Rated 4 out of 5 by Thomas88 Good stay
A block behind the Strip, so bit less noice and crowed but still close to all attractions. Hotel is not as fancy as the theme hotels on The Strip. Do not expect standards of most of the Westin Hotels - some renovation is needed.
Staff at front desk was always friendly and tried to be helpful. They sent an email before asking for preferences - great. Upgraded also to a suite with nice view.
Problems with AC and the bill where fixed fast, altough these things should not happen anyway.
Spa is nice, but could have open longer then 6pm. There's a happy hour in the evening, with free drinks and some (very) small appetisers.
All in all a good stay in Vegas.
December 14, 2013
Rated 1 out of 5 by StephanieH Not worth the stay
-The gentlemen working the taxi valet is super nice and prompt.
-The waiter working breakfast at Suede on 12/9 was *really* great - LV service at its finest.
-There's a 24 hour Starbucks.
-It took two days to get the room to reach 70 degrees (during winter), with the fan on ON the whole time.
-Resolving my green rewards for skipping on housekeeping a day was a mess with the front desk; over 15 mins to sort it out.
-NO one working the SPG Gold/Platinum desk at all during my entire stay.
-Worst service ever at Suede on 12/12 for breakfast. They did seat me. No greeting from the waiter. Got my food and sat. Waitstaff chatted off on the side. Got up and poured my own orange juice. Still no greeting. Nearly done with my breakfast, I'm offered a coffee/OJ. I told him I poured it myself. I finish my breakfast. Waiter is nowhere to be found. I walk out and leave.
-The casino section is right next to the Suede Restaurant, so you'll hear the bells and whistles loudly while you eat still.
-Room ventilation is inadequate to remove the smoke from the building - my room still smelled of it.
-Walking into a smoke-filled casino is far from my ideal of a heavenly stay at a Westin.
December 13, 2013
Rated 2 out of 5 by Mesa2013 Aging Hotel
Used to stay here a lot. First time in a while and the Hotel is in need of many updates. Also, $19.95 resort fee? I get free wifi for Platinum status and they didn't even deliver a newspaper. Not to Westin standards anymore.
December 11, 2013
Rated 1 out of 5 by B123 Review
1. BILLING ERROR
I booked this hotel using SPG points, however, the staff also charged my Amex card while SPG also deducted points. When I reported to Amex to rescind the charge since points were used, the hotel denied that I used points. Although I sent a copy of the points statement (where the points were clearly deducted for my stay), Amex and the hotel still denied the use of points and kept the charges on my credit card. Therefore, I was charged on my credit card. I have been trying to rescind either the Amex charge or the point deduction and hopefully SPG can just reverse the points. This has been an ordeal that I have been trying to reverse for 4 months now.
2. HOTEL DESIGN/COMFORT
I did not feel like this hotel was very up to date. The fixtures in the lobby and elevator are old and there were many "wear and tear" issues on the elevator. Hallways and rooms/bathrooms/showers are also very old. The upkeep of this Westin is poor compared to other Westins where I have stayed in the past.
December 2, 2013
Rated 1 out of 5 by Adamas Never Again - Don´t Book this Hotel in LV
that was one of my most unpleasant experiences I have had in a Hotel Worldwide.
This Westin is old outdated and so is Staff and Managment. You have mold in the vent and AC can see never been cleaned. And in gerneral not very up to standard , not worthy to be called a WESTIIN.
First of all let me say that Starwood in general has a great program and Hotel & Resort . Wherever i stayed so far in Asia , Europe or the Middle East i was treated with the most respect and customer service .
That being said . This does not apply to The Westin Las Vegas Hotel . For several reasons .
Staff does not know about partner programs and gives out false information in a very rude way .
Invoice was not provided.
On my personal check-out the check out time , seems like the time was manipulate from 10:39 to 12:39 so there would not early check out points apply.
Starwood is not aware of my stay with you. Don´t have nothing on file even i booked on-line.
You management does not care about costumer service, problems or feed back . Try to contact the GM Mr. Ortloff at least on 5 times no respond whatsoever.
And the worst thing of all you make me waste my time and the whole stay a very bad experience for me .
I will not recommend or stay in The Westin Las Vegas again. And I will let corporate customer service now about that.
December 1, 2013
Rated 5 out of 5 by Pami10 Stellar Service!
I have stayed in this hotel many many times for work in the past . This is my first time back in 3 years. Cosmetically the hotel needs lots of help.....but my disappointment in the freshness of the property completely vanished because of Easter's (front desk manager) amazing hospitality and welcome! Upon check in we joked and laughed and I laughingly made several requests that we both knew were beyond her control. However, she knew I was stressed and starving and she sent up a beautiful tray of cheeses ,nuts and fruits with a bottle of my favorite wine! She is truly the best Starwood brand representative and I will be loyal to this property whenever I return! Being a Platinum member I am grateful for the wonderful customer service from Easter and and all the staff at the hotel.
December 14, 2013
Rated 3 out of 5 Disappointed
I stayed there for four nights, the cocktail service was none exsistent except for the last morning of my stay. Had the maid service enter the room at 8:15 a.m. after only a brief knock was in the process of bathing and preparing for a 11:00 a.m. check out.
Had exceptionally fantastic service from the concierge Christina!!!!!
December 16, 2013
Rated 1 out of 5 by cptspg1 Not Westin quality
Previous reviewers complained of smoke...Westin's answer? Spraying large amounts of their "signature scent" everywhere...to a nauseating level that gave me horrible headaches, made it difficult to breath and made our stay miserable. Pillows need to be replaced. Marks all over the ceiling and walls. Was told a director would contact me in 2 hrs, no one ever phoned. The breakfast was of very poor quality (the fresh fruit is the exception). I could keep listing my complaints however due not wish to waste any more time on this place and want to move on.
November 14, 2013