Rated 1 out of 5 by anonymous380 SPG members--stay FAR, FAR away!!
This place is a joke. First of all, the room was dingy and the swimming pool/deck area was horrible. The pool area was so small. If you are going to relax at all, you will be really disappointed when comparing to all other hotels on the strip in Vegas. It's off the strip, but not too far, so I guess that isn't a huge issue if you don't mind being off the strip.
Now, for SPG members--do NOT waste your time here. Starting in 2014, there are now other properties that give you starpoints for your stay. I wish I had known that. I stayed in March and it is now mid-June and I finally have my points for my stay. I called and emailed at least 10 times. People would say they would call me back and they never would. I spent $250 in their spa in order to get a special of 2,000 points for every $100 you spend—but it was the biggest hassle to even get the points applied! If I didn’t stay on top of it, I never would have got them. I called last week three times because I was finally fed up. The woman told me she would call me right back (again!!), and she never did. I logged on to my account and finally noticed the points were there—where was my phone call telling me the outcome?! These people have incredibly poor customer service and need to up their game if they are going to have SPG members stay there. I will never stay there again. I'm so disgusted by the amount of times I had to reach out to them.
June 16, 2014
Rated 2 out of 5 by Mikec009 Outstanding!
I attended a convention in Las Vegas (Wednesday to Friday) and we stayed at a large hotel on the strip. I extended my stay for the weekend but moved to the Westin Las Vegas Hotel and experienced a drastic upgrade! Yes, the Westin is not as palatial and opulent as some of the other strip hotels, but it's perfect for the business traveler and being a block from the strip means you don't have to battle with constant crowds. What a relief! I most appreciated the wonderful customer service from every employee that Westin is known for. The food and service at the Suede restaurant was outstanding. Lastly, I really appreciated the complimentary room WIFI that actually functioned properly. Excellent stay - thank-you!
October 29, 2013
Rated 1 out of 5 by JohnM60 This Westin should be avoided
The facilities and staff at this Westin are the worst I have ever encountered at a Starwood property.
The air conditioning is inadequate in the public areas (casino) and guest rooms.
Additionally, the staff makes no efforts to resolve guest concerns and often provides incorrect information (i.e. how to arrange for a car).
I would avoid this property.
May 30, 2014
Rated 4 out of 5 by rb445 Comfortable room but disappointed in extra charges
The room was spacious and very comfortable. I was disappointed in the added fees for business services like internet use that many hotels provide for free. The hotel touts its business center where visitors can print, make copies, etc. I went down to print my flight borading pass and was told it was $1.50 to print one page and $0.50 per minute to use the computer. I was so irritated I just printed the pass at the airport.
May 22, 2014
Rated 5 out of 5 by Lanny Excellent Customer Service
Every member of the staff that I met during my 5 day stay was friendly, courteous, and helpful. From check-in to check-out was a most pleasant experience. Special kudos to the guys who host the evening social hour – they are terrific.
October 22, 2012
Rated 5 out of 5 by keto1957 Awesome hotel off Vegas Strip
Great location in Las Vegas.
March 5, 2014
Rated 5 out of 5 by 77debby This hotel has excellent employees
Jeff hoekstra is one of the managers his is always visible and offering to be of assistance. Corella is at the check in desk always welcomes you with a warm and friendly smile she is so efficient. Jackson is a bar back and gives the extra effort to assist customers, he always remembers your name and gives excellent customer service.
May 26, 2014
Rated 4 out of 5 by TeresaR79 Great place to stay just off the strip
I thought this Westin was in the perfect location for those that want to be close to the action but not quite IN the craziness of the strip. It's about a half block from Caesar's and the Bellagio, which are basically the dead center of the strip.
The hotel itself is VERY slightly below normal Westin standards, but that was countered by the Starbucks in the lobby, a great casino on the first floor, a spa, and the usual fantastic Westin service. The casino is small, but after wandering through countless overpacked ones on the strip, it was my favorite in Vegas.
May 16, 2012
Rated 4 out of 5 by soccerdad01 Busy place
We stayed there on a Friday, wanting to stay until Sunday. They said there were no rooms available for Saturday night, but would let me know if one came available. Saturday morning went to the front desk, asked if I had a room and they said no. They offered a list of other hotels in the area, but I declined. Went back up to my room to get my bags. Sent my wife back down to confirm checkout time and they said "What are you talking about? You are booked through Sunday" Obviously one person not knowing what the other person was doing.
March 24, 2014
Rated 3 out of 5 by LLB28 Not up to business trip standards
I stayed at the Westin this week on a business trip to Vegas as the hotel was on our approves hotel list. The lobby had a terrible smell that gave me a headache every time I walked through. Not enough outlets in my room to easily plug in all my electronics for charging. Minibar wasn't turned on and cold. No phone on the desk and the phone by the bed was old and the receiver button stuck so I had to use a fingernail every time I answered the phone or wanted to make a call. Not up to standards I expect on a business trip. Very expensive room service breakfast.
March 1, 2013
Rated 3 out of 5 by Philly1112 Rolling craps in Las vegas
My wife and I were disappointed in our stay for the following reasons:
1) when I called ahead about property, told they did not have an outdoor hot tub- NOT TRUE . (2)Upon arrival, did not feel welcome as a SPG elite member, not even a basic welcome how was your flight. Did not mention daily mgr reception or offer a mini-bar key. Room location, next to elevator (3) Room safe inoperable- replaced immediately (4)Concierge gave list of restaurants, w/o offer of sample menus (5) told we had to pay for internet- NOT TRUE (5) WEBSITE SAID FREE BREAKFAST – NOT TRUE
November 16, 2012
Rated 4 out of 5 by JCTW This is good hotel to stay
This is good hotel to stay when you visit Vegas
June 7, 2014
Rated 4 out of 5 by Bkbroome Nice location just off the Strip
I like this hotel for business in Vegas. It's close to everything but the casino is small and it's a step away from the craziness from the Strip.
Albert at the SPG preferred check in desk was very friendly and helpful. There was an error with my reservation and he was very courteous and took care of it for me. I appreciated his help.
May 24, 2014
Rated 1 out of 5 by abcd horrible service
The staff were rude and unhelpful. i plan on following this up with SPG.
March 13, 2013
Rated 5 out of 5 by hope2play Awesome Customer Service
I just completed a full weeks stay at The Westin Las Vegas. When I arrived I was pleasantly surprised with a knock at the door. A free bottle of wine and cheese plate was brought to my room being that I am a Platinum Starwood member.
Something this hotel does that also was a first for me was that they left coffee and water for me on the door every afternoon since I choose the Green choice option.
I had one in room dining experience and the food was fantastic.
The hotel is just minutes from the airport, five minute walk at most to the major casino's and even a Whole Foods Market only 3 miles away.
The only negative is that the hotel allows smoking in the casino and to get to their 24/7 Starbucks, you have to walk through the casino.
March 16, 2013
Rated 4 out of 5 by Antonio Westin Las Vegas is an inviting oasis off the Strip
Our stay in July was a very pleasant experience. Prior to our arrival, the Elite team reached out and provided the room type we requested (for travel with kids). Our room on the 17th had the comfy heavenly beds, complimentary WIFI, and an open fridge for drinks, snacks, etc. Breakfast in Suede was fantastic - a full buffet, bananas, fresh berries, waffles, choice of bagels, sausages (2) and bacon! Sanchez was our server and he was amazing! The outdoor pool was open 24 hours - a nice place to escape after the heat of the Strip! Transportation options are great - the public transit bus from the airport took 20 minutes. Management responded to our needs and - most importantly - asked for feedback after our stay. I recommend the Westin LV.
July 25, 2013
Rated 5 out of 5 by Choosie1 Perfect
Everything you need in a great location with a courteous and friendly staff.
June 3, 2014
Rated 3 out of 5 by Visitor123 Not up to par with other Westin hotels
I stayed at this Westin for five days for work in June 2013. Unfortunately, it does not measure up to other Westins that I've stayed in. The staff were good but the room was completely devoid of the comforts that you expect - even a room safe!
It had no room safe (they had to come install one the night I arrived); the mini bar was totally empty (they later said they discontinued the program and the fridge should't even be there); and the room didn't even have a pen, pad of paper or an envelope.
The room was clean, the bed comfortable and the bathroom up to their usual standards; it's just the little things that they missed.
It is nice that the property is small, so there's no winding a half mile to get from the parking lot to my room.
June 7, 2013
Rated 4 out of 5 by ChrisKay Good location
The hotel has a great location close to the Strip. I frankly only stay there for the SPG points as there are so many better hotels around the Strip. SPG recognition was alright, but I got the same usual room with Platinum as I got with Gold a year earlier. Was a little disappointing. The breakfast was an even bigger disappointment and should be worked on.
May 18, 2014
Rated 5 out of 5 by MrWilliams Another GREAT Westin Property!
Outstanding Service at this Westin! Mike at Platinum Check-in was Fantastic! Helpful, courteous and kind! Alecia in the Spa helped me get workout gear, as my luggage had been lost. She was such a warm and welcome relief! This Team is incredible! When you want a peaceful, relaxing and enjoyable stay in Las Vegas, I'd recommend the Westin over evry other property. Lobby was clean, and not smoke filled. Bellmen and Door staff a pleasure to work with. Room Service was FAST. Breakfst fantastic! I LIKE this hotel!! When in Vegas, give this hotel a try!
August 18, 2013
Rated 5 out of 5 by cristoforo86 Fantastic Stay!
Stayed here towards the end of April.
Check-In was efficient, friendly and welcoming.
The room was clean, well aired and the bathroom had a good amount of amenities.
TV was massive, and good selection of TV channels.
Breakfast was nice, but dinner was better.
Leisure facilities were relaxing and spa was amazing!
The hotel is ideally located next to the strip, and the new Linq area with new restaurants and shops.
May 8, 2014
Rated 5 out of 5 by doopie33 Awesome Staff! Excellent Customer Service
I am SPG Gold. Arrived here for a 3 day weekend stay. Booked 2 rooms. Rooms were on the same floor. Upon check-in they offered 4 PM check out. We took the offer. My group is the type that rarely order room service but because of its semi reasonable prices and great food we ordered it every night. Meatball and spaghetti. Yum! But the amazing customer service came when I already check out of the hotel and remembered I something in the safe. Contacted the hotel immediately and they blocked the room unusable. Next day security offered to assist me in retrieving my items so I did not have to fly back. They got my items and mailed it back to me. No charge. Staff kept me calm through the entire process and was extremely personalble and professional.
June 13, 2013
Rated 4 out of 5 by Vegasgals $19.95 extra for what?
We checked in at 5:00, not terribly late. We were charged a hotel tax that was for pool, Which was closed, hot tub, which was closed, steam and sauna room was never mentioned that it was located in the spa even after speaking with women at spa desk, then closed when we did find out it was in the spa, which is not stated anywhere. Difficulty trying to print out boarding documents since business center was closed, however 3rd person we spoke with showed us the printer. Maybe the tax should be determined if the facilities are actually available
February 19, 2013
Rated 5 out of 5 by Sidang A great off-strip hotel
We've stayed here a few times and had a great experience every time. We were given a Platinum upgrade to a suite 2 of 3 visits. The rooms are always clean, and the staff is always friendly and professional. Close enough to the strip to walk, but far enough away to enjoy a quiet relaxed evening (seriously, who does that in Las Vegas?). Highly recommended hotel.
May 15, 2014
Rated 2 out of 5 by Ros3 SPG hotel's always met my expectations…except this one!
1. Reservation at the SPG counter for Saturday the 3rd never placed through registration… lost my afternoon relaxing by the pool to be on the phone with SPG and the hotel, until finally resolved.
2. Air condition did not work Friday 2 and Saturday 3…! could not sleep AT ALL!
Air conditioning NEVER FIX during my entire stay.
3. Lost my $400 Gucci sun glasses, waited 45 minutes for Security to show up… never did and I left.
May 4, 2014
Rated 4 out of 5 by Naren11 Excellent Hotel
I stayed at this location for a weekend and i was impressed by most of the amenities provided to me during my stay.
The buffet breakfast was awesome, rooms were clean and front desk was awesome in helping me out with additional needs. There is a 24 hour Starbucks in this hotel which is excellent. Pool is decent.
Drawback is the casino downstairs which is next to the restaurant, and you can smell smoke while eating your breakfast, but the rest of the hotel is smoke free.
I would recommend this hotel for people who prefer smoke free rooms.
September 17, 2013
Rated 1 out of 5 by Chochi Not sure if you should call this hotel a Westin
Wow, I was going to leave this alone until you decided to send me this survey. Where do I start? I guess with positive: 1) front desk staff, especially Joesph was great 2) breakfast was good. Unfortunately that is it for positive it goes downhill from here. This hotel should not be called the Westin. This is why 1) the hotel room safe did not work 2) staff sent up to fix, but did not fix and said he had to replace and would do it right away. That was not the case nor was I informed it was fixed. 3) the bathroom was in poor shape; who did the caulking in here, staff's 10 year old. 4) the door would not shut so each time I had slam orvreally push to open the door 5) I was given a late checkout, so I was working and undressed the house keeping lady came in my room; even with do not disturb sign on the front door. I know I could have locked the door but you figure someone would knock and then pay attention to the sign on the door knob. When I talked to the front desk the said the housekeeper should have known because I was on the late checkout list.
As side comment we own what is called an association managent company for trade and professional associations we have meeting planner staff and we also manage The Professional Convention Management Association - capital chapter (PCMA) that make up about 60% of the national membership. I came to this location because I was meeting with our new client that is based out Las Vegas and also because another association management company recommend you.
July 26, 2012
Rated 5 out of 5 by Sean1234 This review is for Westin Lake Las Vegas
The service was great, I live in Vegas and go to this resort spa as much as I can, it's paradise just outside of Vegas and worth the 10 min drive.
One employee - Patrick Galbraith went beyond the call of duty and helped out my family and I during a recent stay. It's employees like him that will keep me coming back.
May 17, 2014
Rated 4 out of 5 by Bella07 Relaxed and Convenient
My wife and I had an outstanding vacation in Vegas using the Westin as our base. Our room was clean and comfortable, and the staff were outstanding. Lots has been written about the location, and we found it perfect. A block and a half walk to the strip meant we had easy access to the life of Vegas, but without the commotion, crowds and noise of the strip hotels. This not an over the top theme casino hotel, so if that is what you are looking for it might not meet expectations, but for a relaxed, clean home base in Vegas ... excellent
May 2, 2012
Rated 2 out of 5 by Bananagirl Not Usual Westin Quality
Staff need to be more responsive to guests. Greeting at entry drive, answering the phone with quality not speed, following up with guest requests. It didn't feel like the Westin quality I am accustomed to. Room was great, staff at pool, restaurant, bar and luggage check were great. First time I have complained about a Westin. Hope things get better.
May 11, 2014