Rated 5 out of 5 by Austoniantx AMAZING STAFF AND GREAT LOCATION!
Everyone was warm and welcoming. Two great talent working the front desk Mike and Amanda, the went above and beyond. Great location with amazing views of Las Vegas. The restuarant SUEDE is top notch espcially for the price. I love this place!
August 1, 2013
Rated 4 out of 5 by wifi123 Wi Fi sign on
The wireless Internet sign-on time was too short. The system gave me 5 seconds or less to enter the room # and pass code.
I have to try 3 or more times each day just to use iternet on my iPhone. I don't have the same problem using my laptop.
June 10, 2012
Rated 5 out of 5 by Hany this hotel was great location
easy parking , smoke free casino , very clean hotel , staff are fantastic , Matt at the front desk is an excellent employee, also great restaurant had dinner and was very good , special discount for hotel guest at the restaurant was fantastic
August 14, 2012
Rated 5 out of 5 by jk22 Great property
Excellent service, food and spa in Vegas
March 18, 2014
Rated 2 out of 5 by Platinum39 Old hotel
It's hard to believe that a hotel member of the SPG brand, with such good location, hasn't been renovated, we use all the brand hotels and we agree this hotel shows every single year that has being operating.
Service was excellent though.
September 3, 2013
Rated 1 out of 5 by pito no water
checked in, water shut off in hotel for 5 hours, arrived after long drive, forget the shower. Woke up in morning to go to meeting, no water, waited one hour, arrived meeting late. should have offered on checkin to move to a different hotel
June 16, 2013
Rated 3 out of 5 by Mick Bizarre Restaurant
I know new year's eve is a busy time but we sat in the restaurant on the evening of the 30th along with six other tables with no apparent staff working there. No one was eating, no one was serving. We left after one-half hour of silence.
March 1, 2013
Rated 3 out of 5 by BusinessTravel123 Nice Hotel
I really hate the huge hotel/casino's, so this hotel size is perfect. Was a little bothered by the oder at the hotel, some spots within the hotel really smelled terrible. I cannot pinpoint the smell but it was annoying.
December 13, 2013
Rated 4 out of 5 by DaveXX1 Amenities
There was a bottle of Body Lotion ONLY in the room. NO Shampoo, Conditioner or Bath Gel in the bathroom.
At 4:00AM< I was not going to call someone for shampoo, I was running late for my flight.
January 19, 2014
Rated 5 out of 5 by Smitty4 Great Hotel, Location, Value
After a long travel day was met by friendly staff and a great room. Super location, just a block from The Strip. Helpful staff answered my many questions. Will definitely return and spread the word to my friends about this great place!
August 5, 2012
Rated 1 out of 5 by 3rdtimestillunhappygold DONT STAY HERE!!!!
Unsafe, rude staff especially graveyard supervisor. Had room safety issues and cleanliness issues. 1st room door lock broke, maint staff attempted to fix for more the 1-2 hours, unable to fix. Took more then 30 min to get keys to new room. Had to go down to desk despite them saying they were sending someone right up. Interacted with night time supervisor/manager -- rude, unprofessional, yelling at guests. Care less attitude....stated "not my problem I just came on at 11pm" 2nd room -- Hair and dirt on bedspread and sheets...not a little...MAJOR amounts...turned sheet different color and looked like a fur coat on the comforter. Asked for manager to come view...never showed, hotel sends staff member with new keys...20 min wait...says room is all good and he checked it. Housekeeping supervisor meets me in hall on way to new room, asks me to wait so they can inspect it first. She find all kinds of problems...its midnight now i could care less but room is 2 double not king bed as reserved, light bulbs out, not quite clean, housekeeping supervisor cleans before I go in, and walls in disrepair. Just accept it...tired. GM never calls me as requested, send a "supervisor" to call me, she tries to fix but doesnt have much experience in guest satisfaction. I do get a $25.00 food and beverage credit and some points to my SPG account which havent shown up yet. Check out agent is appauled has no idea what occured, follows up and GM still doesnt respond but checkout employee emails me back to let me know GM is aware. 3rd major issue in 3 stays. Be sure to ask them to not have drunk people knock down the door, and break the security bar off the hinges and have a door lock that doesnt work when staying here (that was stay #1 or 2)
April 17, 2014
Rated 3 out of 5 by Unimpressed007 Helpful Suggestions
Our accommodations was average to less than average and nothing exceptional in comparison to other like hotels. The staff were very nice, very helpful and very courteous. The hotel for the most part was clean. The pool was very small.
July 2, 2013
Rated 4 out of 5 by MM14 Business Vegas
When in town for business I always stay at this hotel. It is perfectly located near LV Blvd yet outside the most chaotic travel. 5 minute walk to the strip. Clean and comfortable without all the smoke and noise of the strip hotels.
October 3, 2013
Rated 5 out of 5 by MsStacie Consultant
This hotel has great staff! Thank you for accomodating me!
March 13, 2014
Rated 5 out of 5 by Wayne Westin in Vegas
We always have an awesome time in Vegas and what makes it even better is the Westin. We enjoyed the food, the environment and most importantly the friendly staff! Keep up the high standards.
January 20, 2014
Rated 1 out of 5 by UnsatisfiedGuest00 Hotel needs better housekeeping
A very special occasion was ruined by deplorable housekeeping
Furniture stain with questionable white stains, carpet soaking wet and TV remote not working
February 12, 2014
Rated 5 out of 5 by Momster COMFORTABLE ROOMS, OK LOCATION
If you're looking for a nice stay, very comfortable bed/shower but off the strip then this is great. It is walking distance to the strip and all the excitement, but I sort of enjoyed being away from it at times.
December 13, 2013
Rated 5 out of 5 by MissKate Wonderful experience
It was my first stay at the Westin LV and it surpassed my expectations. Amazing customer service, beds, and restaurants. I will be back.
I do wish there was a better pool but I enjoyed being able to use the spa complementary.
August 7, 2013
Rated 4 out of 5 by JustUs2 Housekeeping Staff Did an Awesome Job
Our room was kept clean and made up by a wonderful housekeeping staff at this Westin hotel. Towels, bed etc were kept fresh even if we used more in the afternoon! We were very pleased! We also had some very good roomservice.
January 1, 2013
Rated 2 out of 5 by Tony36 This hotel tries hard but is not Westin quality
Great location for the hotel. Just short walk from the strip.
Hotel needs updating and should be listed as a Four Points hotel not a Westin.
Pool area needs a lot of work.
Staff are great!
I expected a Westin hotel.
November 11, 2013
Rated 5 out of 5 by Tony Welcoming smiles
As i stay at the Westin Las Vegas an average of 5 times a month i would like to commend the staff, especially Vanessa at check-in for welcoming myself and my colleagues in a sincere ,warm , professional manner every time.
April 27, 2013
Rated 3 out of 5 by UALCrew Maintenance needed
Tub did not drain and I can't believe the maid for the 6th floor didn't notice this when she cleans the tub. Tile going into bathroom and around commode needs to be replaced as it is worn and changing colors.
November 27, 2013
Rated 5 out of 5 by jimmynlin Staff treated us like royalty.
Every request was met with a smile and a quick response. Rooms were nice, and beds were so comfortable! We liked this Westin because we didn't feel crowded like when we visited the other casinos on the strip. Great stay!
December 20, 2012
Rated 4 out of 5 by Michelle Nice
My room was comfortable. This was the second time though, that my refrigerator was not working and it was not replaced.
I am also concerned about which floors the pets stay on. I would prefer not to be on those floors.
February 5, 2013
Rated 5 out of 5 by CJNOUT Amazing attention to detail and Customer Service
Brian at the reservations Counter was amazing! He was very conciensious to fulfill my special requests. Housekeeping was exceptional.
I would HIGHLY recommend a Stay at this facility!! I will be back soon!
November 8, 2013
Rated 3 out of 5 by chep Decent hotel
This was my third stay at this hotel. The first stay was excellent, but each time after that only got worse. The room had a musty smell and did not smell clean and the housekeeping team did not meet expectations.
July 4, 2012
Rated 5 out of 5 by kc83 Another Great Stay
This was my second stay at The Westin Las Vegas Hotel, Casino & Spa. The one bedroom suite was spacious and luxurious. My wife and I thoroughly enjoyed the great service as well as the early evening happy hour.
July 5, 2013
Rated 5 out of 5 by overthetop best hotel, best value, best comfort.
this hotel is best, no smoking anywhere even the casino,. Room Service, whenever you ask for it. FrontDesk staff attentive to all your needs. Centrally Located, Quiet! Spa is Awesome. Love it @ i will be back.
June 6, 2013
Rated 5 out of 5 by Spencer1991 Great service
Greet service and a very comfortable bed! The front desk agent (forgot his name) that checked me in & the concierge (forgot her name) who helped me with directions was very helpful and very informative!!!!
August 2, 2013
Rated 4 out of 5 by SJR22 Quiet, comfortable stay a short walk from the Strip
This Westin is a nice property with a very nice staff. When compared to the "mega" casino properties the service is almost personal. Sean at check went way out of his way to accommodate all of my needs....
August 1, 2013