Rated 2 out of 5 by 115LJ No reason to stay here if you don't have to
From the moment I checked in, the hotel failed to meet my expectations (which were minimal!). The woman at the front desk who checked me in informed me that I could not use my husband's Starwood membership for the room. She failed to tell me that I could apply right there at the front desk and immediately obtain my own membership. She did not smile or seem friendly or welcoming. When I arrived in my room the air condioning was so high that I couldn't stay in the room- it was too cold. I made a cup of coffee to try to warm up, and the cream was SPOILED and completely solid. The mini bar was empty, which we should have been told at check-in. We attempted to go for a walk but the sidewalks all around the hotel were under construction or had deep holes in the sidewalk. I was supposed to have received a $5 credit for agreeing to the Green program and not having my room cleaned every day. I recieved one for the three days of my stay. All in all, a very disappointing stay.
September 17, 2012
Rated 3 out of 5 by Swissmick Hotel needs to be renovated
I stayed at the Westin Buckhead in May for one week. The rooms are not anymore Westin Standard. The rooms are quite run down and need a major refurbishment. There were many stains on the carpet in my room and the bath room mountigs are not state of the art anymore. The hair dryer was not functioning properly.
May 28, 2013
Rated 5 out of 5 by TheNewMikeW Awesome Anniversary
We spent our 21st Wedding Anniversary at the Westin in Buckhead (Atlanta GA). The room was great, the service was impeccable, and the experience was simply awesome. I needed to make the occasion special so I called ahead and Sheena set the stage to make it a memorable experience. This was the perfect getaway! Thanks!
August 29, 2012
Rated 4 out of 5 by spg77 $10.95 per day for wi-fi?
How utterly ridiculous for this hotel to charge $10.95 per day for internet in your room. Just include it in the HUGE room rate for an average property blessed with a nice location. Beds are super comfy per Westin's usual standard. No real bar except for the temporary early evening thing in the corner of the lobby.
January 23, 2013
Rated 5 out of 5 by Billy53 The staff were excellent
We had a reception on Thursday night and the staff working did an excellent job at the LPL Financial meeting. They were pleasant, courteous, helpful and personable. They were excellent. I have been in other hotels where the staff acted as if it was a job. They appeared to enjoy helping people and what they did.
April 20, 2013
Rated 3 out of 5 by Back07 Had some maintenance issues
The hotel was great and the staff were excellent but there were some maintenance issues in our room. The faucet in the sink leaked bad and the toilet was mounted very loose and the air wasn't working to good.
September 2, 2013
Rated 5 out of 5 by TheTravelCritic The Best of Buckhead
The Best of Buckhead – the Westin Atlanta Buckhead is in a great location with a great hotel and staff. Into ATL for a long weekend of fun and sightseeing and loved the hotel. All the staff was great, the facilities very nice, not a bad thing to say about the hotel. Coming to ATL, stay at the Westin Buckhead!
October 31, 2012
Rated 4 out of 5 by Jackie27 The television needs improvement
There were not many channels to chose from. The TV kept loosing signal. We would have to turn it off and start all over when channel surfing. This was quite irritating when paying almost $500 up front, then you get in a room where your TV doesn't half work. It was aggravating, but my only complaint.
April 1, 2013
Rated 5 out of 5 by msitty1 WESTIN BUCKHEAD..FABULOUS
This was our second stay in a matter of months. As before, the staff was gracious, friendly and helpful. The room was inviting, clean and had all amenities we needed. The location was excellent for the various visits to other spots in the Buckhead area.
Thank for all you did to make our stay terrific.
September 26, 2012
Rated 4 out of 5 by ffred Nice Hotel for Reasonable Price
The accommodations, meeting rooms, food, and service were excellent.
The hotel hallways on the upper floors seemed to be in need of some deep cleaning if not replacement of carpet.
There was also a strange odor in the hallways, elevators, and in some rooms.
This may have been due to carpeting issue.
August 6, 2012
Rated 5 out of 5 by Memere Relaxed and well cared for
Our stay athe westin buck head was terrific. Location,service,comfort,quiet,clean,all the things that are important to me. Loved the essence of fruit ice water that was available in the lobby,especially good after a walk or run.friendly staff.If I get to Atlanta again, I will definitely stay here.
November 7, 2012
Rated 3 out of 5 by ToldWell Not up to snuff for a Westin
The rooms are OK, though the bathroom amenities are not quite up to snuff. The layout of the hotel lobby/parking is very awkward and the Palm's breakfast options (both the menu and the buffet) are limited. The fitness center has good aerobic equipment but a poor selection of strength equipment.
February 15, 2013
Rated 3 out of 5 by Falltraveler Location.
Good location if you need to stay in Buckhead. Room not exceptional although normal rate is very pricey. Hotel staff cool not exceptionally accommodating. Room was okay but not above average. Extra charges for internet, extra coffee, etc. Bit of a hassel to park, pay separately from hotel bill.
November 5, 2012
Rated 5 out of 5 by Luis2013 Excellent service
I attended a conference in this Hotel. After the meetings I was tired but the hotel helped me to be refreshed. It is very clean, excellent service, attentive personnel, courteous clerks, they even helped me with shuttle to go to the airport. Besides, convenient location, next to Lennox Mall.
March 11, 2013
Rated 3 out of 5 by Kosko Great location dated hotel
The hotel needs a makeover. Poor quality fixtures in the rooms. Lights are falling apart.the security box was broken.Needs an identity for the lobby. Location and friendly ,attentive employees are probably not long term sustainable strategies by themselves. Double sinks in Br would be helpful
December 20, 2012
Rated 4 out of 5 by Louisville The room was exceptional
A very comfortable room and excellent service. The only complaint I had was the food (chicken tacos) I ordered from room service. The chicken was dried out and very difficult to chew and some I could not chew- but once I removed the chicken they were good but much to costly for the quality.
March 23, 2013
Rated 5 out of 5 by MissPlatinum I LOVE SPG!!
I would like to say thank you for making my stay awesome. I booked a regular room and upon arrival I was upgraded to to THE Presidential!! OMG, Are U kidding me!!?? My friends and I loved it. The piano and the sauna really took the cake. I called reception several times for various reasons and was treated very well. There was a guy named Craig in maintenance who was quite helpful. I wanted to give him my elite thank you card but he wasn't working when I checked out.
The only 2 things I would change is the advertising of a jacuzzi/whirlpool, there is not one.... and some details about the room's cleanliness. I own a janitorial company and its really the little things that make a big difference. The main stuff was clean but I am very detail oriented so stuff like splashes of liquid on the wall, near outlets, etc should be addressed. A black floor will always look clean, but once I wipe I shouldnt see dirt and the jet tub appeared clean until the jets came on...ewwww! Please, please, please fix/disinfec ...I felt so violated once I saw dark, floating stufft:) Thanks
August 13, 2013
Rated 4 out of 5 by Lynn13 Disappointed
While I was quite pleased with the food & beverage at this location for the business meetings which were held here, I was disappointed at the paucity of food choices. The Palm is the only restaurant & was over-priced. There were few dining choices within walking disatnce of the hotel.
June 29, 2012
Rated 4 out of 5 by munhie Take Time For The little Things........
Breakfast Buffet was cold, the sever work hard to recover thanks to him. Tony the bellmen he was awesome and very kind to me and my wife. Front Desk made sure all was well. Thank for a great weekend and what a cool hotel Westin Buckhead ROCKS!!!
July 22, 2013
Rated 4 out of 5 by jefo Pretty good hotel
The bed was very comfortable and there was no issue at all related to noise. The only two frustrations were (1) lack of reasonably priced food and (2) lack of outlets to recharge phone and computer. I had to unplug lamps to recharge my devices - strange in an upscale hotel in 2012.
December 13, 2012
Rated 4 out of 5 by Michael89 Great comfort but lacking in features.
No free wifi? Who charges for wifi nowadays? At least provide a certain number of hours for free.
Also, my room had no mini-bar or rather anything in the fridge at all.
Plus, I even tried ordering a movie on the TV and it never went through. Your TV's are broken and doesn't work!
October 30, 2012
Rated 1 out of 5 by bugweed No construction in morning if there are events at night
They had construction being done on Friday and Satrurday (starting at about 11:00am to 2:00pm. We were itold it was for the Internet or air condition service. Well..we had a special parties that weekend at the hotel. We could NOT sleep late and both my wife and I got migraines.
January 28, 2013
Rated 5 out of 5 by franksmom Fantastic Stay
I was at the Westin Buckhead for a conference. I'd never stayed there before this visit. I typically stay at another hotel in Buckhead. The staff service was outstanding. The food from the Palm - I never went out of the hotel to eat. Thank you for such a wonderful experience.
May 7, 2012
Rated 4 out of 5 by Ansuz Your Standard Westin Experince
Overall, I found this hotel to be a very standard Westin. This is not a bad thing, per se; the rooms were clean and well furnished and the staff was helpful when necessary.
If you are looking for a good hotel in the Buckhead area, you will be satisfied with this property.
April 10, 2012
Rated 5 out of 5 by JulieMD1600 Great location; great staff
We were really happy during our recent stay at the Westin Buckhead. The front desk staff was really helpful with restaurant recommendations and we enjoyed using the car service for local trips near the hotel. We will definitely stay here again on another trip to Atlanta!
January 2, 2013
Rated 5 out of 5 by ksw65 Great food
We were in for a conference. The food was excellent! The staff were very attentive. They fixed the clogged sink in my room quickly and the maid cleaned up as soon as I called. There was a small Stain on the carpet by the bathroom, but you can't replace capets that often.
September 19, 2012
Rated 2 out of 5 by Montana77 Poor Cleanliness
Floors were filthy. Attention to room detail was poor! Furniture is worn and in need of upgrades. Sheets provided had blood stains on them. Cleanliness was appalling! Front desk customer service was ok, but had no wow factor. I do not recommend and would not stay again.
January 1, 2013
Rated 3 out of 5 by cjareno Hotel has a great location but needs an uplift
Unfortunately, while the hotel has a great location, the room facilities need a fresher/cleaner look. The toilet bowl overflowed during flushing and had to call engineering to fix it (i.e., fixing was prompt and the issue was resolved and did not recur during our stay).
October 17, 2012
Rated 3 out of 5 by menopausalmom Disappointing for a Westin Hotel
I asked for a room with 2 Queens and they sent us to a King size bed room. Our luggage took too long to be sent to the room and it was the wrong luggage. Self parking lot was difficult to find. And the room never cooled down to 65. I would never stay here again!
May 13, 2013
Rated 5 out of 5 by Sol24 One Day Away
I am not sure I can over state how incredible this hotel is. The staff is so accomadating and food is incredible, etc. The room are so well appointed an luxury. Linens are of impeccable quality. Everything about this place is simply a home away from home and perfect.
September 6, 2012