also excellent with good spread of food.
I'll be back again when I travel to Bangkok again.
July 19, 2014
Rated 4 out of 5 by FingerPie Don't forget the little things...
Hotel is great. Really good location and staff as always are very accommodating and professional.
Last couple of visits though, I have noticed the elevators from the G floor to the Lobby on the 7th floor are looking really tired. Its the first impression so it's pretty important to keep up to scratch. It's a minor investment so no excuses really other than dropping the ball on planned preventative maintenance.
July 17, 2014
Rated 4 out of 5 by Fergy Sukhumvit Hotels
Westin is a 5 star modern hotel close to all facilities in the busy part of town. Very close to Asok BTS station and Terminal 21 shopping mall
Staff are friendly and helpful and it is reasonably priced and of course has the SPG advantage
Recommended for business and pleasure
July 18, 2014
Rated 5 out of 5 by Twinn2013 Excellent staff, Mr Jack should be proud of all of them!
Stayed 4 nights recently, it was excellent, wonderful stay. All the staff from the greeters in the main entrance, concierge, and all staff on 24th floor was absolutely beyond excellent. Wish all Starwood Hotels and Resorts properties in the USA can learn more about wonderful hospitality and excellent service oriented from their properties in ASIA such as Westin Grande Sukhumvit Bangkok, Thailand.
As Platinum member, I really enjoyed complimentary breakfast at Taste restaurant in the lobby, I'm surprised a lot of variety good food for breakfast in there, plus Westin Lounge reception in the afternoon every day on 24th floor. Definitely will come back again for my next trip to Bangkok.
I was on medical recovery combined with pleasure trip with a lot of evening spare time, I considered watching tv for amusement, the only suggestion I have for Westin Grande Sukhumvit : I wish more movie channels on your tv programs. I stayed with other hotel before Westin, they have more movie channels like AXN, Diva, etc beside only HBO
March 4, 2014
Rated 5 out of 5 by RhysW My Stay after a few years
Since my last stay here in 2009, I am impressed by the level of responses and even improvement which I was surprised.
The idea of loan of sport gear for use in the gym and also a day pass for the sky train was brilliant as well. Thank you very much.
July 14, 2014