Rated 2 out of 5 by cpl915 The hotel needs improvements
I was in Las Vegas for a week on business, checking in Sunday evening. I was unable to connect to the internet via ethernet cable or wireless on Sunday or Monday. I called the front desk/technical support at least eight times. Two of those times I was told an engineer was coming to my room to fix the problem, no one ever showed up. Tuesday morning I checked out and moved to another hotel. I missed out on the SPG points because no one could reset the router in my room.
July 29, 2012
Rated 1 out of 5 by Worststayinvegas Worst Vegas stay
I selected the hotel for the 82 degree heated pool for the kids. The pool was ice cold (<50) because the person managing the hearing of the pool was on vacation. Only one person who knows how to work the heating system. This ruined the kids' vacation, which in turned ruined my vacation. One night we got back to the hotel at 6pm and the room was not touched by housecleaning. I had to call the front desk to send somebody up. This experience will make me rethink SPG.
December 29, 2012
Rated 3 out of 5 by Kenny16 Starwood slipping
This hotel cost 12,000 points, which equals nearly $500/night. The pool is a joke, plus on this occasion, we had the unfortunate experience of having O'Shea's blown up at 2-3 AM(yes, folks, in the morning). Helicopters hovering outside the room for an hour, then the big explosion. No one mentioned this would happen--pretty sad. I had driven from Phoenix, and had a 350 mile drive the next day, to Reno, which was very difficult after the major sleep interruption.
May 4, 2012
Rated 2 out of 5 by vinas12 Been here before - this time not so great
I visited this hotel weekend of December 2-4th for the Rock n' Roll marathon. I booked my room in October on the WESTIN website. Upon arrival, I was told I do not have a reservation and the front desk staff insinuated I booked through a third party such as Expedia. Not until I showed my email confirmation was she willing to help me re-book the room. I was treated like a problem and not told about the happy hour and amenities like other guests around me. I was simply given my room key and told "sorry." I called room service for a dog bowl and was told "we're out" and when I asked if they had another option and was told "no" and simply hung up. I've been here a few times and I may try somehwere else the next time I'm on the strip which is unfortunate. I emailed westin las vegas with my issue and still have not heard a response.
December 6, 2012
Rated 4 out of 5 by Traveller74 Comfortable hotel, off the strip
I stayed at the Westin Las Vegas Hotel for two nights, and found the hotel comfortable and good value. The room and facilities were exactly as I'd expected, nothing more, nothing less, and represented good value for money. The staff were polite and efficient throughout, with the staff in the gift shop and coffee shop particularly warm and friendly. The hotel is a five to ten minute walk from the strip, and about a five minute walk from the monorail.
June 8, 2012
Rated 5 out of 5 by MELODY WHEELCHAIR NIGHTMARE
WELL, IT'S BEEN 6 MONTHS. I HAVE COOLED OFF, BUT FEEL THE NEED TO STILL EXPRESS THIS TO OTHERS. MY SPOUSE IS IN A WHEELCHAIR. OUR HANDICAP ROOM WAS LOCATED AT THE COMPLETE END OF A LONG HALL (CARPETED AND VERY EXHAUSTING TO WHEEL ACROSS). THEN THE ROOM, ALTHOUGH BEAUTIFUL HAS A LARGE CHAIR ON ONE SIDE OF THE BED IN FRONT OF THE WINDOW (HOW IS HE TO CLOSE?) THE WORST...THE FLAT TILE BATHROOM HAD 100% OF THE WATER FLOWING OUT INTO THE BATHROOM. WE ASKED HOSEKEEPING FOR A SQUEEGIE MOP, 4 LARGE TOWELS EVERY DAY AFTER SHOWERING. I GAVE UP AND JUST USED THE MIRROR IN THE OTHER ROOM. WE ROLLED TOWELS UP AND PLACED ACROSS THE FLOOR THE NEXT DAY (DIDN'T REALLY HELP) THE WATER STAYED ON THE FLOOR UNTIL AFTER MAD SERVICE EVERY DAY. THIS NEEDS FIXED. NO ACCOMODATIONS/PRICE REDUCTIONS/ OR COUPONS FOR THE NEXT VISIT WERE OFFERED. WE PAID $100 A NIGHT.
March 17, 2012
Rated 2 out of 5 by LasVegasBound Just OK
I wonder what a regular room looks like if what I stayed in was an upgrade. The room decor was OK, but nothing to write home about. The location was poor, and a long walk away from the center of the action. Far enough away from the strip that I waited for 10 minutes for a cab to pick me up at the hotel when needed. The casino area is tiny, with no real action. However, the breakfast buffet was good, but not enough to make me come back again.
October 22, 2012
Rated 3 out of 5 by Pamela19 I expected more
I can't say that we were pleased with our visit. We stayed two nights. On the second day our room was never cleaned. We arrived back after midnight and it still had not been cleaned. We were tired and just wanted to go to bed so it made no sense to call down and ask to get it cleaned. Don't expect a good nights sleep. After getting to bed early in the morning, we were awaken before 7am by cleaning staff yelling down the hallway.
May 28, 2013
Rated 3 out of 5 by PlatinumCA Dining experience
The cook at the Suede restaurant was extremely rude when asked if additional food items would be replenished in the breakfast buffet.
My waiter asked if he will bring out additional items for those of us that have arrived a few minutes before closing.
The cooks responses was, "we are closed in two minutes". He shouted this statement multiple times in an extremely rude tone so that guest in the restaurant would hear his response.
A simple "no" to the question would have been acceptable.
It appeared as though the cook was more interested in shutting the buffet down immediately at closing time.
I will ask to view the quantity of food in the buffet first prior to choosing to dine at the Suede restaurant in the future. This way I will know in advance if it is worth it.
As a Platinum level member, this was a disappointing experience at a Starwood preferred guest hotel.
March 31, 2013
Rated 4 out of 5 by Kainalu rooms walls are too THIN!
We loved your property, BUT! the one very important thing we did not like and found very disappointing was it seems as though your walls in your rooms are far too thin...
We could hear everything our neighbors were doing in their rooms and I am sure they could hear us as well. When a person in the next room would sneeze you could hear it as if it were someone in our own room??
This is unexceptionable for a property like yours.
October 17, 2012
Rated 2 out of 5 by Melmel Needs remodel
I recently stayed here last minute because of a mix up at another hotel. I was not expecting such old rooms!! The bed was great but the rest of the room needs some cheering up. The shelf in the shower was rusting and the fixtures were old. I was surprised that the hotel was just 10 years old. Returning to the area again next month and really trying to avoid this hotel again. Not what I expected of a Westin hotel by Starwood.
January 23, 2013
Rated 2 out of 5 by Bzzz Variable Service
My wife stopped by the concierge to ask about availability of Cirque du Soleil tickets. The man never said one word, but just shook his head. On the other hand, our waiter at breakfast... Carlos? ... was a standout.
The site is about a block too far from the strip with a seedy block right next door. Street people were camped out just off the property smoking weed though not threatened, it did not feel safe The pool was small and crowded. Parking was accessible and free.
Mostly, this is not to usual Westin standards. Despite being platinum level with Starwood, we willl likely stay elsewhere next time in Vegas.
July 26, 2012
Rated 1 out of 5 by Laurielyn Waste of money
I booked a Friday night at the Westin hoping for a nice evening. When we tried to check in at 2:30pm we were told our room was not ready yet and it would be about 1 hour. We went and had a couple of drinks while waiting. We then went back to check in again after the allotted hour and were told our room was still not ready and that it might not be until 6pm! The desk clerk said that it was because we had booked with a third party and we would be the last people to receive a room. The clerk stated that check in was not until 4pm even though the website says 3pm. They did not offer us anything as compensation for not having our room ready, just rudely told us it was not ready. When we went back at 4:50pm our room was finally ready. We were told at that time they would waive the facility fee since we did not have time to use any of the facility. However the next morning we got a bill for the facility fee.
September 22, 2013
Rated 2 out of 5 by FrequentTraveler26 Disappointed
When i showed up the computer system was down. No rooms available at 12pm and received call close to 4pm for room. As a platinum member, after sitting around for 4 hours, i was put in the closest room to elevator, and told I was upgraded. The guy at the front desk marginalized being platinum, mentioning that most all of there guests are high status, so basically just get in line. Overall not a pleasant experience.
October 31, 2012
Rated 2 out of 5 by jefree1 Property is Nice. Staff is Not!
This is a nice property very close to the strip. However during our stay, the staff was not pleasant and upon checkout the staff was downright rude and condescending. Also, watch out for additional fees on your bill hidden as taxes. According to front desk staff these fees are for such luxuries as coffee in your room and bottled water, as well as for the fitness center and spa (whether you use them or not).
November 26, 2012
Rated 3 out of 5 by Mark1206 Not up to Westin standards
I have stayed at this hotel 5-8 different times. This trip the computers were down the entire day and into the morning. As such, all food/drink purchases had to be cash/credit card. (No starpoints.) Additionally, I found the staff to be less than enthusiastic.
I havse since faxed the hotel twice requesting credit for my stay and a COPY OF THE RECEIPT! No reply.
Bottom line: not up to Westin standards.
November 20, 2012
Rated 1 out of 5 by Desertrat COMPUTER SYSTEM DOWN
Upon arrival at 1730 Friday Night there were a total of 3 employees working check-in AND no computer system. The employee was very nice, took information, provided courtesy cards to spa so we could get ready for an event. notified by email a little after 1930 that our room was available. Upon check out on Sunday morning we found 2 employees working the desk, computers still DOWN, mANAGEMENT WORTHLESS.
November 2, 2012
Rated 5 out of 5 by MJski Our Stay
I left a written review with your staff at the Starwood Desk. All in all, we had a great time and your hospitality went a long way to make our stay Very Pleasant and Comfortable.
We were able to check in early and we were also given some extra time to check out. The friendliness of the staff make our stay very enjoyable.
October 5, 2013
Rated 2 out of 5 by Kris16 Not the best Westin Experience
I've been traveling around and stayed a number of starwood hotels; however, this Westing hotel was not my best experience among the starwood brand hotels, given the fact that the hotel should compete with other glamorous hotels in Las Vegas.
Parking lot was very small and hard to find a spot. Room needs to be updated: i.e. there is no card insert slot when you enter the room so that you have to look for the switch to turn the light on the room.
It was my bad luck to get the room on my visit, but the bathroom sink pipe had a problem and black dust was all over the sink when I checked. Therefore, my family could not fresh up after long journey from Grand Canyon, but had to go out for dinner while hotel fix the problem. Although they provided a quick service (by the way, Staffs were very frienly) and complementary hotel credit. my family could not enjoy the hotle as much as we would have
August 8, 2012
Rated 4 out of 5 by NealZ Much improved since my last stay
After my last stay, I was reluctant to come back. But because I am loyal to the SPG brands, particularly Westins, I thought I would give it another try. I'm glad that I did.
The new SPG VIP desk is a great addition, and the Platinum benefits are excellent (bonus points plus complimentary breakfast, just like the non-US properties). And, since most of the "resort fee" covers things that SPG Platinums get for free, they waive the $20/day resort fee for Platinum members. (Almost all hotels in Vegas have a resort fee for local calls, internet, parking, etc.)
The breakfast at Suede is very nice and it runs until 11am... much later than the typical Westin comp breakfast.
The free happy hour is nice. Food isn't incredible, but there are some nice snacks, and it will keep you content until dinner.
I wish they had more of a casino, but the few tables are staffed by very nice and friendly dealers.
June 19, 2013
Rated 2 out of 5 by Armywife Worst Westin in SPG
Jaxier at check out was horrible. This is our third stay and each time I wonder why we come back. We return because of SPG. This hotel is beat up and their staff disappoints us every time. It's simply the worst Westin we've ever stayed in. We have left poor comments each time we have stayed and still see no improvement. I hope this helps someone avoid a lousy experience at this Westin.
April 29, 2013
Rated 3 out of 5 by Reesa122 Nice Location
Hotel could use some updating, carpet worn and stained. Not what you normally get from a Starwood Hotel. The bathroom toliet seat was dirty upon arrival. Housekeeper Manager had engineer change. However this is something that should never happen in a hotel with such a impeccable reputation such as a Westin. I would stay again because I enjoy these properties and normally have no problems.
January 4, 2012
Rated 4 out of 5 by travellerNov2012 Good location
Reception staff was prompt, courteous, and very helpful.
Room was clean and very comfortable beds.
One negative experience was Saturday morning (11/10/2012) breakfast at Suede Restaurant. I was promptly seated. My utensils were never washed and full of food. I did not realize this until I picked up the utensils and had my hands dirty with food. I left the restaurant and eat elsewhere.
November 13, 2012
Rated 5 out of 5 by HolBal convenient for business travel
Love the location of the hotel. Like the size of the gym- though the exercise balls could use some air :) and a few rollers would be nice. LOVE the restaurant food- had the ahi burger- it was FAB-U-LOUS.
Big fan of Strarbucks being inside the facility not a fan of the pricing being Westin pricing vs. Starbucks pricing- tall latte is the price of a grande?!?
August 22, 2013
Rated 4 out of 5 by j32martini Plumbing issues
Overall I liked this hotel, it's convenient to the strip, and very comfortable - love the Heavenly beds.
However, my experience was not so great. I arrived late in the evening and was tired and ready for bed. As I got to my room I saw the bathroom was flooded with water, later learning earlier in the week there was a pipe explosion that was not dealt with in the best way.
August 6, 2012
Rated 3 out of 5 by ChicagoTraveler15 Hotel needs to be upgraded and needs better housekeeping
The hotel is in a good location near the strip but not on it which made it a little easier to access during periods of heavy traffic. This is an older hotel not up to Westin standards. The bathroom had mold growing in the grout and was dirty (dust) in corners of the bathroom. The shower curtain was so long, I walked on it when in the shower. My bedside light was broken. The part where the lightbulb is screwed into the light was almost seared off and hanging by a thread under the lampshade and is probably a fire hazard.
Room service was accurate and quick. However, on the last day, the room service waiter accidentally bumped the tray into a wall and a glass of iced tea fell off and shattered all over the carpet. Housekeeping came quickly. They picked up the shattered glass and vacuumed but did not clean the carpet in any other way so it was still wet and full of iced tea. So, cleanliness is a problem in this hotel for multiple reasons.
Staff were friendly and helpful except in the Starbucks where they don't do many of the extras that other Starbucks will do like toast a bagel or provide butter instead of cream cheese.
November 6, 2013
Rated 1 out of 5 Not the best place to stay
It took 4 hours to get in to a room. Reservation staff was not helpful at all. Acted like I was a bother. Never offered the pool or spa to guests while I waited. Said they would call me and let me know when I could get a room - never did. I noticed others were getting keys so I went to the desk and had to asked if I could get a room. Same story from others at my meeting.
October 29, 2012
Rated 4 out of 5 by Texastraveller Great staff makes this hotel a winner
This is a dated hotel but with some recent upgrades it is "nice," but still not great. However, the staff will make you feel very welcome and they all go out of their way to make your experience at the hotel a great one. Everyone with whom we dealt, from the door staff to the manager on duty took the time to make sure we felt like true "preferred guests."
June 19, 2012
Rated 3 out of 5 by TJ67 Let down
WE always book through SPG. I was told i would get a special rate when i got there, because we were staying multiple nights. I was told there were no added fees, and I even asked about "resort" or "extra" fees. They said "no, just room rate and tax." When we got there, Westin said they had no connection to special rate from SPG, that they were separate and I'd have to call SPG. Got up to room and did just that. Had to launch a complaint so they would open the recording of the conversation I had with the reservation clerk. I haven't heard back from anyone and yes, I was charged fees for " amenities" that I was never told about or asked if I wanted to use! Had to call on two occasions to have the room cleaned. The spa was nothing like the other spas we have been to, it lacked it's own pool and whirlpool.The bed was comfortable, but that's it. I don't know if this should be a SPG affiliated hotel. We should have stayed on the Strip for a much better rate!!!!
August 16, 2013
Rated 4 out of 5 by Elisa A Nice Hotel Overall
I stayed here one week for business and found this to be a nice, clean hotel at a good value. The rooms are fairly modern with a flat screen televsion and a large desk which provides ample work space. I liked the fact that the pool area, although compact, is open late. I had been at a different hotel chain the prior week, and could never use the pool because it closed at 6pm every day. I also utilized the fitness area which I thought was plenty adequate with modern equipment. The only downside to the fitness room is that it was quite warm inside, and I noticed that the doors were occasionally propped open to allow airflow, so perhaps there was an A/C problem the week I was there. I loved the "green" option allowing me to forego housekeeping and earn extra Starwood points instead. I wish some of the other hotel chains would follow suit on this wonderful idea. Overall, this was a good hotel and I would come back again without hesitiation.
April 30, 2012