Rated 5 out of 5 by milhouse A true oasis in Vegas
I stayed at the Westin Las Vegas in May of 2013. I was in Vegas for a week and was staying at one of the "Casino" hotels until the Memorial Day long weekend (at which point their price got ridiculously high and I opted to switch hotels). I had thought of staying at the Westin Las Vegas before but the general mixed reviews had turned me off of the idea. This time the price could not be beat and I decided to try it out. One of the best travel decisions I've ever made.
I don't know if it was the direct contrast between the other hotel and Westin - but the Westin Las Vegas is an oasis in LV. Reasonably sized hotel, friendly staff who remember your name, a nice little relaxing casino, and stardard high quality Westin rooms.
Also, a GREAT location. It was an eight minute walk to the corner of LVB and Flamingo. You can't get from a room in the Bellagio or MGM to the strip in eight minutes.
Anyone considering booking this place, just ignore bad reviews - some people complain about anything - and book it. You'll be glad you did.
June 16, 2013
Rated 2 out of 5 by ryan212 Zero SPG Recognition - wont let you change rooms
This hotel started off being a nice option from something off the strip and they did accommodate an early check in. There is evening snacks which is a nice and the food is wonderful- But the rest of our stay went downhill quickly. 1st the lobby has a horrible smell - all of us noticed. 2 no upgrade. They have tons of plat members. 3 And where I get irritated. The A/C was not working properly- ever. Tried to call downstairs but the phone stopped working. The lock on the door got stuck, the place is in dire need of an update. I wanted to move rooms but they were sold out and I was told no- really? Finally my 3rd or 4th maybe 6th visit they could only give me a room with one bed. That obviously doesn't work. And still no one offered to fix the phone. This Hotel is no category 5 ever. It's more like a 2 or 3 in terms of comparable Westins - the pool area is small for any hotel standards. Don't come here expecting a fabulous resort. - It's not. If u come here when it's not busy I assume its ok- my experience tells another story.
March 30, 2013
Rated 1 out of 5 by UnfulfilledSPGmember Nightmare hotel
The hotel staff was unhelpful during a nightmare trip. The hotel system went down and the service was unsatisfactory. I had arrived around 2:30pm and did not receive a room until midnight. If that is what you are looking for, then you will find the right place.
October 29, 2012
Rated 2 out of 5 by SeattleMel this should not be listed as category 5
I will start with the positive.
That location is off the strip.
The staff is generally friendly and helpful.
The hotel is overall ok.
The location is off the strip. They say it is only 1.5 blocks from the strip, but these are super long Vegas blocks. It is at least 15 minutes to get the strip. It can be a problem in full Vegas heat.
The property used to be something else and is re-badged into Westin. The worst Westin I have been in. Although it is acceptable overall, what is not acceptable is the Category 5 rating. This property should not be ranked higher than 3.
Thankfully the staff saved the day and the stay was a pleasant one. I don't think I will return.
August 21, 2013
Rated 2 out of 5 by Erin82394 Spotty Maid Service
When I checked into the hotel on Monday night, there were no bathroom amenities in the room - no soap, shampoo or conditioner. Thursday I left the room at 6 AM and returned after 9 PM and no maid service had come by.
May 28, 2012
Rated 4 out of 5 by seg1201 New Years Eve in Vegas
While I usually stay at the bigger casinos on the strip when I go in the fall or spring, I decided to stay at The Westin for New Years this year. Ended up being a good choice. It's conveniently located near the strip, so you can walk to most of the major casinos. For me, I liked having the ability to go back to a quiet location after being on the strip all day. I've had plenty of times where the bigger casinos were so loud at night that I couldn't sleep...that wasn't the case here. Another bonus is that unlike the strip hotels, The Westin doesn't charge for their fitness center. It's not big, but it works.
January 2, 2013
Rated 2 out of 5 by Ezyjackson Everyday problems
We had problems with reservations, we had problems with billing everyday for services we did not have or request. In addition the room carpet was filthy. Love the location and facilities. Most staff were very helpful except for one front desk person who wanted to charge us a full days SPG points for resort fees and taxes. Ludicrous! They still have not emailed my charges as they promised yesterday and have my bank money on hold. Won't be back to this facility, I will try Summerlin Aloft next time.
July 9, 2014
Rated 4 out of 5 by wigstheome Okay but not Great
Checked in on a Sunday evening; fast and efficient. No upgrade available (sometimes that is life). Room was definitely on the smaller side, and was relatively dark. Bathroom bordered on tiny. Furnishings were all in reasonably good condition, albeit showing some wear and tear. Sort of a pain having a casino in the lobby, although at least it is a lot smaller than true casinos.
May 30, 2014
Rated 1 out of 5 by Robert Very low quality construction
This building is the lowest quality, cheaply constructed, non-insulated and nosiest hotel I have ever stayed. Westin should be embarrassed about having its name on this property.
May 20, 2013
Rated 3 out of 5 by AwesomeEK mediocre stay and poor management
I've stayed here twice now. The first time I had a number of problems with my room from cleanliness to air conditioning. Reported to management and was told if I were to come again I should contact a specific manager and she woukd see that my next stay would be upgraded and much better. A number of calls later I never received a return call from this person and I was told that no upgrades were available. With over a months notice. Even more disappointing is the faxt that contacting the GM never got a reply either. I guess the management works well together.
July 3, 2014
Rated 4 out of 5 by librarybuff14 almost right
staff when needed was responsive & accommodating. the problem was needing the staff too often:
the message light kept blinking but i couldn't directly access my messages;
the connection to wi-fi needed work twice, one time resulting in speaking to a very rude & impatient remote IT person (the local couldn't fix it)
the biggest issue: trying to be "green" actually translated into your room NOT BEING CLEANED AT ALL! the Westin note said it would only result in not changing sheets & towels. This is misleading, and the $5 coupon was meaningless and useless as it could only be redeemed in the restaurant
June 26, 2014
Rated 2 out of 5 by Sosfinch Heavy, unpleasant air deodorizer in the lobby and hallways
For a non smoking hotel, the odor of the heavy "air freshener" is just not necessary, restaurant overpriced for the quality served, and service less than desirable
April 19, 2013
Rated 1 out of 5 by Zohy9997 Very Poor Condition
The hotel has deteriorated to the point it should be closed and revamped. It is an embarassment for you and was for me given our stay was a vacation weekend.
September 13, 2012
Rated 1 out of 5 by RickW Westins are great, but not this one!
I recently spent 3 nights at the Westin Casuarina, and I'm taking the time to write a review to warn fellow travelers not to expect much. After proceeding from the cigarette-smokey lobby to the room, I noticed a loud rumbling sound. It was a huge piece of air conditioning equipment just a few feet away from my window on the 4th floor room. I asked to change rooms, and was taken down the hall to a room that was quieter. In the new room, the heat did not work, and required a service person to open the heater with a screw driver to turn a valve. He explained that that automatic valves were inoperative in many of the units and needed to be replaced. I tried to log on to the internet, but could not log in. After spending time with the telephone service guy to no avail, I was instructed to have the front desk do a "reset." I was not expected a science project for something that should be simple. The lady at the desk was helpful, but explained that it was a common problem. (So why, then, was it not fixed?). Also, the tub drain was clogged. Not what I have come to expect from Westin, which usually provides fantastic hotel rooms elsewhere.
February 29, 2012
Rated 5 out of 5 by BillFran74 Government employee
My stay @ The Westin Las Vegas was very pleasurable. The staff was extremely courteous and attentive. House keeping was excellent as I returned to a very clean room every day. Thank you to management for offering a government rate as we were attending a work related conference and it was refreshing to have accommodations with high standards offered @ the government rate. Also, much appreciated your hotel was smoke free. The meals (3) at Suede Restaurant were very good. As a Starwood member I appreciate the well managed Westin Las Vegas and will return to The Westin next time I visit Las Vegas.
June 27, 2014
Rated 5 out of 5 by sb50 Best hotel in Vegas
There's Enough Vegas here, but its quiet, comfortable and easy to navigate
June 8, 2014
Rated 1 out of 5 by StephanieH Not worth the stay
-The gentlemen working the taxi valet is super nice and prompt.
-The waiter working breakfast at Suede on 12/9 was *really* great - LV service at its finest.
-There's a 24 hour Starbucks.
-It took two days to get the room to reach 70 degrees (during winter), with the fan on ON the whole time.
-Resolving my green rewards for skipping on housekeeping a day was a mess with the front desk; over 15 mins to sort it out.
-NO one working the SPG Gold/Platinum desk at all during my entire stay.
-Worst service ever at Suede on 12/12 for breakfast. They did seat me. No greeting from the waiter. Got my food and sat. Waitstaff chatted off on the side. Got up and poured my own orange juice. Still no greeting. Nearly done with my breakfast, I'm offered a coffee/OJ. I told him I poured it myself. I finish my breakfast. Waiter is nowhere to be found. I walk out and leave.
-The casino section is right next to the Suede Restaurant, so you'll hear the bells and whistles loudly while you eat still.
-Room ventilation is inadequate to remove the smoke from the building - my room still smelled of it.
-Walking into a smoke-filled casino is far from my ideal of a heavenly stay at a Westin.
December 13, 2013
Rated 2 out of 5 by kangol73 After 3 stays and horrible service never again.
Let me just say I give places a chance. I have stayed here 3 times but will never stay here again. The first time was actually ok with the exception of not having a ihome dock as listed in the comfirmation page. The second time the same thing no ihome dock, I was then first on a list to recieve one if someone would get up and physically go find one. I checked in early on a Thurs for 4 nights so it should'nt have been hard to find one. Needless to say I never recieved one and I had annother reservation the following week for 2 rooms, I requested to have the rooms connected and havea ihome dock there.
Oh but wait, My last visit was the worst. Again no ihome docking station and the mini bar did not work..... at all. I was told not only from maintenence but also staff that that is how cold the mini bar gets. Wow because it didn't work at all and had the unworking fridge smell. I had to persistently insist and complain to be moved to another room with a working mini bar and a room with I home dock. If you are going to advertise something, provide it. Finally I was moved. Didnt get to be next to my friends but at least the mini bar was working and there was a I home dock, finally. 3 reservations too many!
June 21, 2012
Rated 1 out of 5 by DownWithSPG Awful Management
The hotel itself is fine. Clean, big rooms, decent room service, convenient location. However, the staff and particularly management are not up to Starwood standards.
I'm platinum SPG so I stay at a lot of Starwood properties. Their billing system was down so they weren't able to print or e-mail me a folio (bill) at check out, but the front desk assured me it would be e-mailed in a couple hours. However, my credit card had already been charged for the room....
6 hours later, no folio. So I call the hotel. The manager Samantha's response was "sorry, nothing we can do." When I asked if it were possible to come up with an alternative such as a manual or handwritten receipt, Samantha the hotel manager said no. Now, I wasn't trying to get anything for free, I just wanted a receipt for the charges at the Westin so I could submit an expense report the next day.
Thus began a 24-hour ordeal of multiple calls to Starwood and customer service, which eventually culminated in receiving a handwritten receipt from Samantha, the manager. This was exactly what I'd originally asked for.
It is now 5 days later and I still have yet to receive a formal folio from this hotel.
I will never stay at the Westin Las Vegas again.
October 30, 2012
Rated 2 out of 5 by JSeng Disapointed Platinum Member
I practically lived in a Westin for 6 months and therefore expected wonderful customer service like I have received in the past. I was sorely disappointed. We arrived early (noon) and was told the room wasn't ready. They gave us water and we sat at the bar. 2 hours later I checked the front desk to see on the status of the room and was asked to get my ID, which I was a little annoyed since I was only checking on status. When he did check, he excused himself to the backroom for 10 minutes and when he returned told me that he couldn't reach housekeeping. He said he would call me when the room was ready. I was not reached until after 4pm and then was told the TV wasn't working and that someone would be there to look at it. Great, so after waiting for over 4 hours, I have to wait for someone to fix something in the room. Later that day I asked for a late check out (1pm) and was told that I could get a late check out if I changed rooms because they needed the suites for Platinum members. Maybe I'm missing something but I couldn't check in until after 4pm, so how is it that I can't get a later check out? does it really take 5 hours to clean a room? I was very disappointed with my stay and was happy to be moving to stay at another hotel.
June 4, 2012
Rated 4 out of 5 by TonoBono Convenient Location & Good Service
This hotel was OK. I got a sense of a newish remodel on top of an older infrastructure. For example, the underwhelming and very small pool area seemed built for a 70s hotel. The rooms, even ours on an upper floor, seem well-used to overused. Plumbing was leaking in sink area, soaking the tissue box. Drawers in dresser got stuck. The old vending fridge, now just used as a fridge was weird with the key and the way it opened like a safe. Smoke from the casino seeped into the air conditioning. The Suede restaurant food was wonderful, but had zilch for atmosphere. If the casino wasn't there, you wouldn't think you were in Vegas.
On the other hand, beds were super comfy, staff was very accommodating and pleasant, Starbucks was good. Free water bottles and free, easy parking was much appreciated. The new design in the elevators was good. Elevators were fast. Easy walking access to the Strip. (The views of homeless, a liquor store, the side of the hotel across the street, and plenty of trash on the way were a bit sleazy though)
To sum up, taking good and bad into account: B to B-
July 15, 2014
Rated 4 out of 5 by Leis Great hotel
The room was great, my husband was thrilled with the HD TV in the room. However, I asked at check in if there was a hot tub and was told no. I was incredibly disappointed when I looked out my window just prior to check out to see a HOT TUB below me. I would expect Westin staff to have better knowledge of the facility. The same person checked me out. I mentioned the bad info and she said she had asked someone AFTER I asked and discovered they did have a hot tub. Nice if she would have asked before she gave me bad info. An insincere sorry didn't really make me feel better about missing the hot tub.
April 2, 2013
Rated 2 out of 5 by SPGLoyalfamily1 AIr Conditioning not working , Pool Heater not working
The hotel staff was polite and professional. The lobby staff was satisfactory. We became unsatisfied once we arrived to our room. The room was 78 degrees when we arrived. We lowered the air to 67 and went to bed. We woke up all night, the air temp never got below 76. I spoke to the front desk in the morning and they up a repair man. He was also very pleasant and polite. However, the problem was not fixed. I went to the front desk again the next morning and they tried yet again to fix the problem. Bottom line, we stayed in a hot, uncomfortable room for the three days. Prior to our stay, I confirmed twice that the pool was heated. The pool was not heated. The water temperature was 60 at best. It did not even heat up during the day. When we spoke to the pool staff there, they said the heater had been broken for several weeks. When you have young teenagers, that cannot go in the casino to gamble, you need to have a comfortable room and pool to relax by. I complained at check out again and they said they would give us a 2,000 points. The hotel was 16,000 points a night for the night we used points for and $220 for the other night. How does 2,000 points make up for a sweltering hot room and ice cold pool. The weather outside was about 70. So it was more comfortable outside than in our room.
November 11, 2013
Rated 5 out of 5 by Frazzeled Wonderful Staff and Service!
This is was our 2nd time staying at The Westin Las Vegas Hotel, Casino & Spa. Our first time was in November of 2011. They have made many upgrades since taking over this property, and we certainly noticed them.
For this visit, we were celebrating a milestone birthday.
In the Past 18 months we have stayed 4 times at Westin Las Vegas Properties, and have always been impressed by the facilities and staff. However this is the first time we have ever been called before our visit to see if we had any requests to make it special. Heidi was wonderful. We had hoped to upgrade to a suite using some of our earned suite nights, but there were none available when reservations were made. When Heidi called, we asked since there we no suites available, if it would be possible to get a high floor at check-in. We were told there would be no problem. My were we surprised when we checked in, not only were we on the 17th floor, a suite had been found, and held for us. It made this an extra special weekend.
The gentleman (I am sorry I forgot to note your name), that checked us in on the 13th, and out again on the 16th was also very professional and went out of his way to service us.
Both Heidi and this gentleman knew we were celebrating a milestone birthday, and a wonderful cake and wine were sent to our room. It is small details like this that make Westin's our first choice of SPG hotels.
June 17, 2013
Rated 4 out of 5 by hangingchad Decent location, great staff
Stayed at this hotel to celebrate my friend's 30th birthday. The manager upgraded us to a suite after the first night and sent up a plate of food and a few beers with a personal note (very nice of him). Overall, the hotel was decent - Las Vegas has never been a place to stay loyal to big chain hotels. However, this Westin provides a decent option if you are wanting to rack up SPG nights / points and still stay at a nice hotel. Small casino inside the hotel was adequate. Service was excellent. I would stay here again although it's not quite on par with many of the other hotels in Vegas.
November 21, 2012
Rated 4 out of 5 by KeithH Its Westin
In the scheme of SPG properties I would say this property rates right where it should. Its a Westin that is doing everything right. The facility is off the strip but within a short walk. The price beats Strip casinos . Room is a little small for Vegas, but very nice. The Casinio in the hotel is pleasant and clean with mainly hotel guests. It attracts a sensible "Westin-kind" of crowd. Additionally $5 Blackjack on a Saturday night is a nice find if you like to gamble but are running low on funds!
Its not glamorous or the Luxury Collection, it is just very nice.. Very dependably Westin
September 15, 2012
Rated 5 out of 5 by Calgary99 Westin is great place - ignore negative comments
we stayed there with my mother in law who is 88. My kids wanted us to stay in the big name strip hotels. I am glad we stayed at the Westin. Being a smaller hotel was great in getting quick access to parkade as we drove to the major hotels and shows (parking is free at the other hotels but we used valet parking for $5) which is a lot easier than walking all over. The staff are very good. The buffet breakfast was great. Overall very good value. The Westin beds are always great and can be counted on for a good sleep. One teeny item is they need to shampoo the hallway carpets more often.
April 1, 2012
Rated 4 out of 5 by WallyWorld Staff
We had a very late check in due to flight delays but the front staff was very accomodating and helpful.
July 14, 2014
Rated 4 out of 5 Dramatic Improvement in Staff
Approximately one year ago I stayed here and it was a complete and total disaster. However, after talking with the GM, I promised to give the property another chance, and I am very glad that I did. I had booked two rooms for four nights last week.
Matt, at the Gold, Platinum, VIP desk, went above and beyond to make sure the stay was perfect and without any glitches. From an upgraded room and breakfast vouchers he set a great tone at check in. Throughout the stay, Matt checked daily to make sure the stay was going well.
I encountered a dental issue while staying here last week and David the concierge made sure to get me in with a fantastic dentist on a Friday morning, very near the hotel. She was awesome!
I cannot say enough good things about Matt and David, they both went above and beyond! I also observed both of them doing the same with other guest too, so I know it wasn’t just because of my bad experience last time.
While I didn’t see the GM, Amanda did send me an email during the stay to make sure everything was okay.
I rated the hotel a 4 star, based on some property conditions, but the staff is clearly a 5+ star!
The location of this property in my opinion is the best in the city. It is ½ Vegas block off the strip. So you are close to the craziness by walking a short distance either through Bally’s (side door) or the Flamingo (back door). It is a smaller quite casino.
The breakfast buffet is mediocre, you can do much better on the strip, but it does have fresh fruit which is nice, and the staff was out of this world friendly and helpful.
The rooms on the 17th floor have heavy metal doors with commercial grade closers on them. So they slam shut hard and loud. It is very distracting when other guests don’t take the time to close them manually and slowly. I had to call the Service Desk three times on my stay as the people across the hall left the door open to slam when their 6 pre-teens ran in and out all evening. While that is not the hotels fault, and security came each time within a couple of minutes, the industrial doors are not a good fit.
The T.V’s above channel 20 pixilate so it was very frustrating trying to watch programs.
Even thought I had chosen the green choice the maid put a piece of chocolate in my room on the counter each night! Very nice touch. Also, they hung a bag with water and coffee on the door each morning.
The HVAC system worked much better than it did on my last trip. The property has obviously fixed this issue since my last stay.
If you don’t mind some of the property’s current defects, this is a great place to stay while in Vegas, the staff are awesome!
January 21, 2014
Rated 5 out of 5 by MustangGuy Great Stay for CES show
Overall a great stay. Staff was great & helpful(especially valet parking as they took very good care of my car). Food @ Suede was excellent (the late dinner on Wed night was the best of all my dinners on the trip). Beds were super comfortable. Bathroom sink needs some repair (loose handle and stopper that wasn't working right (wasted water) which was my only complaint. Near the Strip but not directly on it so overall it was quiet at night. As a non-smoker the facility has great ventilation (even in the casino where smoking is allowed); I didn't notice any smell of smoke.
January 13, 2014