Rated 5 out of 5 by winsi48 Superb Staff
We stayed at the Westin from June 22 to the 27th. From the time we arrived, we saw your staff to be totally dedicated to making our stay there a memorable one. The location cannot be beat. Just a short walk to the strip, less than a block, we couldn't ask for a better location. But it was your staff, above all, that made our anniversary trip truly a huge success. From the wait staff to the front desk, all did a remarkable job.
July 1, 2012
Rated 1 out of 5 by Frostles Don't make my mistake
Where should I start. This hotel should not call itself a Western. It's more like a below average Four Points. The porters don't even open the door when they are standing next to it chatting to each other, the concierge was never there when we had a question and the porters weren't interested in answering any questions, the lobby stinks of smoke, the walls of your room are paper thin. The only saviour was Adelina on SPG counter who went out of her way to move us when our room safe didn't work, after Albert on the same desk earlier that day showed a high lack of interest. Another plus was the housekeeping and Express Service on the phone who were very professional and willing to help in any way.
March 19, 2014
Rated 4 out of 5 by Debbie617 A GREAT FIND IN VEGAS!
The Westin was the perfect spot for our 4 night stay in Vegas. Convenient to the strip but away from the hustle and bustle. From the moment we walked in we were impressed. The SPG staff were extremely helpful as was the staff at the Concierge desk in answering questions and assisting us in getting tickets to shows. The hotel was clean, the food in the Suede restaurant was good (loved the Angus burger!) and reasonably priced. Enjoyed Happy Hour and Karaoke. The casino staff provided a fun afternoon at the $3 blackjack table! We would definitely recommend the Westin Hotel and would love to go back.
June 2, 2013
Rated 5 out of 5 by Nolesgirl333 Relaxing and quiet yet close to everything!
I love everything about this Westin! The location, the service, the cleanliness, and the spa were all wonderful!!
July 26, 2014
Rated 3 out of 5 by BarbS This hotel was disappointing
This hotel was disappointing. I am a Platinum Starwoods member, and stayed for points. I don't know if that impacted the room I was given, but the safe in the room didn't work, the bathtub safety surface was sticky and the room did not seem as clean as I am used to from a Starwoods hotel. I was at a local conference, and the location was fine. I did not use any of the restaurants or facilities at the hotel.
April 8, 2012
Rated 4 out of 5 by grounded1 Great Service - Oasis from the crowd
I really enjoyed the hotel as it provided the same great service I've come to expect from Westin Hotels, and it also was far enough away from the strip to offer some quite and calm, which I really appreciated after contending with the hordes on the strip.
July 21, 2014
Rated 5 out of 5 by Beagle52 CLOSE TO EVERYTHING
We recently stayed at you Hotel. The staff were great, TJ from concierge was great he booked us a trip to the Grand Canyon by Helicopter it was great, also booked us tickets to see a show.. We enjoyed staying at your Hotel and would come back again, as it was close to everything.
May 3, 2014
Rated 3 out of 5 by Poollady295 This hotel is not a corporate hotel.
This hotel I was told is not corporate, that was supposed to mean something to us but it didn't. Our plane was delayed and we had nowhere to go, went to SPG desk and was told they were full, asked if they could help us find another hotel and was told no, and the computers were located over there and we could use that to help us. Went back to our room and called SPG and they booked us in the same hotel in the same room. After that we went directly to the manager to make sure this was going to happen since we got no help at the SPG desk before. Everyone else was more than helpful at this hotel, unfortunately this leaves you feeling helpless when you don't have a hotel room and have airline delays.
February 16, 2014
Rated 5 out of 5 by gojl37 Excellent event hotel
Recently conducted a business meeting with over 150 attendees. The venue staff and supporting staff (catering, a/v, housekeeping, front desk, etc) were outstanding. They were very accommodating during the planning phase and there were no issues with execution during the event whatsoever. Received excellent feedback from attendees. I would highly recommend this hotel.
January 31, 2014
Rated 4 out of 5 by TPP1030 Perfect for Vegas
I travel to Vegas at least once a month for business & now that I have a client in Henderson this will be my hotel of choice...During check-in Sean was awesome, I think if I would have asked him to bring my stuff upstairs he would've!!! He was great...
The one thing that I was very much disappointed with & was actually going to send an e-mail to the GM to express my concern was that my final bill was outside of my door on the floor, for anyone who passed by to see...With all of the stories going around w/identify theft this method of providing my bill was not as secure as I would have expected...I am scheduled to return the last weekend in July & I would expect that this will NOT happen again...
June 30, 2013
Rated 4 out of 5 by wayne58 Handicapped Bathroom.
Was put into a room with a disabled compatible bathroom. While I applaud having these facilities, the room was very poorly designed. the shower curtain was set to the standard height as if a bathtub were installed and the floor actually sloped away from the wall less shower resulting in water one half inch deep in the entire bathroom. Had to use every single towel to try and get a dry spot to stand in. The shower rod should be placed lower in these rooms to enable the curtain to reach the floor. Furthermore, the management should try using these rooms to assure that it is actually usable!
February 7, 2013
Rated 5 out of 5 by Moe95 Westin Las Vegas
I loved the room cleaness and overall service. Staff was very professional and helpfull. They make you feel taking care of!! other note: The room needs detail updates.
July 21, 2014
Rated 4 out of 5 by BRYAN1989 room was not ready
I love this hotel and stay there very often for business my last stay I was very disappointed with the staff while checking in. I know I was early it was about 1130 am and I was told there were no rooms available at that time which was fine I was told I would receive a phone call when my room was ready. So I sat down in the lobby for about 45 min and noticed several people were checking in and receaving rooms at this point I went back up to the front desk and a room was available. I just hope my next stay they will treat platinum members a bit better other then that I love the hotel
March 5, 2013
Rated 4 out of 5 by hughvh Great Hotel, undisclosed resort fee
This hotel is what I would expect from a Westin. Great staff, clean room, conformable bed. Its a block from the strip and the Casino is small and not loud. My wife liked that. She doesn't care for the large strip casinos and a smokey lounge area.
My only complaint is was the undisclosed Resort Fee when booking. Other SPG resorts disclose their resort fees when booking on SPG.com or on the hotel's web site. My official notification was a small slip of paper hidden behind my room key. I'm no a stranger to resort fees, but I HATE the feeling of being nickel and dimed once I check-in.
December 10, 2012
Rated 4 out of 5 by KB228 Great Hotel One Block Off the Strip
I usually stay at this property while I am in Vegas. The smokefree rooms allow for relief from smokefilled Sin City. The casino is small but fun and the breakfast buffet is pretty good. The rooms are spacious and the beds are wicked comfortable. I'm not terribly impressed with the staff but I think it is something they are working on. Everyone is either super friendly or completely standoffish. There is no medium. They have a 24 hour Starbucks (currently being renovated) which I find very convenient. Again, this property is absolutely worth staying at in Las Vegas.
April 8, 2014
Rated 2 out of 5 by Mikec009 Outstanding!
I attended a convention in Las Vegas (Wednesday to Friday) and we stayed at a large hotel on the strip. I extended my stay for the weekend but moved to the Westin Las Vegas Hotel and experienced a drastic upgrade! Yes, the Westin is not as palatial and opulent as some of the other strip hotels, but it's perfect for the business traveler and being a block from the strip means you don't have to battle with constant crowds. What a relief! I most appreciated the wonderful customer service from every employee that Westin is known for. The food and service at the Suede restaurant was outstanding. Lastly, I really appreciated the complimentary room WIFI that actually functioned properly. Excellent stay - thank-you!
October 29, 2013
Rated 4 out of 5 by TonoBono Convenient Location & Good Service
This hotel was OK. I got a sense of a newish remodel on top of an older infrastructure. For example, the underwhelming and very small pool area seemed built for a 70s hotel. The rooms, even ours on an upper floor, seem well-used to overused. Plumbing was leaking in sink area, soaking the tissue box. Drawers in dresser got stuck. The old vending fridge, now just used as a fridge was weird with the key and the way it opened like a safe. Smoke from the casino seeped into the air conditioning. The Suede restaurant food was wonderful, but had zilch for atmosphere. If the casino wasn't there, you wouldn't think you were in Vegas.
On the other hand, beds were super comfy, staff was very accommodating and pleasant, Starbucks was good. Free water bottles and free, easy parking was much appreciated. The new design in the elevators was good. Elevators were fast. Easy walking access to the Strip. (The views of homeless, a liquor store, the side of the hotel across the street, and plenty of trash on the way were a bit sleazy though)
To sum up, taking good and bad into account: B to B-
July 15, 2014
Rated 5 out of 5 by Akay We love eating at Suede
The food is always good. The hotel is close to everything and you don't have to drive on Las Vegas Blvd to get to the hotel. Parking lot is convenient not like some hotels that you have to walk from your car forever and get lost in the lobby. It's not a big property but very convenient
July 10, 2014
Rated 4 out of 5 by Ramon01 Great Stay
As always, the hotel staff professionalism and friendliness are always outstanding. The hotel rooms were great, especially the suites. The food and service was great at the restaurant. The pool area was fun and refreshing. Big kudos to Robert and the valet team, Karina and Albert at the front desk, and Reece who helped us with all of our luggage.
The only recommendation I have is to soundproof or add extra noise insulation to the south side facing rooms. Lots of traffic noise and police/ambulance sirens on Flamingo at night kept me from sleeping well.
April 22, 2014
Rated 5 out of 5 by Lanny Excellent Customer Service
Every member of the staff that I met during my 5 day stay was friendly, courteous, and helpful. From check-in to check-out was a most pleasant experience. Special kudos to the guys who host the evening social hour – they are terrific.
October 22, 2012
Rated 4 out of 5 by WallyWorld Staff
We had a very late check in due to flight delays but the front staff was very accomodating and helpful.
July 14, 2014
Rated 2 out of 5 by TiredMama Worst hotel I've stayed at in awhile
Let's start from the beginning. Check in is at 4pm. We arrived late at 11pm and our room "wasn't ready". We had to wait for 30 minutes with two exhausted children. Not a great way to start our staycation. Then, our reservation states we had a "strip-view room" Don't be fooled, this hotel doesn't even face the strip. Then, we wondered why there were ear plugs on the night stand. We quickly found out - the busiest fire station is across the street coupled with all of the police sirens made for a loud night. Then, we set the a/c to 68, but it never got below 71 (the thermostat said 71, but it felt more like 78) The tub was slow to drain. The breakfast buffet was $50 for two people! The pool was tiny and we all noticed our swimming suits were stained GREEN after we left (this is the only pool I've ever seen a sign posted that states they are not responsible for discoloring of swimming suits). What a joke. I will say that the bed was very comfy, which would have been nice if it was cool enough in the room to sleep.
July 7, 2014
Rated 4 out of 5 by TeresaR79 Great place to stay just off the strip
I thought this Westin was in the perfect location for those that want to be close to the action but not quite IN the craziness of the strip. It's about a half block from Caesar's and the Bellagio, which are basically the dead center of the strip.
The hotel itself is VERY slightly below normal Westin standards, but that was countered by the Starbucks in the lobby, a great casino on the first floor, a spa, and the usual fantastic Westin service. The casino is small, but after wandering through countless overpacked ones on the strip, it was my favorite in Vegas.
May 16, 2012
Rated 3 out of 5 by Philly1112 Rolling craps in Las vegas
My wife and I were disappointed in our stay for the following reasons:
1) when I called ahead about property, told they did not have an outdoor hot tub- NOT TRUE . (2)Upon arrival, did not feel welcome as a SPG elite member, not even a basic welcome how was your flight. Did not mention daily mgr reception or offer a mini-bar key. Room location, next to elevator (3) Room safe inoperable- replaced immediately (4)Concierge gave list of restaurants, w/o offer of sample menus (5) told we had to pay for internet- NOT TRUE (5) WEBSITE SAID FREE BREAKFAST – NOT TRUE
November 16, 2012
Rated 3 out of 5 by LLB28 Not up to business trip standards
I stayed at the Westin this week on a business trip to Vegas as the hotel was on our approves hotel list. The lobby had a terrible smell that gave me a headache every time I walked through. Not enough outlets in my room to easily plug in all my electronics for charging. Minibar wasn't turned on and cold. No phone on the desk and the phone by the bed was old and the receiver button stuck so I had to use a fingernail every time I answered the phone or wanted to make a call. Not up to standards I expect on a business trip. Very expensive room service breakfast.
March 1, 2013
Rated 5 out of 5 by keto1957 Awesome hotel off Vegas Strip
Great location in Las Vegas.
March 5, 2014
Rated 1 out of 5 by abcd horrible service
The staff were rude and unhelpful. i plan on following this up with SPG.
March 13, 2013
Rated 5 out of 5 by hope2play Awesome Customer Service
I just completed a full weeks stay at The Westin Las Vegas. When I arrived I was pleasantly surprised with a knock at the door. A free bottle of wine and cheese plate was brought to my room being that I am a Platinum Starwood member.
Something this hotel does that also was a first for me was that they left coffee and water for me on the door every afternoon since I choose the Green choice option.
I had one in room dining experience and the food was fantastic.
The hotel is just minutes from the airport, five minute walk at most to the major casino's and even a Whole Foods Market only 3 miles away.
The only negative is that the hotel allows smoking in the casino and to get to their 24/7 Starbucks, you have to walk through the casino.
March 16, 2013
Rated 4 out of 5 by Antonio Westin Las Vegas is an inviting oasis off the Strip
Our stay in July was a very pleasant experience. Prior to our arrival, the Elite team reached out and provided the room type we requested (for travel with kids). Our room on the 17th had the comfy heavenly beds, complimentary WIFI, and an open fridge for drinks, snacks, etc. Breakfast in Suede was fantastic - a full buffet, bananas, fresh berries, waffles, choice of bagels, sausages (2) and bacon! Sanchez was our server and he was amazing! The outdoor pool was open 24 hours - a nice place to escape after the heat of the Strip! Transportation options are great - the public transit bus from the airport took 20 minutes. Management responded to our needs and - most importantly - asked for feedback after our stay. I recommend the Westin LV.
July 25, 2013
Rated 3 out of 5 by Visitor123 Not up to par with other Westin hotels
I stayed at this Westin for five days for work in June 2013. Unfortunately, it does not measure up to other Westins that I've stayed in. The staff were good but the room was completely devoid of the comforts that you expect - even a room safe!
It had no room safe (they had to come install one the night I arrived); the mini bar was totally empty (they later said they discontinued the program and the fridge should't even be there); and the room didn't even have a pen, pad of paper or an envelope.
The room was clean, the bed comfortable and the bathroom up to their usual standards; it's just the little things that they missed.
It is nice that the property is small, so there's no winding a half mile to get from the parking lot to my room.
June 7, 2013