Rated 3 out of 5 by Linda47 needs improvement
Was expected to pay for WiFi for a room that costed almost $300/night. I find taht obscene. I can go to a hotel for $49/night and have free wifi. Staff did correct this.
Had to register for wifi each day.
Had to ask for decaf coffee and more then one coffee cup for a room with two people.
Bath tub was slippery
Had one restaurant. It was pouring rain the night was arrived with tornado warnings. Need more selection. Bar food was good
February 5, 2013
Rated 4 out of 5 by jchiguy1 Solid Property Needs Updating
Nice property well located near major shopping and businesses. Spacious rooms are beginning to show their age; soft goods and baths need an update. Staff is good but great; I was on hold for five minutes wlaiting to place a wake up call. Platinum status recognized properly. Palm restaurant is delicious but wish hotel had at least a snack menu for late night room service. Gym is spacious but needs more and better weight equipment.
August 23, 2012
Rated 5 out of 5 by Anne Our Wedding Reception was Abslolutly Beautiful
We had our Daughter's Wedding Reception at the hotel as well as many rooms for guests and family. We were all very pleased with the quality of service, the cleanliness of the rooms, the location of the hotel and the freindliness of the staff.
The reception could not have been nicer, the room was perfect, the cocktail hour was terrific and everyone told us how great the food and the serice was. We could not have been happier.
March 19, 2013
Rated 3 out of 5 by DT001 Room for improvement
Overall stay was pleasant but I've had better Westin experiences. The towels and sheets need some freshening up. The ones in my room smelt of mould. Biggest issue was the food. The item I ordered from the late night menu (tomato soup) was not available - important since the menu is already limited. The omelette I ordered for breakfast the next was burnt and the accompanying salad was so over-salted I had to send it back.
July 16, 2012
Rated 1 out of 5 by Joe56 Great staff, old room
The good: staff seem well trained, and are very friendly and helpful
The bad: the rooms are old and shoddy--they need a complete gutting and revamp.
The ugly: someone thought it would be a good idea to offer one free bottle of water (huge "complementary" sign) and one bottle with a charge (tiny little pricing sign), making it easy to assume both are free and causing unwanted charges.
The result: I would not stay again.
December 17, 2012
Rated 5 out of 5 by chris The best stay that I have ever had!!!
This was the best experience I have ever had in a hotel and I travel extensively. The staff is top notch and takes care of your every need from the moment you pull up until you check out. They call you by name and treat you with the utmost courtesy and respect. I will stay at the Westin whenever possible, they really do an outstanding job of letting you know they appreciate your business. Just awesome, thank you!!!!
February 18, 2013
Rated 2 out of 5 by Travel633 Beware
This hotel is in decline. I have stayed here several times and this time it was obvious. Dirty room, bed partially unmade, dirty carpets, bathroom was dirty. I NEVER write reviews but feel an obligation to let the "next guy" know - because I appreciate it when other do that for me. NOT up to Westin standards.
September 18, 2013
Rated 3 out of 5 by Seamus01 Hotel Overall
Hotel getting dated. Odour in room which I finally realized was stale cigarette smell. Numerous occasions card wouldn't read on the elevator - frustrating. Walls thin - heard music every morning and a loud conversation coming from room next to mine. If you go out front doors, there are steps to get to sidewalk. Lobby bar leads a lot to be desired - appears that they just put something in corner for lobby bar .
February 2, 2013
Rated 3 out of 5 by Charnaud Could not sleep at night
I could not sleep as during the night there was road construction going on outside my room the whole night, the noise was terrible.
The bathroom and fittings are tired, the shower door and hinges are old and worn out. Generally the place needs a makeover and at $297 per night I thought it was not good value for mony.
There is only one expensive restaurant, no casual coffe shop for breakfast and light meals.
October 26, 2012
Rated 5 out of 5 Outstanding in every way!
Our stay at the Westin Buckhead was nearly perfect. The room we stayed in was nearly perfect in every way. The facilities and service were great, and the location of the hotel was exactly where we needed to be. We were very impressed by the service we received from all of the staff, from the front desk all the way to valet parking. We travel extensively, and this facility is one of the best we have stayed at.
May 30, 2012
Rated 5 out of 5 by Campos64 Exceptional Service and Quality
I am a frequent traveler and have visited many hotels. On my most recent visit to this hotel, I truely received exceptional service at every encounter and through the lenght of my experience. Excellent valet service, front desk, room service and staff. This is by far the best hotel I have stayed in so far, and the best service. Special thank you to John Strealy for making this such a great expereince.
June 15, 2012
Rated 5 out of 5 by Mark Our Stay
The hotel is great, we stay there all the time when we come to buckhead. My only complaint was the $54 ribeye dinner. I dont send food back but since you ask for a review, I am commenting. It wasnt good. Although it was cooked appropriately(rare), the meet was tough and full of chewies. What I did eat, I had to chew on a quite a bit. Service(Jordon) was excellent as were the drinks and appetizers.
February 19, 2013
Rated 1 out of 5 by Sam94 Worst Stay EVER!!
Worst hotel ever. The carpet is dirty, and the minute I checked into the room I could smell the mildew. My allergies went bad after the first night. Next day went to the reception to switch rooms. He told me it won't be any better. They are aware of the situation and will remodel the hotel soon.
WHY WOULD YOU SELL THE ROOMS IF YOU ARE AWARE OF THE PROBLEM.
So disappointed with SPG. It's a shame
March 17, 2013
Rated 2 out of 5 by disappointed Customer Services
Could not use tax exeption forms. When we called and made the reservation we were booked under the government rate. We should have been told at that time that we would need to bring a State check in order to use tax exempt form. No free internet service in room is ridiculous. There was mold growing under the ledge in the bathtub. There were "personal items" under bed left from previous guest.
March 25, 2013
Rated 4 out of 5 by Fred75 Overall good stay, with exception
Overall, we enjoyed our stay at the Westin Buckhead. The only real problem we had was with our television in the room. It simply would not work with the remote control. We called the front desk and had a replacement remote sent up, It appeared to work in that it would allow the television to be powered on. However, channels could not be changed or the volume could not be controlled.
June 1, 2013
Rated 4 out of 5 by 1HHopper Nice, comfortable place, and convenient to shopping
Hotel is clean and friendly. Convention staff was extraordinary and well-mannered. Catered food was good but not particularly memorable. I liked the green points offer for skipping the maid service. However, they ran out of wash clothes when I requested some--seems like they could have went to an empty room to get some. Room service breakfast is delicious but high priced. Would stay again.
December 17, 2012
Rated 5 out of 5 by Ash1216 Weekend Staycation
My husband and I had the chance to get away for the weekend, just us, no kids! We slept in enjoying the luxurious accommodations, ate high quality meals through Service Express in-room dining, and were just greeted and spoken to in such a nice manner. It was a relaxing weekend and fun to just walk a couple blocks to Phipps Plaza for a movie, great food and drinks!
July 1, 2013
Rated 2 out of 5 by KZ72 Lacking in amenities
I had to use my shoulder against the door to get into the room, as the lock kept sticking. There wasn't any hot food available from room service, not even breakfast! The room itself was okay, but the fixtures in the bathroom were somewhat dated and worn looking. The fitness center was the best part of this property, really nice! Other than that, no redeeming qualities.
December 3, 2012
Rated 5 out of 5 by jeffreyC Great Hotel & People
Great stay. Extremely nice and helpful staff, beyond what might even be expected. A little difficult to find at first if not from Atlanta, at least once you get down to street level - but now I know right across from Lenox Square mall! Beautiful 18th floor room view of all the Christmas lights, skyline and shops...kids loved it! Highly recommended and great rate.
December 11, 2012
Rated 2 out of 5 by CARLO THIS HOTEL LACKED QUALITY
INSTEAD OF PERCEIVED QUALITY WE FOUND AN AIR OF CHEAPNESS. TOILET DID NOT WORK PROPERLY ON ARRIVAL. SHOWER CURTAIN HAD MILDEW. CARPET SPOTTED AND NOT CLEANLY SWEPT. SOAP COULD HAVE BEEN MORE GENEROUS FOR TWO PEOPLE. A CHARGE FOR LOGGING ON TO THE NET WAS OVER THE TOP-GET EVERY NICKEL YOU CAN. THIS CHAIN WILL NOT GET A REPEAT FROM THESE FREQUENT TRAVELERS.
May 1, 2013
Rated 5 out of 5 by Angie24 Room was really quiet
This room was very nice. It was roomy and clean with a great bathroom. But the thing I noticed most about this room vs. other rooms I've stayed in was the silence. I could not hear people talking in the hallway, any doors slamming, or people in adjacent rooms. Usually noise in a hotel is noticeable at least a little bit. I actually noticed the silence. GREAT!
May 11, 2012
Rated 5 out of 5 by Lijarock Excellence
I really enjoyed my stay this New Year's Eve at the Westin - Buckhead. Everything was wonderful and the staff was very helpful. I got the particular room I requested during booking and was thrilled w/the view. Being a Platinum Member I really enjoyed the Club privileges as well. If I ever need to stay intown again I will definitely choose this one!
January 3, 2013
Rated 2 out of 5 by BillV Beware
The worst Westin I stayed at. Carpets were dirty. Huge stain in middle of room -- brought to the attention of the staff and they acted as if it was acceptable. Booked one room type but told the didn't have it upon my arrival. No appology was given. Would not stay at this Westin again. Hotel needs an update -- black and pink bathroom -- so 70 s.
March 21, 2013
Rated 5 out of 5 by lannaj Noise
We really enjoyed our stay at your Westin. Everyone from start to finish was a delight. Only problem we had: When we checked in we signed a statement that spoke of a curfew which was fine with the exception our room 514 was under the workout facility(per security)and we had to listen to running and bouncing after 10pm and by early morning.
April 1, 2013
Rated 4 out of 5 by djtj Great Location--Pet-Friendly!
You can bring your pet and stay right in the heart of Buckhead, within walking distance of 2 upscale malls and lots of restaurants. The Westin Buckhead is centrally located to MARTA as well. You can't go wrong staying here--beautiful property, safe and secure, wonderful service, your pet is welcome and The Palm Restaurant is right on-site.
October 30, 2012
Rated 2 out of 5 by Beasley60 Hotel has become such a disappointment
Ecco friendly does not mean dirty, dim and no service. When we first started staying at the westin, Buckhead we choose it over the Ritz because of the shuttle, beds, location. The rooms at buckhead are dirty, the lighting is horrible and there are no amenities other than a bottle of water. We told the front desk there was food under a chair in our room when we arrived, they asked if we wanted the room cleaned again, our response was do what you think you should do, the food was there our entire stay. Upon checking in, I was asked if I wanted to pass on having my room serviced for extra points. I am paying $250 a night of course I want my bed made and clean towels! The bath had no curtain on the window over the tub except the shade that is fine during the day, but you can see in if there is light in the room. There was also some dirty vent thing in the toilet area that served no purpose, but ugly and obtrusive and dirty. Hairs in the bath. Bed was great.
March 3, 2013
Rated 3 out of 5 by JenSkim A few items
Most people don't bother to write reviews unless there are problems. I have a list:
1. The outlet in the bathroom didn't work. Had to dry my hair behind the TV.
2. The toilet in the bathroom was not secured to the floor. When I sat, it moved underneath me.
3. The tub stopper didn't work properly, so the bath I was taking to make myself restful was not relaxing.
4. I appreciated being placed away from the elevator. However, I was awoken at 2:30 each morning by a loud clanking and banging from construction at the mall. I got sick from a lack of rest.
5. The lamp over the desk did not work.
6. When I reserved the room, I was put into the guest SPG marketing list without being asked if I wanted that. I do not want that. Please remove me from your marketing list.
In any case, this leaves me wondering if you have a practice of checking the guest rooms before you rent them out. I am uncertain about returning and will most likely look for options when I return to Atlanta.
June 3, 2013
Rated 5 out of 5 by Poundcake Such a pleasure!
My husband and I stayed at the Westin and it was a pleasure. The room was clean and the bed was comfortable. The staff was friendly and willing to help. I would stay here again without a doubt. Parking was a little high at $32 a day. The guys were a little pushy for tips. But the hotel meets every star rated.
June 23, 2013
Rated 3 out of 5 by Back07 Had some maintenance issues
The hotel was great and the staff were excellent but there were some maintenance issues in our room. The faucet in the sink leaked bad and the toilet was mounted very loose and the air wasn't working to good.
September 2, 2013
Rated 2 out of 5 by Brody1 Problems during entire stay
We experienced one difficulty after another. Most of them had to do with the front desk. We checked in on Tuesday and checked out on Monday and basically encountered problems daily. Hopefully these matters will be addressed as we travel to Buckhead for business twice of year and like to continue to stay with the Westin.
January 20, 2013