帕萨迪纳威斯汀酒店

  • 美国
  • 加利福尼亚州,
  • 帕萨迪纳
  • 北 Los Robles 旅游大道 191 号
  • 邮政编码 91101
  • 地图

客房与房价

关闭

每房儿童数

此信息可帮助我们确定最适合举办您的派对的客房,并为您的到来做好准备。

请参阅客房条款与细则,了解有关折叠床和/或额外人员费用的信息。

年龄要求政策

登记入住的客人必须年满 18 周岁。

Rated 3.8 out of 5 by 112 reviewers.
Rated 1 out of 5 by Why bother? You will only get upset. Too many problems here after 4-6 stays in past 3 years, this place is ruining SPG rep. Paid for upgrade room with terrace......beer bottle caps, cig butts, and urine smell on balcony with nice view of Pasadena! Baked potato with room service grizzly steak was not even lukewarm to melt butter. No shampoo or conditioner , and 20 minute wait after calling service express. Starwood has not gotten the management right in this place. Fuhgeddaboutit! August 17, 2014
Rated 1 out of 5 by The Room was uncomfortable I was expecting a little more with regards to seating in the room. The room size, the furniture on the balcony. The room was more fitting for a single than a couple. There was no vanity space. We would have preferred to have seating outside the bed: a set of comfortable chairs. i am not sure of the bathrobe was meant to be for only one person. the Bed did not have a fitted sheet. We spent the night adjusting the sheet to try and have a comfortable sleep. The mattress was terrible for our backs. We were hoping to stay in the room the majority of our stay, but the room was not comfortable for a long stay August 17, 2014
Rated 2 out of 5 by Poor example This hotel did not meet the Westin standard in the following area's Front desk Operator (am) Valet Room air conditioner Shower in working order Door security missing Very poor August 23, 2014
Rated 4 out of 5 by Great hotel Needs a safe in the room and curtains to block light August 22, 2014
Rated 5 out of 5 by Unprofessional receptionists, unresponsive Staff i'm longtime SPG member, and have stayed at Westin Pasadena many times. On my most recent visit the receptionist just looked at me on arrival with luggage after a very long Asia flight. After 15 secs she said - can i help you? Not a welcoming word to a returning guest. Not too much to ask from a staff that is supposed to be trained in SPG recognition. 5 days after departure I checked my CC bill and noticed I was charged for using the mini bar - which I never did - and one day after checking out and settling my final bill. Calls to Accounting, Chief of Operations, and the GM went unanswered. On the whole a very disappointing experience caused by unprofessional staff service. August 11, 2014
Rated 4 out of 5 by Very good hotel The reception staff was very nice and considerate and the room was clean and confortable. I'd like to come back again. August 19, 2014
Rated 5 out of 5 by good stay the room and staff were very good August 19, 2014
Rated 1 out of 5 by CHECK-IN & CHECK OUT Although I called over a day prior to check-In, requesting a low floor room be blocked out for my stay, and although confirmed, upon check-in the 3rd floor room had been changed to the 12th floor. At check-out, although there were two front desk agents, neither were there to take care of a guest. One was on the phone and the other ignored me and was working with a communications company vendor. She became upset when i asked if I could give her my room keys and get a copy of my bill. Compounding these two service breakdowns, I left a voicemail message about the disappointing sub-standard experience immediately upon departure, it has been over two days and I have not received any acknowledgement of my call or experience. The valets are entirely self centered, block the entrance and could care less about the guest experience. The bathroom flooded every time we took a shower. December 7, 2011
2 3 4 5 next>>