Rated 1 out of 5 by Tom111 Not a good experience
We reserved a King-bed room through phone to the Westin reservation desk. When we arrived, the receptionist said there was only a double-bed room available. So we had to take that room.
When we got to the room, it had a very strong smell. We thought it would go away after a while. But it stayed the two days we were there. There was also a bad smell somewhere. It really bothered me when I slept on the left bed.
Anyway, the two days were not a good experience.
November 16, 2013
Rated 1 out of 5 by Ammar Not as a expected
Unfortunately, my last visit to the Westin was not as expected ... the room (bathroom) was not clean when I checked in, the towels were mostly worn out, the room was very noisy in the early morning and when I contacted the manager and requested to change, I was told the hotel was sold out. I canceled the rest of my stay as well as my stay next week and booked somewhere else.
As a 11 years SPG member, 6 as Platinum, my expectations were higher.
February 19, 2013
Rated 1 out of 5 by AmyNB By far the worst experience I have had in Vegas
For the hotel, it was by far the worst experience I have had in Vegas. The room smelled like someone had just lit a cigarette in the bathroom, the air conditioning was much to be desired since I had to change rooms and then have the engineer come to the new room to fix that and it still never got below 72 in my room. The room service was wrong and had to ask for the right order to be sent up. And now I am having to email you to get my invoice sent like I had asked before I left, but also it is stated in my Platinum profile as such. I doubt I will ever stay at your hotel again while in Vegas even though I am a Platinum member.
July 1, 2013
Rated 2 out of 5 by FuriousSPG48 The front desk staff are very rude and need to be trained in Customer Service.
The front desk staff were increadably rude! Upon arrival I requested an upgrade to a suite if one was availavle. I was told that these rooms were reserved for "paying" guests. Then I was told that if I didn't likeit I could always leave. I am a Platinum SPG Owner which means have invested close to $ 250,000.00 in the Starwood Group. If I choose to use some of my ownership in points does that not
make me a "Paying Guest"?
November 14, 2012
Rated 2 out of 5 by Twinswim DO NOT USE YOUR POINTS!!!!
As many other reviewers have stated earlier, how this hotel carries the Westin name is beyond me. The staff is great, very nice, attentive and eager, but the hotel is just not very nice. I have ben a platinum member since 1999 and this is only the second time I thought that a hotel did not fit the name that Starwood used.
The manager deserves a raise because the staff is top notch...they deserve a much better facility.
January 20, 2012
Rated 4 out of 5 by MM14 Making It Right
I have stayed at this property many times and it has always been a good experience. This time was no exception. I had a problem with my room and was expecting it to take a long time to resolve. Instead the staff resolved the problem in less than 10 minutes.
Great breakfast buffet and the staff in the restaurant is excellent. The hotel is located just off the Strip and has easy on-site parking. No long lines for a cab!
November 15, 2012
Rated 1 out of 5 by DJR51 Really in need of upgrade
I can understand hotel being dated but everything was dirty...stains all over lounge chairs at pool...couch really dirty and stained in front of SPA ( ??)
Decorations on each floor were plastic looking....gym equipment didn't work properly...for the price as compared to other hotels in LV this was a bad SPG experience....and I'm a seasoned SPG member who seldom complains.....
February 20, 2014
Rated 1 out of 5 by EVO438 Don't stay here or be weiry!
This is my last stay in a Sheraton! I have given you two chances, Orlando and Las Vegas. The desk clerks are rude and pay no attention to you. The rooms are dirty with dirty carpets and drawers in the rooms. The views and pools fall way short of the advertisements. I was looking forward to the spa only to find the price was double of other hotels. I want my money back.
June 11, 2012
Rated 5 out of 5 by Lola17 Great hotel, great location!
I have stayed here several times on my visits to Las Vegas. Everything about this hotel is great. A five minute walk to the strip, a Starbucks on site for my caffeine fix and comp. brew packet in your room. Manager's reception is a nice way to meet and mingle with a glass of wine and appetizer. I will always stay here when in Vegas. Best value for money near the strip.
July 23, 2012
Rated 5 out of 5 by Montey2005 Excellent price for value
If you're looking for an easy hotel to get in and out of while on business or pleasure the Westin should be on your list. The staff is top-notch and the location is only a block off the strip.
September 30, 2014
Rated 3 out of 5 by RufusInHI Low-Frills Off-Strip Las Vegas Hotel with a Friendly Casino and Great Happy Hour Social Party
OVERALL IMPRESSION: The low-frills off-strip hotel was comfortable and has a small friendly casino. The hotel lobby, interior, and rooms were clean and comfortable. The hotel amenities, facilities, and service provided met the SPG Category 3 rating.You could not ask more for the great value daily rate.
SPG RECOGNITION: SPG check-in counter was friendly and efficient. There was no Recognition of any SPG status. When prodded for a room upgrade due to my Platinum SPG status I was offered a drink coupon instead. I was initially provided a small room. After several complaints and requesting to speak to a Manager was a larger room with an adequate view of the High Roller Ferris Wheel was provided to me.
THE ROOM: Nothing spectacular, clean, adequately furnished. No views to vie for as the hotel is located adjacent to parking and vacant lots and mostly in the shadows of the larger strip hotels. Ask for rooms facing the High Roller Ferris Wheel.
LOCATION: The hotel is conveniently located just one and half block from the central part of the main strip and a short 5 minutes walk from High Roller Ferris wheel at the LINQ.
EXCEEDED EXPECTATIONS: Hotel has an incredible happy hour Social at its outdoor swimming pool deck on the 2nd floor hosted daily with free food and select drinks. Surprisingly the hotel's small casino was a great place to gamble. The casino staff were extremely friendly and patient. Due to the small size, the casino staff gave the players friendly attentive service and had the time to teach you many table games.
EXTREMELY BELOW EXPECTATIONS: The lack of SPG Elite member recognition. No room upgrades for SPG Elite members. SPG recognition is not a priority of the Hotel Staff and Management. Lack of Ice Machine. Located on specified floors only.
November 8, 2014
Rated 5 out of 5 by getawayman Great spot less the pets
Love staying at Westin hotels and this one is only one block of the strip. Easy walking to Caesars and Ballys and Flamingo are right across the street. Only problem was all the dogs. Especially the one next door the people left in the room, large dog barking like crazy waking us up, and would not stop. Really rude and annoying. People leave your pets at home.
January 3, 2013
Rated 5 out of 5 by Artur Very good home base to visit the Strip
Well, in fact was not surprised: that was the Westin standard - warm welcome (with an additional to Platinum ammenity) , clean spacy room, good facilities and very close to the heart of the Strip. I agree with one of the reviewers that the distance between hotel and Strip might be more "friendly", but contrary to the review - I was not feeling insecure, although I've seen some homeless people, and some strange individuals (but you may see them all over the Strip).
Additionally the valet parking staff was very friendly and quick.
I can totally recommend this hotel to everyone travelling to LV, regardless the purpose.
March 20, 2012
Rated 2 out of 5 by dansk Westin in Las Vegas
I have stayed in this hotel several times, and consistently there isn't enough water in the morning to shower which is a HUGE problem.
Frequently one must wait until the water pressure comes back, once the rest of the guest have taken their showers.
staff members are indiferent about this issue.
I think my last time staying here has come
April 23, 2012
Rated 1 out of 5 by MJMNYC Worst Westin I've stayed in
Don't stay here. With so many Vegas options, find something else. I'm Gold and never felt that way. Issues
1. Clock didn't work
2. No heat first night
3. No heat 2nd night after i asked it to b fixed
4. Asked concierge for help checking out "i don't do that"
5. Slooooooowwwww internet
Don't waste your time
March 1, 2012
Rated 5 out of 5 by John3050 Front Desk
We were helped at the front desk by,Mylin. She went out of her way to find a room for friends of our who needed a room for 2 nights. They are SPG members , she made it work for one night which was great. Very nice to work with. More employees need to follow her example.
March 6, 2014
Rated 1 out of 5 by Byron51 Not up to SPG standards
Rooms not ready upon 8pm arrival, computer problems which is OK. Asked 4 times for a roll away on Sunday (9am, 3pm, 8pm, 11pm) At 12am finally slept on bedspread on floor. Knocked AND CAME INTO ROOM at 1:00am with the roll away. Of my 6 nights the room was only made up 3 of them
November 5, 2012
Rated 1 out of 5 by JillP Westing Casuarina Hotel
I will never stay at a Westin Hotel again.
1) pet policy
2) smoking policy
3) rude staff
4) outdated furniture
5) not clean
November 1, 2011
Rated 5 out of 5 by milhouse A true oasis in Vegas
I stayed at the Westin Las Vegas in May of 2013. I was in Vegas for a week and was staying at one of the "Casino" hotels until the Memorial Day long weekend (at which point their price got ridiculously high and I opted to switch hotels). I had thought of staying at the Westin Las Vegas before but the general mixed reviews had turned me off of the idea. This time the price could not be beat and I decided to try it out. One of the best travel decisions I've ever made.
I don't know if it was the direct contrast between the other hotel and Westin - but the Westin Las Vegas is an oasis in LV. Reasonably sized hotel, friendly staff who remember your name, a nice little relaxing casino, and stardard high quality Westin rooms.
Also, a GREAT location. It was an eight minute walk to the corner of LVB and Flamingo. You can't get from a room in the Bellagio or MGM to the strip in eight minutes.
Anyone considering booking this place, just ignore bad reviews - some people complain about anything - and book it. You'll be glad you did.
June 16, 2013
Rated 1 out of 5 by UnfulfilledSPGmember Nightmare hotel
The hotel staff was unhelpful during a nightmare trip. The hotel system went down and the service was unsatisfactory. I had arrived around 2:30pm and did not receive a room until midnight. If that is what you are looking for, then you will find the right place.
October 29, 2012
Rated 2 out of 5 by ryan212 Zero SPG Recognition - wont let you change rooms
This hotel started off being a nice option from something off the strip and they did accommodate an early check in. There is evening snacks which is a nice and the food is wonderful- But the rest of our stay went downhill quickly. 1st the lobby has a horrible smell - all of us noticed. 2 no upgrade. They have tons of plat members. 3 And where I get irritated. The A/C was not working properly- ever. Tried to call downstairs but the phone stopped working. The lock on the door got stuck, the place is in dire need of an update. I wanted to move rooms but they were sold out and I was told no- really? Finally my 3rd or 4th maybe 6th visit they could only give me a room with one bed. That obviously doesn't work. And still no one offered to fix the phone. This Hotel is no category 5 ever. It's more like a 2 or 3 in terms of comparable Westins - the pool area is small for any hotel standards. Don't come here expecting a fabulous resort. - It's not. If u come here when it's not busy I assume its ok- my experience tells another story.
March 30, 2013
Rated 2 out of 5 by SeattleMel this should not be listed as category 5
I will start with the positive.
That location is off the strip.
The staff is generally friendly and helpful.
The hotel is overall ok.
The location is off the strip. They say it is only 1.5 blocks from the strip, but these are super long Vegas blocks. It is at least 15 minutes to get the strip. It can be a problem in full Vegas heat.
The property used to be something else and is re-badged into Westin. The worst Westin I have been in. Although it is acceptable overall, what is not acceptable is the Category 5 rating. This property should not be ranked higher than 3.
Thankfully the staff saved the day and the stay was a pleasant one. I don't think I will return.
August 21, 2013
Rated 2 out of 5 by Erin82394 Spotty Maid Service
When I checked into the hotel on Monday night, there were no bathroom amenities in the room - no soap, shampoo or conditioner. Thursday I left the room at 6 AM and returned after 9 PM and no maid service had come by.
May 28, 2012
Rated 4 out of 5 by seg1201 New Years Eve in Vegas
While I usually stay at the bigger casinos on the strip when I go in the fall or spring, I decided to stay at The Westin for New Years this year. Ended up being a good choice. It's conveniently located near the strip, so you can walk to most of the major casinos. For me, I liked having the ability to go back to a quiet location after being on the strip all day. I've had plenty of times where the bigger casinos were so loud at night that I couldn't sleep...that wasn't the case here. Another bonus is that unlike the strip hotels, The Westin doesn't charge for their fitness center. It's not big, but it works.
January 2, 2013
Rated 2 out of 5 by AJM242 Get it together Westin LV!
If you haven't been to this property before, they have a seperate SPG Gold/Platinum check-in desk. The problem is that it's rarely staffed. On two different occasions I've been left standing there with no clerk in sight. The bigger (if not equal problem) is that the other employees (namely the agents at the main check-in desk) don't seem to have the wherewithall to offer to help when they see you standing at an empty desk. This has happened to me on two different occasions. As such, I don't even bother with the SPG desk anymore. On my last stay, I was walking through the lobby and saw a female guest (with luggage) standing at the always unattended desk and she called over to the numerous desk clerks (who WERE NOT ASSISTING OTHER GUESTS) at the main desk and asked if anyone could check her in. This is COMPLETELY UNACCEPTABLE. While I can understand there are times when a single clerk working that desk may have to step away BRIEFLY, the fact that the clerks at the main desk don't walk over (or even call out) to someone standing there is outrageous. Get it together Westin LV!!!!
January 22, 2014
Rated 1 out of 5 by Robert Very low quality construction
This building is the lowest quality, cheaply constructed, non-insulated and nosiest hotel I have ever stayed. Westin should be embarrassed about having its name on this property.
May 20, 2013
Rated 1 out of 5 by Sourdough A disaster of a hotel
In more than 50 years of world wide business travel the THE WESTIN LAS VEGAS HOTEL, CASINO & SPA was one of my worst hotel experiences ever.
My first impression as I walked into the hotel was of a smoky, dirty uninviting lobby. Next was being told they had no record of my reservation by the unhelpful reception staff. When I showed them my confirmation they relented and said they might be able to find me a room. One and a half hours later they had a room ready for me. It was bare minimum for a large hotel chain. Noisy and less than comfortable.
During my three day stay the housekeeping service appeared only once.
When I checked out the reception clerk said she could not provide me with a receipt because their computers were down. I asked when she expected them to be up again she said she didn't know but they had been down for five days and she would email it to me as soon as they were up again. Four days have passed since then without a receipt yet. My business expense report is on hold until the Westin Las Vegas gets there act together.
My stay amounted to nothing but a lot of aggravation. NOT RECOMMENDED.
October 31, 2012
Rated 2 out of 5 by Sosfinch Heavy, unpleasant air deodorizer in the lobby and hallways
For a non smoking hotel, the odor of the heavy "air freshener" is just not necessary, restaurant overpriced for the quality served, and service less than desirable
April 19, 2013
Rated 1 out of 5 by Zohy9997 Very Poor Condition
The hotel has deteriorated to the point it should be closed and revamped. It is an embarassment for you and was for me given our stay was a vacation weekend.
September 13, 2012
Rated 1 out of 5 by RickW Westins are great, but not this one!
I recently spent 3 nights at the Westin Casuarina, and I'm taking the time to write a review to warn fellow travelers not to expect much. After proceeding from the cigarette-smokey lobby to the room, I noticed a loud rumbling sound. It was a huge piece of air conditioning equipment just a few feet away from my window on the 4th floor room. I asked to change rooms, and was taken down the hall to a room that was quieter. In the new room, the heat did not work, and required a service person to open the heater with a screw driver to turn a valve. He explained that that automatic valves were inoperative in many of the units and needed to be replaced. I tried to log on to the internet, but could not log in. After spending time with the telephone service guy to no avail, I was instructed to have the front desk do a "reset." I was not expected a science project for something that should be simple. The lady at the desk was helpful, but explained that it was a common problem. (So why, then, was it not fixed?). Also, the tub drain was clogged. Not what I have come to expect from Westin, which usually provides fantastic hotel rooms elsewhere.
February 29, 2012