Rated 5 out of 5 by Gobind Great
Well provided lounge with helpful staff
November 8, 2014
Rated 5 out of 5 by Twinn2013 Excellent staff, Mr Jack should be proud of all of them!
Stayed 4 nights recently, it was excellent, wonderful stay. All the staff from the greeters in the main entrance, concierge, and all staff on 24th floor was absolutely beyond excellent. Wish all Starwood Hotels and Resorts properties in the USA can learn more about wonderful hospitality and excellent service oriented from their properties in ASIA such as Westin Grande Sukhumvit Bangkok, Thailand.
As Platinum member, I really enjoyed complimentary breakfast at Taste restaurant in the lobby, I'm surprised a lot of variety good food for breakfast in there, plus Westin Lounge reception in the afternoon every day on 24th floor. Definitely will come back again for my next trip to Bangkok.
I was on medical recovery combined with pleasure trip with a lot of evening spare time, I considered watching tv for amusement, the only suggestion I have for Westin Grande Sukhumvit : I wish more movie channels on your tv programs. I stayed with other hotel before Westin, they have more movie channels like AXN, Diva, etc beside only HBO
March 4, 2014
Rated 2 out of 5 by Krish Unpleasant staff
I chose the hotel for its location. I was taking pictures of my Thai female friend in the pool area by a simple point and shoot camera.. I was stopped by the Gym manager Pete and thereafter by Executive Parveena, on grounds that I was conducting a professional photo shoot !
I was escorted out with the explanation that all photography needs prior permission by the hotel. I reported the incident to the front office manager who while apologizing continued to state that this is indeed the hotel policy.. I packed up my bags and left the hotel, never to come back.
I WILL NEVER EVER USE THIS HOTEL AGAIN....
June 22, 2012
Rated 5 out of 5 by Siki0129 The staff was friendly.
Although the hotel is old, has been well maintained clean
The staff was friendly.
While staying at the hotel, it was a comfortable stay because of the great staff.
November 4, 2014
Rated 2 out of 5 by javk Needs improvments
The carpet were dirty, the breakfast would need improvements. Maybe the chef should review the whole breakfast buffet.
The Dinner the same, the place needs fresh ides.
November 2, 2014
Rated 5 out of 5 by Flyingtailor Overall good stay
Well lets start with the a few complaints first off was my trip to the business center I had to send 37 pages scan to email the cost a staggering 875bht wow very expensive. Second there is a smell downstairs in the entrance it has was here 2 years ago still here.
Know why I gave the hotel a 5 star rating great staff from entrance to room. Great location cant get much better then this right on BTS line next to amazing shopping. Again service was great can not say enough about service. Rooms very clean nicely appointed and a decent club lounge.
November 28, 2013
Rated 5 out of 5 by Club2430 Another Great Stay
Just finished another 10 night stay at this fantastic city centre hotel, where nothing ceases to amaze me in terms of service and enjoyment.
I sincerely hope that SPG, Westin and the hotel owners appreciate the fabulous work of the hotel's Dream Team Management, led by Khun Charles Jack. I have been staying here now for 8 or 9 years and whilst I have said many times this is not a glitzy 5 star hotel, it is run on a 6 star basis in terms of service. Nothing is ever too much trouble and it feels like a home away from home.
I always wonder how this hotel will amaze me on each visit and I feel sure that 2015 will be no different, albeit with new challenges.
Thank you very much Khun Charles for making business travel so enjoyable and comfortable.. you and the Westin Dream Team are simply The Best!
October 27, 2014
Rated 4 out of 5 by Ben2012 Great service, in the heart of Bangkok
The location of this hotel is excellent, and it was very nice to return to this hotel again after being away for a while. Shopping and eating are difficult in this area simply because there is too much variety to choose from!
The service at the hotel is outstanding, and the staff are friendly. Great views from the hotel rooms. Transportation is also very convenient as it is right near two train stops on two separate lines.
July 23, 2012