Rated 5 out of 5 by Annat Great hotel except I was billed wrong
Great overall stay but just received my bill and they billed me in error for additional charge. When I called back the lady who picked up the phone was short with me and said I just need to leave a message. Left a message for billing to call me back. Hopefully I get this resolved soon. It would have been a perfect score for this hotel without this incident
March 26, 2015
Rated 5 out of 5 by Stoo Spring Break in Cali
Love the area (Old Pasadena), this hotel is a bit far from the action but it is walkable (15min)
We drove as parking was cheap in Old Pasadena.
My only complaint was the hotel restaurant. Very expensive without much variety.
March 24, 2015
Rated 1 out of 5 by sandyinside A BIG NO NO
Hotel is OK but not excellent as other westin properties. Disgusting room service. Do not expect any room service if you call over the phone and ask for it. They simply ignore. I am currently staying here (for 2 weeks) and 1 week passed already. for 6 straight days there has been no house keeping. trust me, NO HOUSEKEEPING FOR 6 DAYS. I've been calling and asking for it everyday and no one seems to care. like this, a lot happened. as i've been staying for 2 week, I ran out of coffee, towels, etc etc. No one cares to give me some of it even after calling repeatedly (like 100 times)
March 22, 2015
Rated 4 out of 5 by albertcarol15 Our room was a disappointment
We were disappointed in the room presentation. When we checked in, there was a note on the nightstand...to the effect that "sorry we missed you...could not clean your room...please call to schedule a room cleaning..". That caused me deep concerns: "now what...we certainly didn't want to stay in a room that wasn't cleaned.. I called the front desk, and they sent up a Supervisor, who assured me that the room was clean. I decided to take her word for the cleanliness of the room...NOT A GREAT START TO OUR STAY!!!. After a few hours, we noticed the bath sink was clogged, and, every time we used the sink or toilet, there was water on the floor...enough that we had to mop it up w/towels, otherwise it would present a safety issue. At approximately 10:15pm, I was tired of mopping up the bath floor, so I went down to the front desk, and expressed my concerns. An engineer came up around 10:30pm, and, unclogged the bath sink, and, told me the water on the floor came from using the sink. After he left, the water drips were not as pronounced. However, we also did not use the sink as much as we did earlier in the evening. Not what I expected from a hotel rated 4.5 stars.
January 25, 2015
Rated 5 out of 5 by sripal This hotel is close to attractions
The Westin Pasadena is a very nice hotel and close to all the local attractions. The hotel has a nice restaurant with great staff. The hotel also has a decent gym and nice pool. I will definitely recommend to like minded people.
December 19, 2014
Rated 4 out of 5 by Juju13 This hotel is located perfectly
Based upon walking distance and easy driving to local excellent restaurants, including the accessibility to the hotel via several freeways
December 5, 2014
Rated 5 out of 5 by Cdclori Pure pleasure
I was on business for a conference at the convention center with a broken foot. Everyone one at the Westin made my stay comfortable and was very helpful.
The best hotel stay in a long time
November 7, 2014
Rated 5 out of 5 by pcwjr The staff was helpful and accommodating
The services offered by the concierge staff significantly added to the pleasure of our stay.
October 29, 2014