Rated 1 out of 5 by u299819 Not a Good Experience
My stay was worse than previous. After a horrible check-in experience, staff were non-responsive. After asking for a manager, i received a voicemail indicating that they would follow up. However, I never received a call back. We regularly travel to this hotel as a business destination. Going forward, we will need to re-think our hotel stay.
September 7, 2014
Rated 1 out of 5 by LandedSPG An embarrassment to the Westin brand.
I've been to lots of Westin Hotels around the world. This is the absolute worst when it comes to everything about it. Really.
Don't stay here. First off, it's a rip off compared to the tons of options you have on the strip. Also, it's a category 5 hotel for some reason! An absolute joke if you ask me, and it's not even on the Strip, it's a good 5 minute walk away and it's below average on everything they offer. I would never use points on this hotel, Ever.
The Casino in the hotel pales in comparison to the other major hotels. You don't even feel like your in Vegas and you wouldn't even want to be there unless you had to for some reason!
As a Plat I didn't get upgraded, no breakfast or happy hour,...actually there was happy hour, a table on the second floor hallway was set up with ONLY chips and salsa you could get a beer or red wine ONLY for an expected $2 tip from an uninterested server who was angry and surly all at once! What a joke!
Don't stay here, it's really not a Westin beyond the name. The room was not renovated since they made the building into a Westin from whatever it was before and the staff although occasionally smiling, made you feel like you were at a motel instead of a SPG boasted hotel.
I was here for one night and will NEVER be back! There are too many issues with this hotel for it to ever be fixed, no matter what they try to do and say.
This should be a category 2 or 3 at best and have prices that reflect it. Unfortunately as it stands, it's your only real SPG option in Vegas if you want to be close enough to the strip but I would just bite the bullet and stay elsewhere while in Sin City.
In this case, whatever happens in the Westin Casuarina Las Vegas needs to be shared with the world, because it's nothing special and nothing but disappointment will happen here. Stay away!
December 5, 2011
Rated 1 out of 5 by Jay22 Hope you love secondhand smoke!
The smoke-filled lobby in this property COMPLETELY undermines the Westin and Starwood brand. Definitely don't "Breathe Deep" here. Secondhand smoke is more than a nuisance - it is a serious health hazard to guests and all the people who work here. Westin staff should not have to get sick or die from breathing at work. Here they seem terrified to talk much about it w/o risking their jobs. Backed by SPG marketing, the lobby casino could be a huge success if it were a 100% smoke-free oasis in Vegas. Although many other states and countries now have smoke-free casinos, no one else does in Vegas. Westin would be an ideal location. I certainly would gamble $ here if it were smoke-free, and many other SPG members probably would too. It has been 5 years since Westin led the hotel industry with a landmark 100% smoke-free policy that is both good for health and good for business.
If Starwood can't get the casino operator to stop undermining their brand and staff/customer health, they should deflag this property. It's easy to take smoke-free hotels for granted these days because they are so popular. That is thanks to Westin. It's time to end this huge deviation from the brand and what it stands for.
December 2, 2011
Rated 2 out of 5 by etmj Not up to Westin standards.
This hotel has old and outdated rooms. For the price we paid for our room I could have added $20 and stayed in a suite on the strip at a top rated hotel.
When in Vegas I expect a beautiful flashy room that I like to come back to after a long day out. The Westin rooms are like the ones I would stay in when I was 21 just to shower get an hour or two of sleep and head back out. They also had the nerve to add a resort fee on to my bill for the free beer and wine they serve in the evenings. Everyone in vegas gives free drinks just sit down at a table or machine. All and all not up to Westin standards.
December 16, 2011
Rated 2 out of 5 by PeteS Shouldn't Be Branded Westin
I have stayed in many Westin hotels worldwide. This is the worst one. It is not a bad hotel as hotels go. It is just not up to the Westin standards. The staff is not as friendly. The rooms are small. The decor is worn. It was another brand before it became a Westin. I try not to stay here unless I absolutely need a stay credit.
December 1, 2011
Rated 1 out of 5 by Shy76 The hotel is beautiful
The scenery is beautiful and staff were friendly.
September 16, 2014
Rated 3 out of 5 by Bill1re Overall A Nice Stay, But ....
Having read the prior reviews, I was concerned with the overall cleanliness of the hotel and the outdated rooms. So, before I booked the week of December 3rd, I called the Platinum concierge not once but twice to ensure that I would at least be upgraded to a room a new new TV, not the 1970s TVs that I read about. Well, after assurances from both the Platinum Concierge and the hotel itself that the hotel was not fully booked that week and I was sure to be upgraded to a new suite, I went ahead and booked the room. Well, sure enough I get there and "oh sorry" the Rodeo is in town are we just found out 5 minutes ago that we have VIPs coming to the hotel. LOL, BS .... Otherwise the staff was nice and hotel was comfortable, but the 70s TV for a loyal Platinum member really sucked!!
December 15, 2011
Rated 1 out of 5 by 2ndhandpotsmoker Room on SPG Fl full of 2nd hand pot smoke from neighbouring room
Someone on my SPG floor was smoking pot though it was supposed to be non-smoking.....broken phone (service express button only gets busy dial tone, had to dial 0 instead to get to service express)....,broken clock, Millwork has chips, faucet broken on the surface....carpet sticky, room stuffy & I did not feel the bed was even clean....yuk!
When I 1st got into the room, turned on the light, room light was not on.
Mentioned above to SPG Gold & to the hotel service express - nothing was done! Not even sorry!
I'm deserved to be compensated by getting worse than SPG cat 1 room in Westin LAS SPG cat 5 property. Pls contact me to put it right.
January 2, 2013