Rated 5 out of 5 by droopy Great Time
Very friendly and knowledgeable staff!
June 30, 2014
Rated 1 out of 5 by GrumpySleeper Failed Expectations
Once again disappointed at the westin. Requested a room with a King size bed and instead received 2 double beds. When attempeted to reach reception no one answer. Very annoyed with directions and reservations request not being fallowed. In addition when I attempted to reach corporate customer service I was on hold for 30 minutes after that I was hang up on. Is this the brand quality that westin represents?
November 10, 2011
Rated 4 out of 5 by Ashley234 Westin Review
We stayed at the Westin while in Pasadena recently for a conference.The location was great and the staff was friendly. While at first glance, the rooms look beautiful, we discovered a few things we didn't love about the hotel. They don't use fitted sheets on the mattresses, or tuck in the flat sheets. That meant in the middle of the night, we woke up to find our feet touching the mattress. Yuck. The noise level on our floor was high and we actually had to call the front desk because we could hear the room next to us talking. They weren't yelling, but we could hear their conversation. The final negative note is regarding the parking. We chose to self park and had to leave the garage several times a day. Once, we spent $27.00 in parking. At that point, the garage attendant let us know that we can use valet and come in and out as much as we want for $14.00. Too bad it was our last day and no one told us this at check in. All in all, its a decent hotel, but for a Westin, we expected more.
June 25, 2014
Rated 3 out of 5 by WendyD It's OK but could be better
The location of this hotel is great. My issues were with the condition of the room and the pool area. The carpet in our room was ripped and coming up. I stepped on the tack strip that holds the carpet down, which is like stepping on a nail. Thankfully it did not draw blood but there should be no reason why a Westin would have ripped carpet or exposed hazards. For the price, I expect more. In addition, the pool furniture is old. The pads on the lounge chairs are old and dirty and very uncomfortable. Not typical of a Westin hotel either. When you lay out by the pool, the restaurant exhaust fan is so close to the pool that you smell food the entire time. It's a bit overwhelming. The pool is cold as well. Ask for a room that is not over the restaurant/bar. You can hear music and people until very late at night. They need to turn down the music at 10:00. The hotel has potential but needs improvement.
July 22, 2013
Rated 5 out of 5 by Jordan01 Beds are amazing
I typically do not sleep well on the road but this was even better than home.
June 27, 2014
Rated 4 out of 5 by jerry337773 Great but can be better
I'm a spg platinum member and have stayed at the Westin Pasadena for a long period of time in the last twelve months. It doesn't really matter what day it is, they almost never upgrade you to a better room. They tell you the hotel is very full but somehow you just know they're not that full. Often times when I dial for room service, there's no one picking up. It seems that they are a bit short staffed. But their turkey burger and mushroom soup are pretty delicious. I've had a hard time taking a shower because there wasn't much water coming out of it. I complained several times, but they told me that they're trying to conserve water. In terms of quality of sleep, it's a 10/10.
May 11, 2014
Rated 5 out of 5 by BigBJ Super customer service
Everyone on staff was very courteous and helpful. It was a pleasure to stay there. The Hotel is centrally located to just about everything and is quite comfortable. Met all our needs.
June 24, 2014
Rated 4 out of 5 by BDC23 Beautiful Hotel
If you are just coming to LA this hotel is obviously out of the way. However if you have business in Pasadena or just want to visit it - which you should, say here. It's a lovely hotel in a lovely town. The location can not be beat.
June 17, 2013
Rated 3 out of 5 by CATravel Housekeeping
Shower curtain had stale, mildew odor that permeated bathroom. Starbucks to-go coffee cups were not replenished.
June 23, 2014
Rated 5 out of 5 by BCall The hotel staff is exemplary.
We had such a good time this past weekend. It was a family reunion to celebrate my parents' 60th wedding anniversary. Everybody treated us wonderfully. We were very happy.
May 28, 2013
Rated 4 out of 5 by Matthew123 sink problems
I found the hotel on the whole a very good hotel with the staff very responsive and uplifting starting with the Valets, to the Reception to housekeeping. The hotel was very clean, orderly and well maintained.
The only concern that I had and a couple of others in my group in their rooms is that the draining in the sinks were extremely slow. The toilets worked well and the shower drains worked well. It was just the sink drains.
June 13, 2014
Rated 4 out of 5 by Pasadena Charming and convenient location
The staff is generally friendly and attentive, if a little slow on things sometimes, like delivering packages. The rooms are comfortable, if a little dated. For example, no ipod player in the rooms. That's pretty standard in most business hotels these days. In fact, this is the only hotel I stay that doesn't have it.
On the plus side, it has a great gym and rooftop pool. The location is great to shopping and restaurants in Pasadena. Overall, I'm pleased with the hotel and have been staying here regularly on business for about 7 years. They finally got HD receptions in the rooms. Now, if they could only throw in a clock/radio with an ipod dock.
February 8, 2013
Rated 4 out of 5 by Qball Great Stayvacation Site!
The hotel was beautiful and very comfortable. Welden, the valet that helped us both days with our luggage was excellent - the epitomy of service and class. Unfortunately, the central reservations indicated that we could check in at 10 am. I questioned this twice given my experience in traveling and once again, was proven not to trust central reservations. The hotel didnt have rooms till after 3pm. No matter, we walked around Old Pasadena and had a great time. The pool, hot tub, cabannas, gym and steam room were excellent and my family had a blast! Too bad it took over an hour to get an extra blanket and sheets which usually come standard in the room's closet. We were told that the hotel was out of blankets/sheets - obviously not correct when we finally received them. Also, one of the room phones didnt work.
Just a little secret - try one of the amazing robes in the closet - not your rough typical terry cloth robe - but a soft, velvety touch - satin-like robe - fit for a queen like my wife and princess like my daughter - unfortunately, there were only one in the room so I had to take their word for it! The robe is now on my "get out of the dog house" present list!
In all, the hotel is beautiful and we enjoyed our short 20 min drive to our new stayvacation destination.
July 7, 2013
Rated 5 out of 5 by SOCAL The Staff Makes the Difference
Like others have noted, the rooms are a little tired and sometimes housekeeping or room service is slow, but overall the staff is terrific. The front desk and valet staff are the best that I've come across - and I've stayed in a lot of Westin Hotels!
March 6, 2012
Rated 1 out of 5 by PeterM2014 Not Work the Time, Money or Aggravation!
Overpriced, comparatively! Rooms are VERY small. People and Staff are pleasant. However, Room Service way over priced and just plain Wrong. Then hotel staff was more interested in proving they were right and I was wrong. Well they got their proof, and sure enough I was wrong. However, that process cost them a customer. But at least they saved the Westin $50. Spook to GM and that's where the staff get's it from... He was more interested in backing his staff than making sure I was a happy guest. Not worth the time, money or aggravation! It's easy to be nice when everything is going well. but when there is an issue that's when you WILL find that this Hotel Staff is only interested in themselves!
May 4, 2014
Rated 2 out of 5 by Cameo Time to drop Westin from this franchisee
When I booked my room, I noted I would be arriving late in the evening. When I checked in, I was told the Westin Pasadena was oversold. I was appalled. I realize the need to overbook hotel rooms, however, I had received an e-mail saying they were ready for my arrival. That to me, says there will be a room ready for me. As a Gold level member, I would also expect the hotel to hold the room. When I asked the agent if they had any guests check in, who didn't even have a Preferred membership and he said yes - these are the guests who don't care if they're staying in a Westin or a competitor. I asked if they all were given a room and he said most of them, yes. The guests who are loyal to Starwood and the Westin, should be the guests who are guaranteed a room. I was sent to another property ten minutes away for the evening - it was nice, with a much more inviting staff. When I returned the next day, I was greeted and the agent apologized my gold status was overlooked and that although they didn't have my room ready, it would be ready that afternoon - nothing else was said, nor offered. To my surprise, when I checked back that afternoon, I had been upgraded to the Rose Suite. At first glance the room was nice - two bathrooms, a master suite and sitting room - definitely more than one guy needed, but I wasn't going to turn it down. However, once I settled in the room, I found some of the shutters broken, stains on the carpet, low water pressure in the shower, with rust and other buildup on the showerhead. The grout in the bathroom was dirty and the extra blanket was not clean. This was supposed to be the premier room in the hotel. Thank goodness I didn't book this room. At no time did any manager reach out to me and apologize for the inconvenience of overselling my room, nor check to ensure the rest of my stay was enjoyable. The housekeeping staff and management hasn't done their duty of checking the rooms to ensure readiness and the staff was indifferent to my being there - completely opposite of most Westin experiences I have had. There have been stays at other Westin properties where I have had an issue and every time a manager has reached out to me and ensured their team has gone above and beyond. This Westin leaves much to be desired.
October 25, 2012
Rated 4 out of 5 by Thom230 Hotel Staff Are Top Notch and Very Personable
Hotel staff were consistently friendly and had excellent customer service skills. They made my wife and me feel quite welcome during our stay. Room had a terrific mountain view out of both sets of windows. Only downside was that the room was beginning to look "tired" in spite of being very clean. Stone surfaces were dull and a bit chipped; grout around tile was dingy. However, that said, it was absolutely spotlessly clean.
We had one member of the wait staff who was particuarly terrific in her customer service skills. I regret not getting her name. She was on the evening crew and breakfast crew. She was so very personable. Others were great, but she really stood out for going above and beyond.
April 22, 2014
Rated 3 out of 5 by gh64 I've seen better.
Arrival went well. Front desk staff were courteous and efficient.
Balcony doors were inoperable even when engineering was supposed to have dealt with the problem.
Alarm clock did not work nor could I locate the plug to see if that was the issue. The plug/cord problem was due to the immovable piece of decorative board between the beds which made it impossible to find the cord/plug. I requested engineering but had to cancel the request because they never showed up and I needed to go to sleep.
Control button on the shower heads used to minimize water consumption was inoperable. Both heads functioned through no choice of my own.
December 28, 2011
Rated 3 out of 5 by roqgroup Solid Westin the heart of Old Town Pasadena
The Westin Pasadena met most of our needs for this trip. The front desk staff was helpful and quick to respond to our requests. Room was fairly clean though it could have used some touch ups as the walls and carpets were starting to look a bit shabby. We did get free Wi-fi only because we were upgraded but in this day and age, they should make it a complimentary service. Come on guys, it's a utility like phone service and the lights. Only other concern was that they conducted fire alarm testing at 10am. I suspect they did this because of low occupancy in the hotel but they should really conduct these tests later in the day as some guests like to sleep in a bit.
December 23, 2011
Rated 5 out of 5 by Skip22 Like Home tous.
Our son died of a brain tumor 10 years ago. He had a brain tumor that took him after one year of medications at Kaiser Permanente,
The Westin became our affordable luxury ,
visiting Eric , and his wife Sacha when we
lived in Seattle - and he had his appts. with his oncology doctor in L.A. They lived in Altadena ( family still does )
The Westin remains a huge blessing to us !
Thank you !!
George and Judie Brown
June 3, 2014
Rated 5 out of 5 by vet22 Great Stay
Staff friendly, helpful and free transportation within 2 miles.
June 10, 2014
Rated 5 out of 5 by Widello14 99% positive experience.
Excellent staff from valet, check-in and out, concierge and restaurant/bar staff -friendly, helpful and efficient.
Rooms very comfortable and good size!
One warning I would offer to potential guests-do NOT accept a room (4th floor) across from the workout facility as people on the tread mill look directly into your room meaning, if you wish privacy, the wooden shutters must be closed thus, darkening the room.
May 26, 2014
Rated 5 out of 5 by Detroit6 Great hotel for business traveler
I prefer to stay at this Westin Hotel when I have business in the Pasadena area. It has comfortable accommodations, very friendly staff and great food. My concern is having to pay for WiFi. I recently had it reversed upon checkout, but only because I asked. Also, self-parking spaces are rather tight. Otherwise, I book as far in advance as possible to insure I can get reservations.
May 27, 2014
Rated 4 out of 5 by alexisdefense Pasadena 23 May
The room was comfortable but not set up for two people. There was only one chair to sit in and that made room service eating difficult. I would also like to know if I was in a Superior room that over looked the driveway, what class of room overlooks the pool or away from the driveway.
May 24, 2014
Rated 5 out of 5 by m2m2 Great Hotel
This hotel was great! Very comfortable, responsive staff, good restaurant, and an amazing gym!
May 30, 2014
Rated 2 out of 5 by JFSPG2011 Westin Pasadena No HD TV 'Come on Man'!
That says it all. I won't stay again until you get HD TV in rooms. It's 2011!
No one had a good answer for this. They did send engineer to my room just so I could be sure it was indeed the ancient standard cable being displayed on - HD Ready. Even the engineer laughed! That was sad. Even the lounge had standard (blurry low resolution). Wow!
Bed was comfortable, yes!
The lobby was cold and damp, like a castle.
The lounge was cold/damp, the bartender either had a bad day, hates life or both, no personality! No menu offered. Suggested a place to eat, where I could walk to, that was too far away, catered to young - probably gay clients, which i'm 54 and married - he knew that. And they were closing on arrival.
Valet was good.. I doubt I'll be back ever without the proper changes.
December 19, 2011
Rated 4 out of 5 by kat59 beautiful hotel
I saw many negative reviews at this hotel so I was a little worried to stay here, but it exceeded my expectations. Our room was lovely, the bed was comfortable, the staff was friendly, and we had a wonderful time.
April 28, 2013
Rated 5 out of 5 by laura420 This hotel has great features.
I have to say that check in was quick and smooth. I have to give a big shout out to Ms. Timesha who was very pleasant and went out of her way to locate a pair of glasses that I had lost in the lobby area. Each night I checked to see if someone had turned them in and was told no. She made a personal trip down to lost and found and located the glasses. The swimming pool and Jacuzzi was great.
May 5, 2014
Rated 3 out of 5 by Vanlala Lack of staffs
It took at least five minuets for the staffs to answer my service express calls.
And conceiage and bell captains were not in their counters all the time.
January 16, 2012
Rated 5 out of 5 by Starlady An Accessible Room (ADA)
I had to provide my own toilet seat riser (always a concern) The bath had a bench in the tub, but it was difficult to access. The bed was high and comfortable. The Terrace was very enjoyable. May I appreciated the shuttle service to the convention center.
May 15, 2014