Rated 4 out of 5 by PaulCarfox Not a 5 star, But
I read the reviews and this Westin is not the horror stories I read. The hotel is older, but, clean and nice rooms. Is it not a 5 star Westin, NO. But, everyone was pleasant and very helpful. Checked in early, 11 AM and Karina, the front desk, was extremely polite and helpful. Offered us choices of rooms and check-in took less then 5 minutes. The room was older, but clean and the bed, linen, and towels were up to Westin standards. Buba, the concierge, was extremely helpful with show tickets and directions. Happy hour every evening at 5 to 6, had snacks, with free beer or wine, (also soda and water). Everyday we had another bottle of water in our room. No SPG area, that would be nice. Close walk to the "Strip". We would stay there again.
February 27, 2015
Rated 1 out of 5 by tniel Worst and Last Experience with the Las Vegas Westin
Have to say this was the worst experience I have had with a Starwood property. Starwood have been my preferred hotels when traveling for a few years and I now question if I will stay with them again. I arrived in Las Vegas at 9:30AM and requested an early check-in so I could get some work done prior to my meetings for the week. At that time was advised there were no rooms available and would be no availability until 12 or 1PM which is understandable. Returning at 1PM there were still no rooms available and I was advised it would be closer to 4PM. While sitting in the bar trying to get some work done among the cigar smoke and music I watched a substantial number of guest check in and get rooms with no wait. At 5PM went back to inquire about my room and was told someone called and left me a voice mail at 4 which never happened. Got to my room with less than 30mins to change and make my dinner meeting, not enough time for a much needed shower. The following morning there was no hot water, which was just a note of how my day would follow. On the way to my morning meetings I dropped my shirts off for laundry and asked when they would be ready. Was given a time of 3 or 4PM. Upon returning that afternoon was told the first delivery would not be until 6PM which would still give me time to get a clean shirt and get to my evening meetings. Returned to my room where there was finally hot water for a shower and waited for my laundry. At 6:30 I finally received a call from the manager informing me that my shirts did not go out in time and would not be returned until the next evening. Perfect!!! I now had no clean shirts to wear for my evening meetings and it was too late to go buy one before dinner so I ended up wearing a nice wrinkled shirt that I had been wearing since 8AM. Even better I had no clean shirts to wear for my meetings the following day. It was a lot of fun going to meetings in jeans and a tshirt the following morning. Guess the only good that came out of it was when asked a least 20 times through the day why i was so dressed up I was able to retell my experience at the Las Vegas Westin. It was a little disturbing that the common response from people was "your first mistake was staying at the Westin in Vegas". I was offered a $40 dinning credit in the hotel restaurant for all this. Seeing that I didn't eat at the hotel once this was of no help and frankly insulting that this was all my frustration and humiliation was worth. Later found that multiple people in our group also had hot water issues on Tues. and Weds.
While I understand I am not Gold or Platinum, when I do travel it is usually with 4 to 5 people of which will no longer be staying in this hotel. Not to mention anyone of the 30-45 people I meet with over the 3 days and heard about my experience. With so many options for quality hotels in Las Vegas I had really hoped the Starwood would step up their game but unfortunately not so.
February 25, 2015
Rated 3 out of 5 by TimothyK It is trying to be better
All of these changes taking place are not for the better. New internet services were provided. As a Platinum guest I was given this free but know it is free and the speeds are substandard. I mentioned this to one of the greeters in a gold jacket and was told that the provider had not changed. I even wrote an email to the General Manager which was never replied to. I have been staying in this hotel for over 11 years.
February 25, 2015
Rated 4 out of 5 by Sales007 Great Breakfast, Location, But Rarely Upgraded
Every time I go to Vegas, I stay at the Westin. Why? It's not really a casino but still has a few table games, it's away from the strip yet close enough to get there very easily, and the breakfast is good.
As a Platinum Member, the buffet breakfast is great. Lots of choices for American-style buffet. The staff are also extremely friendly when serving me orange juice/coffee/water. I stayed for a full week during CES and have nothing but positive feedback for them,.
As for the gym, it is actually quite decent for a Westin. You've got a bunch of cardio machines, good quality freeweights, and a few machines. I just use the freeweights (small section, but does the job).
As for Platinum Recognition, the hotel needs to work on that. Not sure if they never upgrade me to suites during my visits and only higher floors, but would definitely like to be told that there are no suites, or they're sold out. I've never really been "upgraded" except maybe to a higher floor. That is my only area of improvement, which dings them 1 star since I feel like a normal visitor.
There may be a wait sometimes checking in also since they get crowds of airline flight attendants. It is also sometimes very difficult to get a taxi since you're off the strip - it took usually 3-15 minutes to get one.
A cab from the airport is cheap. Less than $20.
February 19, 2015
Rated 3 out of 5 by Roboguy Groundhogs day
Forth stay here, always the same issues. Platinum member requested early check in, 10 till four still no room. Seems the hotel puts contract sales and government workers in front of consumers. Literally had to force the agent to get us rooms, after checking with supervisor magically we were able to check in. Rooms are showing their age. Easy parking good location.
February 9, 2015
Rated 5 out of 5 by MyBigFatMouth2 I"m surprised by the negative reviews-
We had a fine time at this property. I don't know why there are so many negative reviews. The staff were all very helpful, especially front desk, concierge and check out. The woman managing the rest restaurant (at midnight) was having some challenges with her only staff member, and she went out of her way to serve us with a smile.
January 27, 2015
Rated 5 out of 5 by AnitaSAP Something Normal in Sin City
The best thing about the Westin in Las Vegas is the consistency of standards. Despite a few slot machines in the lobby, the spa-like vibe and high quality rooms is the same as any other city. It's a piece of home even in a weird and tasteless place like Vegas.
January 23, 2015
Rated 2 out of 5 by EvanI Bad Westin
Like others have said, customer service is poor. Complacent employees. Cheep mattress, (not heavenly bed) . My bath towel had multiple holes in it. Thin thin walls. The single redeeming quality this property has is a pretty good breakfast, which is free for platinums.
Other than that, expect no spg perks. I tried for a my 24 request which was denied (I am 100+ nights with ambassador)
Unfortunately because it's the only spg property with proximity, they probably get 40+ platinums per night. Most of which are probably regretting they chose this off the strip hotel.
I think they should consider upgrading the mattresses on spg floors at least and also offer a cheap fruit basket to platinums because after reading these reviews, most are more insulted by the complacent attitude of employees and the sense that they don't care than not getting an upgrade.
A small "token" May go a long way.
January 18, 2015