Rated 5 out of 5 by scottand Friendly hotel
Great staff, Good location. Comfortable rooms.
July 6, 2013
Rated 5 out of 5 by Gussiemae Best kept secret
Love staying here....the rooms are wonderful....
August 12, 2012
Rated 5 out of 5 by BUBBA24 GREAT
GREAT VEGAS HOTEL AND THE ROOMS ARE COMFORTABLE
August 14, 2012
Rated 5 out of 5 by Moni Beautiful lobby and layout
Your staff is excellent, helpful and welcoming
January 29, 2013
Rated 5 out of 5 by Jc5555 Guest
Very curtious employees throughout the hotel.
June 1, 2013
Rated 5 out of 5 by Blackflyer Las Vegas hiden gem.
One of the Best Hotels I have ever stay at.
September 14, 2012
Rated 2 out of 5 by Tommy21235 This hotel has bad features
I was not happy with this hotel at all.
July 16, 2013
Rated 5 out of 5 by keto1957 Awesome Casino Music
Love the music in casino and lobby
August 21, 2013
Rated 5 out of 5 by zekec5 Vegas Westin
Excellent property to stay in Las Vegas.
May 4, 2013
Rated 5 out of 5 by Penny Conference Stay
Great hotel and staff was very friendly.
April 15, 2013
Rated 3 out of 5 by SteadyAT Just an OK stay
This hotel could use a bit of an update overall, although the room I had was sufficiently clean. And the rubber ducky in the bathroom was a fun touch!
While other reviewers mentioned the smell in the casino and the Lobby, I did not notice this. In fact, after a late check-in around 11pm on a weeknight, I noticed that the casino was relatively empty, and smokeless.
In terms of SPG recognition, I think I was upgraded to an SPG floor, but I have yet to see my 500-points platinum amenity posted to my account.
As others have mentioned, guests should be aware of the resort / hotel service charge. At check-in, when I asked whether this fee is waived for Platinum guests, I was told yes and that this would be credited back to my credit card (for a prepaid room). Upon check-out, I was told that this is not the case, but they would make an exception and honor this if this was what the check-in agent promised. So far, I have not seen a credit to my credit card.
So all in all, just an average stay. It should be noted that while the hotel is within close walking distance to the Strip, it may not be the most "comfortable" area to walk in at night unless in a group. But then this also means that the hotel is quieter than some of the hotels on the Strip.
September 11, 2012
Rated 5 out of 5 by Stu48 Hotel staff is very friendly
Room is very comfortable and very quiet
January 12, 2013
Rated 5 out of 5 by sg12 Great Casino & Hotel
Had a wonderful time. Th staff is great
October 31, 2012
Rated 5 out of 5 by Joe123 Great staff
Good location and very friendly staff
June 12, 2013
Rated 4 out of 5 by bill Always have alot of fun. Will be back.
Always have alot of fun. Will be back.
February 26, 2013
Rated 5 out of 5 by junelas Great layover hotel.
Great hotel Great hotel Great hotel
June 26, 2013
Rated 5 out of 5 by Manny16 Westin Las Vegas
I like the hotel service and food
July 15, 2013
Rated 5 out of 5 by Michel21 This hotel has great features
This hotel has great features
August 19, 2013
Rated 5 out of 5 by keto1957 Awesome Stay
Great Room, Great Food, Great Staff
March 27, 2013
Rated 5 out of 5 by mac777bos great as usual
Hotel is amazing, staff is great
September 6, 2012
Rated 5 out of 5 by Dbio Great hotel
Great hotel. Very comfortable
June 28, 2013
Rated 5 out of 5 by Josephm0508 westin las vegas gifted to my wife
Excellent facility and staff
July 12, 2013
Rated 5 out of 5 by keto1957 Another great stay
Awesome staff, food and casino
April 10, 2013
Rated 4 out of 5 by beech nice hotel
clean hotel, manager was great
March 6, 2013
Rated 5 out of 5 by keto1957 My home away from home
Alway great to be @ westin LV
March 20, 2013
Rated 4 out of 5 by Hashpant This hotel has a quiet ambience
Calm, classy place to gamble
October 3, 2012
Rated 4 out of 5 by Jude1970 Comfortable
very comfortable and quiet.
December 29, 2012
Rated 4 out of 5 by RoyP This hotel has great location
I really liked the hotel. The only improvements I see are: The first day I checked in I called to make a request for a refrigerator and was told I was third on the list. Call the next day to check again and was told not on list, then that it was a very long list, then told in the middle of the list. I called every couple days to check and recieved a different uninformed response each time. After two weeks of calling I was told I was number 5 on list and again each time I informed the person of previous calls, no help. So after third week here I stopped calling and have never recieved call on this issue. Also three times I had called and requested room cleaning service at 1 am for the room to be serviced by the time I get off work at 10 am. This was only accomplish once out of the three even though I informed staff of previous attempts. I called staff to report TV had poor reception at least 4 times. Each of the first two times engineers responded and told me they would inform their supervisor of this. After third time calling and engineer responded supervisor called me and told me he was not informed of previous two, but they would work on it and call back. They called me back about hour later and I was asleep and told me that cox cable was working it, then got another call 30 minutes later same thing. The TV still has sometimes poor reception. I like the hotel and will try to come back again. The resturant was good, food was good portions was good but cost maybe a little to high. After three weeks here time to go, thanks. Roy
March 15, 2013
Rated 1 out of 5 by Chulo2314 Not so attend w guess
Well my welcome to that hotel
Was not great just I need your I'd and credit card pls.... Second day stay at that property I left my room at 8: am and return to my roommate 1035 room number at 8 pm to get ready for a dinner at 9 pm and my room was never clear and one call to that frond desk about and to know that only he said let me check my computer something mr Herrera ..... ???? Oh ok it nothing in that computer that said anything about not service your room how ever I will send someone up to your room ... Well I hope they come fast I said because I got dinner plan at 9 pm and because this inconvenient I may not make my dinner ontime .... Frond desk ok I send someone there now ok
12 minute later maid came up and ask if she can clean room and I said to her how long will that take you to clean room and her answer was 20 to 25 minute and I said it that long I will not make my dinner and after all this not even one person I that property even take a minute to said sorry about that unconvinced and what else we can do to make up to you or can we send you to some place for dinner in us that you will like just because that fast that you going to miss you dinner we will like to compensate you w a dinner in us any place you choose to have dinner at this time me Herrera but just a sorry about that at that time I was checking out and just because that man at that frond desk ask me how was my stay at that hotel at that time was really late to ask a guess about there stay ...:(:( thanks to him for taking that time to ask me about at that point only person that may care after it to late on you wait out to check out that was not a good experience in that hotel ... But thanks
September 13, 2013
Rated 4 out of 5 by SwissMiss13 Room was great but getting in with key card was a huge hassle
The key entry on all of the rooms is horrible. The first room I tried I couldn't get in after trying both keys several times. I had to drag my luggage all the way back down to the front desk to get a new room. I then go back upstairs and explain to a few guys in the elevator my issue and they stated that for them too it's a hassle getting the rooms to open, you have to try 4-7 times before the key actually works and opens the door. I had to have a housekeeper help me again. This happened every single time I tried to open my room with the key card, it was very frustrating.
I received a $5 coupon for declining house keeping services at which I was told I could use at the Starbucks inside the hotel and/or the gift shop. I was declined at both places and was told by them the only place I could use the coupon was in the dining room. I did eat in the dining room but received the coupon after I had already eaten there and of course it expires at the end of your stay so I wasn't able to use the coupon. This was disappointing as well, why not just take $5 off the bill instead of sending the customer on a wild goose chase.
The pool area was nice but the water was pretty nasty. After you got out, your skin felt like it had a film on it from whatever they put in the water. It tasted awful too. Not that I drank it but when you swim, some gets in your mouth inevitably and it was gross.
Other than that, the stay was nice and the room was great. The night turn down service was a nice surprise. I would stay here again but only because it's cheaper, semi close to the strip and a non-smoking hotel (though people were smoking inside the casino and at the pool which I thought wasn't allowed.
June 12, 2013