Rated 2 out of 5 by Sosfinch Heavy, unpleasant air deodorizer in the lobby and hallways
For a non smoking hotel, the odor of the heavy "air freshener" is just not necessary, restaurant overpriced for the quality served, and service less than desirable
April 19, 2013
Rated 5 out of 5 by writeadvan Wonderful experience
Every time I visit Las Vegas I stay at The Westin. I am confident that every aspect of my stay will be perfect. The staff are the nicest people in Las Vegas, so very helpful, trying hard to meet my every need and want. I look forward to the Heavenly bed. It makes my time away from home pleasant and relaxing. Great place to stay, Thanks for serving me so well.
April 16, 2013
Rated 4 out of 5 by Jerry23 A calm retreat near the middle of the Strip
Recently stayed here while attending a local convention. After hours of fighting crowds at the convention center, it was a relief to return to the Westin and find a little oasis.
April 16, 2013
Rated 5 out of 5 by Penny Conference Stay
Great hotel and staff was very friendly.
April 15, 2013
Rated 2 out of 5 by Mangosteen Extra charges
Was charged an amenity fee that was not disclosed at checking in. When I called when I got home the supervisor said that it was always charged to cover the bottled water even though they had tags saying complimentary, parking even though it was casino parking that anyone can park in for free, a sauna that no one even mentioned and good luck with my company reimbursing me for, and discounted wifi that was told was complimentary. The supervisor said she could do nothing as I had checked out using the receipt under the door. Loyal Starwood customer for years who will never recommend this property.
April 13, 2013
Rated 4 out of 5 by DBJPYL nice alternative:)
Nice alternative to the smokey, chaotic casinos:) Not far from the strip, good location. Nice pool, warm spa. The tv by pool was not working which was very disappointing...since it was March Madness! I would stay here again:) Free Happy Hour was a nice amenity:)
April 12, 2013
Rated 3 out of 5 by Hamab No SPG Gold Recognition
-Whenever I stay at a Starwood hotel I get the recognition and Gold member perks upon checkin. Not at this hotel.
-Suede - dined 3 times. Evening waitress was unprofessional. Tablecloths were not ironed at breakfast. The pancakes and eggs benedict were crusty because the warmer heat made them so.
-One evening there were people drunk making noise at 3am on my floor.
-You allow pizza delivery flyers to be distributed to the guest rooms late at night. The person sliding the flyer under the door woke me up.
-My bill has my address as being in NV. That's a first - probably because the check in clerk is inexperienced-Cashier argued with me about the name change of hotel from Cuasarina (being replaced with Las Vegas).
-Left 1 day early because of the experiences mentioned above.
April 10, 2013
Rated 5 out of 5 by keto1957 Another great stay
Awesome staff, food and casino
April 10, 2013
Rated 4 out of 5 by scb109 Shawn made the difference
It was nice especially customer care from Shawn made the difference. I would recommend this hotel.
April 10, 2013
Rated 4 out of 5 by StevenS A Pleasant stay
First time staying off the strip, the hotel was a pleasant surpirse - only a 5 min walkf from Ballys, Bellagio, Ceasars...yes off the strip but very close without the all the drunk rowdys.
My only 2 complaints - the main lobby had a strange smell for alll 4 days I was there...not sure what that was. It was not over powering but just strange. My biggest complaint was the elevator - the slowest elevators and in particular the slowest doors (when openning and closing) every - it became very annoying.
If you are looking for a clean, nice hotel and not the casion hotel - this is well worth it and like I said it is so close to the casinos
April 9, 2013
Rated 2 out of 5 by roc1 Westin LV
Good location just off Strip.
Interestingly,my friends who are not SPG members got nicer /more spacious rooms than me (gold member ).
April 9, 2013
Rated 5 out of 5 by nana this hotel
alittle disappointed with the glass cut at the pool . other than that an awesome experience. thank you
April 7, 2013
Rated 2 out of 5 by Verified Reviewer Category 5 failure........
I have stayed at many Westin Hotels, all over the globe. Unfortunately, this stay was the absolute worst in a Westin brand hotel. As a platinum I am very loyal to the SPG brand, that is why I stayed here; it's the only option you have on the strip, now that the big hotel down the street is no longer SPG.
To start on a positive note, the location is great, just a few steps off the crazy busy strip, it is an escape of a location!! In this property you get the best of both worlds, crazy busy, and a relaxing place to hang out and hid away. Also, Alejandro and Amanda tried their best to correct the issues as they occurred, but this "resort" is in some desperate need of TLC and in need of staff training in cleaning and customer service.
This hotel is not a category 5 property, it is more like a property that is being hit by a category 5 storm at the moment. As you will see in my rating, there are good and bad points in this property; my rating of 2 might be a bit harsh, but the management of this place need to address the many problems, or it will get to a point they can't fix it, and it will be kicked out of the SPG line up - then we all lose.
The stay started out disappointing before I got here in that my request for a Suite Night Award could not be honored. However, the nice gentlemen checking me in, acknowledge they couldn't honor a room upgrade and that he was apologizing on behalf of the hotel and the manager. He offered me a full breakfast buffet for the disappointment of no upgrade. Great touch, and I thought I was off to a nice stay. Most problems can be fixed by being honest and upfront, and the front desk guy did just that. Again, this hotel has some good points.
However, after being in the room for an hour, I began to be frozen out. The A/C wouldn't shut off based on the thermostat setting. The battery on the floor underneath it might have had sometime to do with that, so I called service promise desk and they said they would send up engineering. Engineering came up, however, the gentlemen didn't seem to care what I was explaining to him (I own rental houses, I know a bit about A/C), he changed a filter, which was not the issue, said it was okay and left. 1/2 hour later I was FROZEN out of the room, I called back down to service express they said that they would send engineering back. Service express called a couple minutes later and said it couldn't be fixed and they would move me but the hotel was full and the room was a downgraded double room. I was unhappy, but had to move as I was freezing. They said a bellman would be up with the keys and move me, I asked for 10 mintues. Why wasn't the engineer honest with me, very bad customer service from an unfriendly worker.
A knock on the door occurred 5 minutes later from housekeeping wanting to flip the room. I told her I wasn't out yet! Then 10 minutes later, a person arrived with my new room keys to the downgraded room; he had no interest in helping me move my 1/2 unpacked stuff. I dragged my stuff, with no cart down 2 floors with him walking behind me, talking on his walkie talkie! HORRIBLE customer service. The situation had now gone from bad to worse. Each time the staff involved make the situation worse, many of the staff really just don't care they look unhappy, very few smiles, it's a sad place.
I got in the downgraded room and it was dirty! The power strip for the computer on the desk either had white mold on it, or someone spilled soda (I hope) on it and the dust from the past year had attached to it. The curtain was partially off the rod, and the bathroom fan had over 1/2 inch of dust and dirt in it, restricting over 50% of its airflow.
I called down to Service promise a 3rd time. Amanda came up along with Alejandro. Amanda offered me some service points and Alejandro got a maid to re clean the room and left a couple bottles of wine on the TV stand, which was nice touch. After the maid left I rechecked, she wipped the top of the powerstip but the cord still was disgusting. I was so upset, I didn't call the service promise desk back, I checked out in the morning to a different property.
I am suppose to be back here for four nights in January of 2014. At this point I am not sure if I will give them another chance or not. It depends on Amanda's followup. I will repost an update IF I come back.
My recommendation is to approach this property with caution based on my experience, maybe it was a comedy of errors, but I am just not sure.
April 7, 2013
Rated 3 out of 5 by FrequentFlyerGuy Dated Westin
The hotel felt very dated and in need of a significant face lift.
It's the only SPG property close to the strip, so I had no other option to earn points.
April 4, 2013
Rated 4 out of 5 by keto1957 Smelly
Woke up 3A on my 2nd night stay to a sulphur odor in my room. Got stronger as I moved towards the bathroom. I opened the door to my room and the hallway was filled with this horrible odor.
April 3, 2013
Rated 4 out of 5 by Leis Great hotel
The room was great, my husband was thrilled with the HD TV in the room. However, I asked at check in if there was a hot tub and was told no. I was incredibly disappointed when I looked out my window just prior to check out to see a HOT TUB below me. I would expect Westin staff to have better knowledge of the facility. The same person checked me out. I mentioned the bad info and she said she had asked someone AFTER I asked and discovered they did have a hot tub. Nice if she would have asked before she gave me bad info. An insincere sorry didn't really make me feel better about missing the hot tub.
April 2, 2013
Rated 5 out of 5 by birdog Great Time
We stayed at the Westin March 13-15 the rooms were nice and the location to the strip was great. I brought my 21 year old son and it was the first time he could gamble and he though the Westin was great. During the week the tables have a $5 bet minimum which is much less than the tables on the strip so he could gamble much longer for his limited income. Everyone was very nice, I actually stayed here last Sept with my 89 year old mother and the hotel let us use a wheelchair for her at no cost which was a blessing. I highly recommend the Westin a great value for a fantastic place. Friendly helpful staff, clean comfortable rooms.
April 1, 2013
Rated 3 out of 5 by PlatinumCA Dining experience
The cook at the Suede restaurant was extremely rude when asked if additional food items would be replenished in the breakfast buffet.
My waiter asked if he will bring out additional items for those of us that have arrived a few minutes before closing.
The cooks responses was, "we are closed in two minutes". He shouted this statement multiple times in an extremely rude tone so that guest in the restaurant would hear his response.
A simple "no" to the question would have been acceptable.
It appeared as though the cook was more interested in shutting the buffet down immediately at closing time.
I will ask to view the quantity of food in the buffet first prior to choosing to dine at the Suede restaurant in the future. This way I will know in advance if it is worth it.
As a Platinum level member, this was a disappointing experience at a Starwood preferred guest hotel.
March 31, 2013
Rated 5 out of 5 by mac777bos outstanding front desk staff
Clean and comfortable Rooms. Amazing staff at front desk they are always smiling.
March 30, 2013
Rated 2 out of 5 by ryan212 Zero SPG Recognition - wont let you change rooms
This hotel started off being a nice option from something off the strip and they did accommodate an early check in. There is evening snacks which is a nice and the food is wonderful- But the rest of our stay went downhill quickly. 1st the lobby has a horrible smell - all of us noticed. 2 no upgrade. They have tons of plat members. 3 And where I get irritated. The A/C was not working properly- ever. Tried to call downstairs but the phone stopped working. The lock on the door got stuck, the place is in dire need of an update. I wanted to move rooms but they were sold out and I was told no- really? Finally my 3rd or 4th maybe 6th visit they could only give me a room with one bed. That obviously doesn't work. And still no one offered to fix the phone. This Hotel is no category 5 ever. It's more like a 2 or 3 in terms of comparable Westins - the pool area is small for any hotel standards. Don't come here expecting a fabulous resort. - It's not. If u come here when it's not busy I assume its ok- my experience tells another story.
March 30, 2013
Rated 5 out of 5 by TD33 The hotel is very knowledgable and will go out of their way to welcome you
Julie who handled my check in was very courteous and engaging. She is truly a star employee
March 29, 2013
Rated 5 out of 5 by keto1957 Awesome Stay
Great Room, Great Food, Great Staff
March 27, 2013
Rated 5 out of 5 by Yen28 Excellen Service & Very Clean Hotel
We checked in early in the morning and was surprised the room was ready for us! I love their coffee in the room. I love the Westin signature scent- white tea!!
Very clean hotel!!!
March 26, 2013
Rated 5 out of 5 by Brando310 March Maddness Weekend
This hotel was absolutely perfect for my guys weekend for March Maddness. The best part was being right off the strip without having to deal with all the crowds. The casino was nice and included a sports book desk. The restaurant and bar met all are needs - which were many!
March 26, 2013
Rated 5 out of 5 by chris3165 Customer Service
Wonderful location a short stroll to the strip. Checked out of the hotel and drove back to Las Angles leaving our PASSPORTS in the hotel safe. Three hours out of Les Vegas we remembered our passports and rang hotel. Staff were fantastic, security had our documents ( & cash) and the consigner book air travel Vegas to LA to connect with our International flight. You can say a hotel is just a hotel but when the pressure was on ALL the STAFF excelled , recommended.
March 26, 2013
Rated 4 out of 5 by Kskilpatrick SPG Points
I like being able to gamble and win SPG points as well as Money.
March 26, 2013
Rated 2 out of 5 by regg87 away from the scene
Hotel located a bit far away from the main scene. Around the hotel is going construction work now, at least our room had this kind of view, dark and noisy.
Standard room is included all standard accessory for Westin.
The hotel is always full of visitors, as it's a place for constantly conferences and home for all airlines crews.
Elite membership status of SPG program, doesn't mean anything, because the participants with the Platinum level, is every second person. Don't should count for upgrade the room!
For breakfast, have to stand in line, as well as during check-in and check-out.
Staff at the reception is not polite and friendly (apparently, because endless stream of visitors).
Fitness center is well equipped.
March 26, 2013
Rated 5 out of 5 by Judy coming back
We normally stay on the Strip, but we will definitely make this our regular hotel when in Vegas.
March 25, 2013
Rated 5 out of 5 by Jombo A small hotel in Vega
The Casurina is a small hotel for Vegas. That is why it the place to stay. There is no long trek through the casino to check in or to find your room. The rooms are clean, well maintained and stocked with free water and Starbucks coffee.A daily get-together with drinks, gratis, is a welcome, enjoyable feature. The casino is small but with the same games as the big casinos. All this, and it is just a very short distance from the Strip.
March 25, 2013
Rated 5 out of 5 by BigDom2013 Great Time
Our recent stay at the Westin Las Vegas Hotel was excellent. The accomadations were very nice and the staff was helpful and friendly. The restaurant -Suede was exceptional from the wonderful breakfast buffet to elegant dinner entrees. I would certainly recommend any one stay at the Westin Las Vegas.
March 20, 2013