Rated 3 out of 5 by TJ67 Let down
WE always book through SPG. I was told i would get a special rate when i got there, because we were staying multiple nights. I was told there were no added fees, and I even asked about "resort" or "extra" fees. They said "no, just room rate and tax." When we got there, Westin said they had no connection to special rate from SPG, that they were separate and I'd have to call SPG. Got up to room and did just that. Had to launch a complaint so they would open the recording of the conversation I had with the reservation clerk. I haven't heard back from anyone and yes, I was charged fees for " amenities" that I was never told about or asked if I wanted to use! Had to call on two occasions to have the room cleaned. The spa was nothing like the other spas we have been to, it lacked it's own pool and whirlpool.The bed was comfortable, but that's it. I don't know if this should be a SPG affiliated hotel. We should have stayed on the Strip for a much better rate!!!!
August 16, 2013
Rated 3 out of 5 by David35209 Needs improvement
Hall door would not latch on it's own. Had to push very hard to get it to close. On second night, we returned almost 7pm after being gone all day and found door cracked. Just pushed door open without using key.
1st day, there was no regular coffee in room.
2nd day, they removed the opened shampoo bottle but did not replace it.
May 9, 2012
Rated 4 out of 5 by Zheng4 Great hotel to stay while in Las vegas.
A great hotel to stay while in Las Vegas, with great value. We booked several nights through a third-party travel site, also subsequently booked several other nights (after returning from staying in national parks) through hotel's own booking agent, turned out that booking directly through hotel was cheaper using AAA discount.
September 5, 2012
Rated 1 out of 5 by redhead Bad Agent Help
it started when we arrived, problem after problem, they never listened to what we needed or what the problems were. It was the worse place we have ever stayed for the money, we prepaid and got treated like the worst guests that ever stayed there. We will never stay there again, and neither will any of our friends or family.
August 13, 2012
Rated 5 out of 5 by btuffs Westin Staff
From Michael and Sean at the front desk to Rachael and Whitney in the Spa, this place always knows how to treat Platinum members!! Hotel has a casino, Starbucks, Spa, a restaurant and a theatre (shows aim towards the older crowd). It's a mile off the strip and easy to find. Love this hotel, I stay 15 times a year!!
August 25, 2013
Rated 5 out of 5 by Cecalbird1 Great Stay
This hotel was very clean, friendly and very helpful staff...very accomodating
July 28, 2014
Rated 3 out of 5 by boomer01 Starwood failed
The staff at the hotel was commendable in operating during a time when Starwood/Westin failed them. How the computer and server system for the hotel could be down as long as it was and not be resolved for such a location is beyond me. At least my wait for a hotel room was less than the five hours other endured.
November 1, 2012
Rated 5 out of 5 by GMONEYMANG Just what I expected and more
I had planned a trip to Las Vegas for one night only and needed a good place to crash and The Westin in Las Vegas was a perfect fit. Not only did I get a good rate but it was a "Westin" and I experienced exactly what I have come to expect from visiting a Westin hotel. I would definitely reccomend this hotel.
April 10, 2012
Rated 3 out of 5 by AwesomeEK mediocre stay and poor management
I've stayed here twice now. The first time I had a number of problems with my room from cleanliness to air conditioning. Reported to management and was told if I were to come again I should contact a specific manager and she woukd see that my next stay would be upgraded and much better. A number of calls later I never received a return call from this person and I was told that no upgrades were available. With over a months notice. Even more disappointing is the faxt that contacting the GM never got a reply either. I guess the management works well together.
July 3, 2014
Rated 2 out of 5 by KOH62 Not Westin quality
As a platinum member, I expected the same Westin attention I always receive. Did not happen. Took until after 4:00 to get room. Room was small and appearance was below average.
March 23, 2014
Rated 2 out of 5 by Lotus Un-resort fee
The evening mgr's reception is acceptable but repeated complaints about pool being un-heated went no where. Did not get my daily swims in December so I had to check out early on 4th night, and found out got whacked by a daily resort fee during my stay. What a shame for a platimum SPG memeber.
December 30, 2012
Rated 3 out of 5 by Mike8000 Smoking in a non smoking hotel
Guests smoking in the hotel. We've stayed many times and this one threw us over. Smell was so strong it woke us up. We called the front desk and they sent up a security guard but only knocked on one door...didn't seem like they did anything to stop it other than put fans in the hallway.
October 8, 2012
Rated 4 out of 5 by Kelly64 Prompt in-room dining
Poor service in regards to staff knowledge on business center and boarding pass printing. Staff directed me to website to print pass and there was a printing station at the front desk. Of course that station was not working. Had to get to airport early. The business center was closed.
January 1, 2013
Rated 2 out of 5 by jayr The hotel is a bit dated and service needs improvement
Front desk staff was friendly but not very good at solving any problems that occur. I had trouble with my door lock and worked with 4 different front desk staff who claimed they would fix the problem but did nothing. I spent time locked out of my room on two different occassions.
March 18, 2013
Rated 5 out of 5 by cindy513 Great palace to Stay and Relax in Las Vegas
Great location quiet and away from the main stream of Vegas. Or a 10 minute walk to the middle of the strip or a cab ride away from any hotel you want to go to!. Staff was great made dinner reservations and arranged cabto the other Casinos. Loved the fact that it was smoke free !
April 24, 2012
Rated 5 out of 5 by lwebbster1 The Hotel was very nice
The location was just a quick walk from the stip not bad at all! The room was very nice and the hotel was clean. I enjoyed my meal at Suede, the staff were so nice and the food was great! I really enjoyed the happy hour! Over all had a wonderful stay; THANK YOU SO MUCH!!!
November 21, 2012
Rated 1 out of 5 by Aroo Hotel did not meet Westin standards
Very disappointed in the hotel. We always stay at Westins whenever possible and are always pleased. This location however was less than satisfactory. Lobby was not welcoming, ventilation system was bad, room temperatures hard to control. Location was in a marginal area.
May 3, 2012
Rated 5 out of 5 by woarbob Just what you want
I love this hotel because it provides exactly what you want , nice fitness room , great small pool with wonderful Chaises. Excellent Spa and just steps from the Strip.
24 hour Starbucks is a bonus and wonderful staff. This will be added to my list for sure!
August 22, 2013
Rated 3 out of 5 by Rover12 Do you like cold showers?
Two of the three mornings, showers were quite cool even with only the hot water on. Even in the desert, not enjoyable to me. Dinner entrée was overcooked, and waiter was MIA, so I only ate part of it and gave up. Banquet lunches were excellent, however.
August 4, 2013
Rated 5 out of 5 by kc83 Great Stay
My wife and I spent a week in the Westin Las Vegas Hotel, Casino & Spa. The location is short walk from the strip and very convenient if you have a car. Traffic is light and parking easy. The rooms on the SPG floor are excellent. We had a great stay.
July 1, 2013
Rated 2 out of 5 by Guest5 Hotel needs room remodel and bathroom update.
Hotel needs room remodel and bathroom update. This was not the level of property I expect from Westin. They did not even have the new Westin Showerhead. Also how do you have a mini bar and prices listed in the room but not have the mini bar stocked??
May 18, 2013
Rated 5 out of 5 by Kimmers Classic, comfortable yet monetarily affordable
Always feel a bit pampered at a Westin. Rooms are classically decorated yet very functional. Beds- well they speak volumes - comfort comfort comfort. Weird as it is, I love the bath robe! After a long day, shower and slide into the soft Westin robe
August 23, 2013
Rated 5 out of 5 by Nolesgirl333 Relaxing and quiet yet close to everything!
I love everything about this Westin! The location, the service, the cleanliness, and the spa were all wonderful!!
July 26, 2014
Rated 1 out of 5 by Nicholask71 Let Down
As a massive SPG fan I must say this was the first SPG hotel to let me down big time - to the point I would NEVER stay there again.
Too many reasons and not enough time to list them - suggest management really take a long hard look at this place.
October 29, 2012
Rated 5 out of 5 by FrequentTraveler13 Fabulous SPG VEGAS property.
I loved this hotel so much that I canceled my bookings at other non-SPG luxury hotels to extend my stay here. The hotel staff was amazing and upgraded me to an executive suite. Book your stay here and you will be amazed. Its highly recommended.
March 3, 2013
Rated 4 out of 5 by BKR22 Rooms good, amenities not so nice
early check-in request not met. Was not called when room was ready. Food outrageously expense - breakfast buffet $18 !!! Room very nice & clean. Having to pay for Wi-Fi an insult - this should be included as is in all other cities!
January 21, 2013
Rated 5 out of 5 by Scarab One of the best hotel staf I have ever met
Hotel staff always exerts utmost effort to make the guest comfort and satisfied. Willing to help with a smile on the face is always experienced at check-in, restaurant, housekeeping, room service, health club and at check out.
June 18, 2013
Rated 5 out of 5 by keto1957 Excellent location near Vegas Strip
Always great staying @ Westin Las Vegas. Awesome friendly staff
March 19, 2014
Rated 5 out of 5 by Tony Happy hour is a great feature
Happy hour is a greatly appreciated feature.
After a busy day, it's nice to have a few beers before dinner. I have met many guests at happy hour.
Hotel is clean and quiet. Staff is very friendly and always ready to assist.
September 4, 2013
Rated 3 out of 5 by kela21 Great rooms but hotel management is another story
Stayed there for 1 night while I was on a road trip from Montreal, Canada to Los Angeles. I had a great time, great rooms, very nice beds like in most Westin, close to Las Vegas Blvd but the management it is another story. I wanted to book the same hotel on my way back to Montreal for June 9th so I went on the site and the price was 99$. I ran into trouble with my credit card so I couldn't book it on June 7th. I told myself ok as soon as my card is fix I book it. Went back to book it on June 8th and the price is now up by 199$. I call them to know what is going on. They tell me that it is the way things work that they decided to rise the price. I ask if there is a special event going on and they tell me no that the hotel is almost at full capacity so they decided to rise the price. They are totally stealing from people, these rooms are worth 99$ they are taking the opportunity that the hotel is full to make profits out of customers. The hotel itself is amazing for the price when they don't rise it but after what happened I will never go back to this hotel again.
June 8, 2012