Rated 5 out of 5 by SPGPlatTO Excellent guest services lead the way
Hidden gems are rare but the Westin Las Vegas has 2 in the form of 2 of their front-office staff - Albert and Mylin. While Westin staff members are usually a cut above their competition, both Albert and Mylin take customer service excellence to a new level - extremely pleasant to deal with and willing to do what it takes to accommodate my party. We were in Vegas to celebrate 3 generations of family birthdays and the Westin delivered a memorable and great experience. Just the right amount of 'pampering' without being intrusive. The wait staff at the Savona restaurant were also gracious, professional and friendly and the American breakfast was a generous and delectable spread.
Thank you Westin Las Vegas for a fantastic experience ! Your people are a credit to your hotel.
July 4, 2016
Rated 2 out of 5 by Joer4141 Disappointed
Arrived 6/6/2016 and as a gold member requested an upgrade if available. I was told there would be one if we were willing to wait until guest checked out,which we agreed to do. I waited over 2 hours and inquired again regarding upgrade with a different front desk rep. We were advised there was no chance of an upgrade since none were available and would not be for days. Obviously this was disappointing after being told one would be available.
The hotel is not up to Westin standards as I have previously experienced and would not stay there again and cannot recommend it to others. Pretty tired property without good restaurant or other facilities.
June 9, 2016
Rated 3 out of 5 by riju71 Westin Las vegas
A few things need improvement. I have GOLD status but I did not get an upgrade. I checked with my friend, she does not have any status but her room was the same.
Hpusekeeping services was patchy - out of 4 days only 2 days they did housekeeping
AC was uncomfortable, selection of channels was poor, quality of TV bad
June 7, 2016
Rated 3 out of 5 by brs456 Unsatisfactory
This seems like a very old building which was cheaply renovated. The A/C in our room didn't work (100* temps outside) and the room had an overall unpleasant smell. We called the front desk for help and they sent a kind and overworked engineer to check on the intake. He quickly said to set the thermostat to the lowest setting and see what happens. No change in temp so we got a very impatient and very angry employee to walk us to another room. Once we caught up to him and checked out the room, it also was very hot inside with no working A/C, so we chose to stay in our original room. Sadly, everywhere else was booked for the night and we couldn't leave our room. The saggy bed was fine until it was soaked in our sweat. If you've had a great experience with Westin in the past, don't expect the same from here.
May 16, 2016
Rated 5 out of 5 by GG13JG31 A quieter accommodation
Very nice hotel just around the corner of the main Las Vegas 'Strip'. A short walk to all of the action and a quiet place to relax when you're ready to get away from the crowds.
May 2, 2016
Rated 4 out of 5 by Kauppias Great hotel experience
This hotel was the highlight of my vegas trip!
The staff were great and the rooms were good. Pool is heated and open 24/7
I dont like huge casino hotels so this was good for us.
No upgrades were available for me but the hotel was sold out so I can live with that. I was dissappointed that the hotel stopped the evening reception with no notice but its a small thing in the long run. Platinum breakfast was not offered for one adult and two kids under 11 which suprised me but I could live with that too.
April 21, 2016
Rated 4 out of 5 by FrequentTraveler4444 Staff was great
I only stayed one night passing through town with my family. Staff contacted me via email asking if they could do anything to make my stay more comfortable. I asked for an upgrade to a higher floor with a view. Two hours later it was confirmed. Staff in hotel was great also. The facility itself was ok but nothing special.
April 11, 2016
Rated 5 out of 5 by CaptainPOP Great Staff & Property
I have been staying here for the last 10 years almost since they redid the old Maxim and got rid of the Tupac image! This is a great property, the staff is always fantastic, and the last remodel is super tasteful. The only thing they need to improve is the lobby/casino music!
The valet and bar staff will remember your name and appreciate a smile and thank you! Thank you to everyone on site at this property that makes me look forward to this week long stay year in and year out!
March 29, 2016