Rated 5 out of 5 by neeper good stay
the room and staff were very good
August 19, 2014
Rated 4 out of 5 by Ayala444 Very nice and a good value
Very nice and we will be back ! Too bad you charge for internet access in the room. Not good.
August 15, 2014
Rated 5 out of 5 by Dddave Was staying at the Sheraton... not any more
Both are nice... although I have to give the Westin points for the restaurant and bar, which has a really nice outside patio area that's a great place to relax. But the thing that's totally won me over is the 5$ rental for a workout outfit. It's always a pain to bring them, it's worse to bring them back. This was perfect for not giving me an excuse to not work out.
July 15, 2014
Rated 4 out of 5 by Matthew123 sink problems
I found the hotel on the whole a very good hotel with the staff very responsive and uplifting starting with the Valets, to the Reception to housekeeping. The hotel was very clean, orderly and well maintained.
The only concern that I had and a couple of others in my group in their rooms is that the draining in the sinks were extremely slow. The toilets worked well and the shower drains worked well. It was just the sink drains.
June 13, 2014
Rated 5 out of 5 by SKTM77 Great Experience
I was pleasantly surprised by my experience with the hotel staff during my stay. Everyone that I came into contact with was genuinely friendly and exceptionally helpful. The hotel was very classy, the room was comfortable and relaxing, and the amenities were great. I would recommend the Westin Pasadena to any of my friends.
July 22, 2014
Rated 4 out of 5 by iTravel967 Good Nights' Rest
Good location and friendly staff. Loved the room and the fitness center. We had to call twice for the roll-away bed, then twice again for a comforter and a pillow to go with the roll-away. Parking was inconvenient: long waits for the valet or $9 per exit if self-parked.
July 29, 2014
Rated 3 out of 5 by icjfc staff needs better training
It took 4 phone calls to get a correct receipt. Restaurant brought us a beet salad without beets and charged each of us $10 over the price! Terrible service in restaurant. One staff member said she was a native and could give us directions to anywhere (the concierge disappeared for over 5 minutes), but she never heard of the place we were going though it was 7 blocks from the hotel. Staff tries to help but cannot. Business office computers were on the blink.
October 26, 2013
Rated 5 out of 5 by Skip22 Like Home tous.
Our son died of a brain tumor 10 years ago. He had a brain tumor that took him after one year of medications at Kaiser Permanente,
The Westin became our affordable luxury ,
visiting Eric , and his wife Sacha when we
lived in Seattle - and he had his appts. with his oncology doctor in L.A. They lived in Altadena ( family still does )
The Westin remains a huge blessing to us !
Thank you !!
George and Judie Brown
June 3, 2014
Rated 5 out of 5 by laverneandshirley this hotel is perfect for a visit to Los Angeles
It is a short ride from the Burbank Airport and easily accessible to wonderful restaurants and cultural activities in Pasadena and Burbank. The well maintained space in a quiet Pasadena setting makes it a perfect weekend escape!
July 28, 2014
Rated 5 out of 5 by Widello14 99% positive experience.
Excellent staff from valet, check-in and out, concierge and restaurant/bar staff -friendly, helpful and efficient.
Rooms very comfortable and good size!
One warning I would offer to potential guests-do NOT accept a room (4th floor) across from the workout facility as people on the tread mill look directly into your room meaning, if you wish privacy, the wooden shutters must be closed thus, darkening the room.
May 26, 2014
Rated 5 out of 5 by UncleRobert Quality Accommodation and great staff
Comfortable room and excellent hotel facilities, in good Pasadena location. Staff were friendly and helpful at all times.
August 4, 2014
Rated 5 out of 5 by Elizza This hotel staff are very friendly
Staff made you feel like you were home again. From doorman to house keeper, all so friendly like your relative instead these cold professional staff. Although elevator were down due to hot whether, front desk staff walked you to service elevator. I have so many classmates and friends in LA area, but I always stay in Pasadena Winston.
July 6, 2014
Rated 5 out of 5 by Tallyho1 Must book!
Excellent service and accomadations.
August 7, 2014
Rated 5 out of 5 by Clare64 This hotel was fantastic!
The staff was very helpful and friendly. The pool was lovely and very relaxing. We enjoyed a delicious and filling breakfast, included in the hotel cost. Located near the old town Pasadena, the location was perfect for walking to eateries and shopping. We will definitely make this hotel a destination in our future Southern California trips.
July 1, 2014
Rated 4 out of 5 by Davidson52 Staff excellent
We had a two day stay over the 4th of July and while there were elevator problems, the staff went out of their way to provide all their services in the nicest way! Friendly. They also had a Caltech shuttle which we needed. Very accommodating for gluten free needs in hotel restaurant, too (a big plus!)
July 8, 2014
Rated 3 out of 5 by lplusj do not recommend
no free wi-fi access.
inconvenient self parking.
found a pen and candy wrap on floor upon arrival.
disappointed with the 4 star hotel.
July 28, 2014
Rated 5 out of 5 by Marsgal Convenient, Comfortable, and Quiet
Within easy walking distance of lots of restaurants. Very quiet even though located on busy street. Self-park is available as well as valet, although spaces for non-compact vehicles very limited. Great workout room.
July 21, 2014
Rated 5 out of 5 by Detroit6 Great hotel for business traveler
I prefer to stay at this Westin Hotel when I have business in the Pasadena area. It has comfortable accommodations, very friendly staff and great food. My concern is having to pay for WiFi. I recently had it reversed upon checkout, but only because I asked. Also, self-parking spaces are rather tight. Otherwise, I book as far in advance as possible to insure I can get reservations.
May 27, 2014
Rated 5 out of 5 by laura420 This hotel has great features.
I have to say that check in was quick and smooth. I have to give a big shout out to Ms. Timesha who was very pleasant and went out of her way to locate a pair of glasses that I had lost in the lobby area. Each night I checked to see if someone had turned them in and was told no. She made a personal trip down to lost and found and located the glasses. The swimming pool and Jacuzzi was great.
May 5, 2014
Rated 4 out of 5 by mf4Pasadena Great place to stay in Pasadena
The hotel is centrally located, making it easy to get out and walk to Paseo Colorado and Old Town. Staff is very friendly and accommodating. We used the shuttle service to and from our event and it was a "snap".
July 14, 2014
Rated 4 out of 5 by Ashley234 Westin Review
We stayed at the Westin while in Pasadena recently for a conference.The location was great and the staff was friendly. While at first glance, the rooms look beautiful, we discovered a few things we didn't love about the hotel. They don't use fitted sheets on the mattresses, or tuck in the flat sheets. That meant in the middle of the night, we woke up to find our feet touching the mattress. Yuck. The noise level on our floor was high and we actually had to call the front desk because we could hear the room next to us talking. They weren't yelling, but we could hear their conversation. The final negative note is regarding the parking. We chose to self park and had to leave the garage several times a day. Once, we spent $27.00 in parking. At that point, the garage attendant let us know that we can use valet and come in and out as much as we want for $14.00. Too bad it was our last day and no one told us this at check in. All in all, its a decent hotel, but for a Westin, we expected more.
June 25, 2014
Rated 5 out of 5 by RC15 This hotel has great features
My stay met my expectations. The staff was very helpful.
July 28, 2014
Rated 5 out of 5 by CLSF A great place to stay in Pasadena
This was my first visit to the hotel and it was great. I was actually here to attend an wedding and I liked clean comfortable rooms.
July 21, 2014
Rated 4 out of 5 by Professor SPG Recognition Limited
We have come to expect very high standards from WESTIN branded hotels. Certainly the staff is attentive and the room has comfortable amenities, but as a PLATINUM member I am generally upgraded to the best available room on check-in, often a standard suite (which can be very nice). In this instance I was given a regular-size room on the 5th Floor, not very big nor very high. It was disappointing.
February 11, 2012
Rated 5 out of 5 by Travelalot33 Nice one night stay at the Westin Pasadena
Asked for a quiet room and had a quiet evening with a view of Pasadena City Hall. Room felt very comfortable and clean, and well appointed with the usual comfortable bed and amenities.
July 14, 2014
Rated 5 out of 5 by RM1206 This hotel has great customer service!
This hotel has great customer service, the staff if always friendly.
July 21, 2014
Rated 5 out of 5 by Pam649 Excellent hotel!
Wonderful staff and comfortable and beautiful hotel.
July 21, 2014
Rated 4 out of 5 by nevern0784 great hotel
was at the westin pasadena for business - great location, great breakfast (especially the outdoor patio) and the rooms were very comfortable.
July 13, 2014
Rated 5 out of 5 by Paddy2009 Junior Suite was spacious!
Since we brought along our wheaten terrier, it was spacious for the dog to explore. The balcony view kept the dog occupied.
July 13, 2014
Rated 5 out of 5 by Paddy2009 Dog Friendly
This is the third year in a row we have stayed with our wheaten terrier. We like staying at Westin Pasadena since we are not assigned "dog rooms" compared to other hotels.
July 5, 2014