Rated 5 out of 5 by deaconbluez G2E
I stayed at the Westin for G2E. The check in went very smooth and was the guest of the day! She offered water while we completed the check in process and explained the hotel, amenities including happy hour. There was no mention of the casino or the rewards program in the casino and if it was associated with Westin. Since I was travelling for a gaming convention I thought that was an opportunity. All other aspects of the stay, exceeded expectations. Wifi was easy to sign up to use, the green option for the green service fits my travel needs and the extra SPG points for the vouchers was a great option. I would stay there again for the show next year.
October 6, 2014
Rated 1 out of 5 by LandedSPG An embarrassment to the Westin brand.
I've been to lots of Westin Hotels around the world. This is the absolute worst when it comes to everything about it. Really.
Don't stay here. First off, it's a rip off compared to the tons of options you have on the strip. Also, it's a category 5 hotel for some reason! An absolute joke if you ask me, and it's not even on the Strip, it's a good 5 minute walk away and it's below average on everything they offer. I would never use points on this hotel, Ever.
The Casino in the hotel pales in comparison to the other major hotels. You don't even feel like your in Vegas and you wouldn't even want to be there unless you had to for some reason!
As a Plat I didn't get upgraded, no breakfast or happy hour,...actually there was happy hour, a table on the second floor hallway was set up with ONLY chips and salsa you could get a beer or red wine ONLY for an expected $2 tip from an uninterested server who was angry and surly all at once! What a joke!
Don't stay here, it's really not a Westin beyond the name. The room was not renovated since they made the building into a Westin from whatever it was before and the staff although occasionally smiling, made you feel like you were at a motel instead of a SPG boasted hotel.
I was here for one night and will NEVER be back! There are too many issues with this hotel for it to ever be fixed, no matter what they try to do and say.
This should be a category 2 or 3 at best and have prices that reflect it. Unfortunately as it stands, it's your only real SPG option in Vegas if you want to be close enough to the strip but I would just bite the bullet and stay elsewhere while in Sin City.
In this case, whatever happens in the Westin Casuarina Las Vegas needs to be shared with the world, because it's nothing special and nothing but disappointment will happen here. Stay away!
December 5, 2011
Rated 3 out of 5 by tf17 buffet
your restaurant is under construction, the breakfast buffet was lacking, the offerings were not as they usually are , less selection, and they price did not warrant the meal. I believe you should have lowered the price during remodeling.
October 3, 2014
Rated 5 out of 5 by Montey2005 Excellent price for value
If you're looking for an easy hotel to get in and out of while on business or pleasure the Westin should be on your list. The staff is top-notch and the location is only a block off the strip.
September 30, 2014
Rated 1 out of 5 by Jay22 Hope you love secondhand smoke!
The smoke-filled lobby in this property COMPLETELY undermines the Westin and Starwood brand. Definitely don't "Breathe Deep" here. Secondhand smoke is more than a nuisance - it is a serious health hazard to guests and all the people who work here. Westin staff should not have to get sick or die from breathing at work. Here they seem terrified to talk much about it w/o risking their jobs. Backed by SPG marketing, the lobby casino could be a huge success if it were a 100% smoke-free oasis in Vegas. Although many other states and countries now have smoke-free casinos, no one else does in Vegas. Westin would be an ideal location. I certainly would gamble $ here if it were smoke-free, and many other SPG members probably would too. It has been 5 years since Westin led the hotel industry with a landmark 100% smoke-free policy that is both good for health and good for business.
If Starwood can't get the casino operator to stop undermining their brand and staff/customer health, they should deflag this property. It's easy to take smoke-free hotels for granted these days because they are so popular. That is thanks to Westin. It's time to end this huge deviation from the brand and what it stands for.
December 2, 2011
Rated 1 out of 5 by u299819 Not a Good Experience
My stay was worse than previous. After a horrible check-in experience, staff were non-responsive. After asking for a manager, i received a voicemail indicating that they would follow up. However, I never received a call back. We regularly travel to this hotel as a business destination. Going forward, we will need to re-think our hotel stay.
September 7, 2014
Rated 2 out of 5 by etmj Not up to Westin standards.
This hotel has old and outdated rooms. For the price we paid for our room I could have added $20 and stayed in a suite on the strip at a top rated hotel.
When in Vegas I expect a beautiful flashy room that I like to come back to after a long day out. The Westin rooms are like the ones I would stay in when I was 21 just to shower get an hour or two of sleep and head back out. They also had the nerve to add a resort fee on to my bill for the free beer and wine they serve in the evenings. Everyone in vegas gives free drinks just sit down at a table or machine. All and all not up to Westin standards.
December 16, 2011
Rated 2 out of 5 by PeteS Shouldn't Be Branded Westin
I have stayed in many Westin hotels worldwide. This is the worst one. It is not a bad hotel as hotels go. It is just not up to the Westin standards. The staff is not as friendly. The rooms are small. The decor is worn. It was another brand before it became a Westin. I try not to stay here unless I absolutely need a stay credit.
December 1, 2011