Rated 5 out of 5 by cting The hotel's customer service is superb!
It was my first time staying at the Westin, and I was so pleased with their superb customer service! I lost my wallet, so I could only show a picture of my photo and government IDs upon check-in. The manager was so understanding, told us to add my husband, and accepted the pics of my IDs as additional documents. We also got a Chihuahua, and there is a pet relief area on the hotel property. The hotel also has one of the cheapest pet fees in Vegas, but the 350-sq room is just as comfort as the other hotels who charge over $100 or more for pets. The casino is not big, but has everything you need, and it is never crowded like other popular hotels (We were there for the Fourth of July weekend)! All of my special requests were accommodated (e.g., late check out, two rooms close to each other), which hardly happened, so I highly recommend this hotel and will consider staying there again when I return to Vegas!!
July 7, 2014
Rated 2 out of 5 by Ezyjackson Everyday problems
We had problems with reservations, we had problems with billing everyday for services we did not have or request. In addition the room carpet was filthy. Love the location and facilities. Most staff were very helpful except for one front desk person who wanted to charge us a full days SPG points for resort fees and taxes. Ludicrous! They still have not emailed my charges as they promised yesterday and have my bank money on hold. Won't be back to this facility, I will try Summerlin Aloft next time.
July 9, 2014
Rated 4 out of 5 by Elger Good location/Nice hotel but the smoking allowed in lobby--Yuck!
I stayed at the Westin Las Vegas for a conference and was basically pretty satisfied. I had a very nice, comfortable room. The location about a block from the Strip and across the street from Bally's was very convenient. I was, however, surprised by the extra daily "resort" fee tacked onto my bill. It did bring some nice features such as Wi-Fi, unlimited local and US long distance calls, and use of the sauna and steam room in the spa. I wish, however, someone had made it clear to me at registration that these amenities were included in the resort fee, especially the unlimited calling in all 50 states or that the fee was a mandatory part of our conference rate and was more than what showed when the reservation was made. I would have taken greater advantage of this feature had I realized this at the start of my stay,, so I felt I really didn't derive as much as I could have from the extra daily fee. The very worst thing about the hotel is that smoking is allowed in the lobby with its casino. This is very unhealthy as well as downright unpleasant!
June 30, 2014
Rated 3 out of 5 by AwesomeEK mediocre stay and poor management
I've stayed here twice now. The first time I had a number of problems with my room from cleanliness to air conditioning. Reported to management and was told if I were to come again I should contact a specific manager and she woukd see that my next stay would be upgraded and much better. A number of calls later I never received a return call from this person and I was told that no upgrades were available. With over a months notice. Even more disappointing is the faxt that contacting the GM never got a reply either. I guess the management works well together.
July 3, 2014
Rated 2 out of 5 by TiredMama Worst hotel I've stayed at in awhile
Let's start from the beginning. Check in is at 4pm. We arrived late at 11pm and our room "wasn't ready". We had to wait for 30 minutes with two exhausted children. Not a great way to start our staycation. Then, our reservation states we had a "strip-view room" Don't be fooled, this hotel doesn't even face the strip. Then, we wondered why there were ear plugs on the night stand. We quickly found out - the busiest fire station is across the street coupled with all of the police sirens made for a loud night. Then, we set the a/c to 68, but it never got below 71 (the thermostat said 71, but it felt more like 78) The tub was slow to drain. The breakfast buffet was $50 for two people! The pool was tiny and we all noticed our swimming suits were stained GREEN after we left (this is the only pool I've ever seen a sign posted that states they are not responsible for discoloring of swimming suits). What a joke. I will say that the bed was very comfy, which would have been nice if it was cool enough in the room to sleep.
July 7, 2014
Rated 1 out of 5 by LandedSPG An embarrassment to the Westin brand.
I've been to lots of Westin Hotels around the world. This is the absolute worst when it comes to everything about it. Really.
Don't stay here. First off, it's a rip off compared to the tons of options you have on the strip. Also, it's a category 5 hotel for some reason! An absolute joke if you ask me, and it's not even on the Strip, it's a good 5 minute walk away and it's below average on everything they offer. I would never use points on this hotel, Ever.
The Casino in the hotel pales in comparison to the other major hotels. You don't even feel like your in Vegas and you wouldn't even want to be there unless you had to for some reason!
As a Plat I didn't get upgraded, no breakfast or happy hour,...actually there was happy hour, a table on the second floor hallway was set up with ONLY chips and salsa you could get a beer or red wine ONLY for an expected $2 tip from an uninterested server who was angry and surly all at once! What a joke!
Don't stay here, it's really not a Westin beyond the name. The room was not renovated since they made the building into a Westin from whatever it was before and the staff although occasionally smiling, made you feel like you were at a motel instead of a SPG boasted hotel.
I was here for one night and will NEVER be back! There are too many issues with this hotel for it to ever be fixed, no matter what they try to do and say.
This should be a category 2 or 3 at best and have prices that reflect it. Unfortunately as it stands, it's your only real SPG option in Vegas if you want to be close enough to the strip but I would just bite the bullet and stay elsewhere while in Sin City.
In this case, whatever happens in the Westin Casuarina Las Vegas needs to be shared with the world, because it's nothing special and nothing but disappointment will happen here. Stay away!
December 5, 2011
Rated 5 out of 5 by sweets Perfect
Hotel is perfectly located very friendly staff
July 7, 2014
Rated 3 out of 5 by hatesmoke1 Smoke permeating first floor horrible
I had to laugh at the signs posted about the hotel being a nonsmoking facility, when the casino smoke was a cloud on the first floor. The bed smelled of sweat even though the linens were clean, the remote to the tv was broken and cups were not replenished for the coffee until I asked for them. Carpet was dirty in the room. The restaurant people were very pleasant. And the servers for our conference, which was catered by an outside caterer, took the flack graciously for the caterer's terrible performance.
The meeting rooms were fine and the water provided was appreciated, in the sleeping as well as meeting rooms.
June 26, 2014