Rated 5 out of 5 by MikesTigers Weekend get-a-way
My wife and I were staying at the hotel for a weekend without our kids. Due to our early arrival, we really required getting into our room and on to the rest of our day.
Once again, Mr. Andy Zirger set the bar when it comes to customer service. Andy pullled out all the stops (he helped during a previous stay at the hotel) and in a timely manner, was able to get us into a room that was OUTSTANDING. The rest of the night was history! Thanks Andy!
December 9, 2013
Rated 5 out of 5 by Jmiltom Wonderful staff
Reggie Denson was such a wonderful and attentive event captain! This venue always exceeds in customer service in every way, but I wanted to take the time to mention him specifically as he handled some glitches in the day so effortlessly and with such a kind and generous attitude. See you all again soon!
December 10, 2013
Rated 4 out of 5 by KYvisitor Southern hospitality at its best
My wife, daughter, and I recently spent three days in Atlanta to visit family for Thanksgiving. We used my SPG points to secure a room at the Westin Buckhead. They upgraded us to the club level which offered free continental breakfast and evening drinks. The vallet parking attendants, bell hops, and hotel agents were all very friendly and helpful. Our room was nicely appointed and comfortable. We had a fantastic experience. Recommended.
December 8, 2013
Rated 2 out of 5 by Jeffnov Old and Outdated
probably the least impressive Westin I have seen in a long time. the staff certainly needs to provide service at a higher level starting with the greeting at valet..
November 25, 2013
Rated 5 out of 5 by JWGB NP/PA Conference
Wonderful accommodations, helpful staff. secure.
November 21, 2013
Rated 4 out of 5 by xcitme13 Great location
I was disatisfied with the pool, it had a lot of dirt in the bottom, the floor into the sauna and steam room was very slippery and both my wife and I almost fell. I was looking for a hot tub to enjoy after a long drive, but one was not available.
November 19, 2013
Rated 5 out of 5 by SrPo Plush Hotel with All you need
Attractive hotel with great conference rooms and guest rooms - Super work out facility and I was able to "rent" work out clothes and shoes to use to take advantage of that. Service was super except for the valet pick up which took > 20 minutes and still not sure why - Staff was apologetic but it did delay our leaving and timing was important that day.
November 17, 2013
Rated 5 out of 5 by Mimi81 The staff was very accomodating.
Everything we needed from keys to information and transportation was taken care of immediately and by staff with very pleasant attitudes. This was certainly a southern hospitality experience.
November 16, 2013