Rated 5 out of 5 by Katweezy Beautiful and Great Location!
Rooms were great, nice and big and right in town (very cute town at that). Staff was awesome and made us feel at home. Everything was quite modern, shower a bit funky but beautiful.
March 25, 2014
Rated 3 out of 5 by BusTrav Better in mild weather
The hotel staff is quite friendly; I was upgraded to a large corner suite that was very nice. The bed was not up to "heavenly bed standards". there is no coffee or tea in the room and not even a bottle of water for a SPG lifetime platinum member. The gym is very good and there is a nice pool that is 3 euros to use. The weather was cold and the room would not get warm; my colleagues in other rooms had the same experience. The heat is radiant making it difficult to control temps. This would be okay in mild weather but in Cold or Hot the absence of forced air ventilation is not good. After two nights I could not take the cold and uncomfortable bed and moved to another hotel.
December 10, 2013
Rated 2 out of 5 by KCtraveler One of worst Westin in Germany.
I'm traveling around Germany for work and leisure. I've been many Germany SPG properties and I can say that this is the worst SPG property in Germany.
Staffs are so arrogant and seems like didn't want to help their customers. They didn't explain what I can do with platinum amenity and Plat breakfast as bread and coffee(+juice) only.
August 20, 2012
Rated 5 out of 5 by Sam159 Overall Excellent Hotel
I really enjoyed my stay in this hotel, due to various factors: the very friendly staff, the amazing design and atmosphere of the hotel, rooms and bars.
Also the location being in walking distance of the train station and city centre makes this the perfect hotel for both business and leisure.
December 2, 2013
Rated 4 out of 5 by DRJRL Overall, a good stay
We stayed here for one night during our drive around this particular area of the former GDR. Our g.p.s. wanted to route us down Berliner strasse, but a section of it is closed. We made the necessary detour to eventually arrive. Check in was quick and the clerk was very friendly and pleasant. Due to SGP platinum status, we were upgraded to a deluxe room on the 24th floor (thank you very much). It was very nice, clean, spacious and had a great view towards and beyond city center. However, upon entry, the room was very stuffy and warm. I turned the A/C on and dialed down to the lowest temperature with max fan - but nothing much happened. Some air was coming out of the vent, but not much cooler than the room. I called the service express line and asked if the air conditioning was on, as our room was really not getting any cooler air. He told me that the air conditioning would not work if the windows were open. I told him that the windows were not open. He then said that he would send someone up to check out our air conditioning. I said thank you and was waiting for the service person. A few minutes later we heard a knock at the door and I opened the door expecting to see the service person for the A/C. Instead it was a staff member bringing up a voucher that the front desk had forgotten to give us when we checked in. I asked if he knew anything about the A/C controls - he came over, played around a little with the controls, and then said - "it does not seem to be working right" and would contact someone - and made a phone call on his cell phone. I told him that I too had already called and that someone was supposed to be by to check it out and thanked him for also looking at it. A few minutes later, I received a call from someone in service who very bluntly said -- "your air conditioning is working - give it 10 minutes and it will cool down". I then told him that we had already had it on for over 10 minutes, there seemed to be minimal air coming from the vent and the air was no cooler that what was in the warm room. He just responded "It is working" and hung up. So, since we were going to go out for a walk, visit the city center and then have dinner down town, we just decided to leave the windows open (as far as possible) and not have any more hassle from rude employees. When we returned, it was cool enough outside that the room temperature was reasonable - although we did sleep without any blankets/coverings, as that made it too warm in bed. Other positives - (1) Hotel is in a good location - within a short walk to shopping and dinning areas. Very close to the train station for those using that form of transportation.(2) Very comfortable bed (3) very quiet and peaceful in our room (4) They will park your car - parking is 19 euros ( which is about average for what we were charged on our trip for hotel parking). Besides the one rude employee and the lack of working air conditioning, the only other negative issue for me is -- one of the welcoming "selection" choices for SPG platinum members in SPG hotels is a choice of a free breakfast. Most Starwood member hotels offer platinum members a free full breakfast or breakfast in the club lounge (if they have one). The policy of many Westin's is that when platinum SPG members select a free breakfast for their "recognition" choice upon check in, only a continental breakfast is offered. If one wants a complete breakfast, then there is a signifiant surcharge. Apparently, at these Westin hotels, platinum members are not valued enough to receive the full breakfast buffet --- yet large tour groups, whose individuals may never stay at Starwood hotels on their own, and the travel company is getting large volume discounted room rates for them - do get full breakfast included during their stay. Interesting dichotomy. As far as ratings, all-in-all, the Westin Leipzig is a very typical mid-range Westin - so you know what to expect.
May 16, 2013