Rated 1 out of 5 by Okinawa9 This hotel is not a good place for celebrations July 4
Beds were too hard didn't sleep well
Dusty in restaurant brass bars floor around booth dirty bathroom I. Room walls not polished
Entry way step up to lobby not impressive
I expected more from a five star hotel
The food was common place. Nothing extra not cooked well or arranged appealing. I will not recommend this hotel unless you step up your game. Clean up and by the way some of the hotel staff had on wrinkled uniforms
July 6, 2014
Rated 5 out of 5 by Jim5567 Business
Convenient to the offices I was visiting. Good restaurants in the area, convenient to local shopping.
July 18, 2014
Rated 1 out of 5 by SleepyandDisappointed Completely Disgusted!
I am beyond disappointed in this Westin!!! My husband and I came to Atlanta on July 4 to see the amazing fireworks at Lenox Square Mall. We chose to stay in Buckhead because we knew it would have the finest hotels and best proximity to the show. I chose the Westin, as I expected it to provide us with a very nice stay here. Oh my, was I wrong!!!
I am currently in the room waiting on time to go to the celebration, and let me just say... I am afraid to touch anything. First, immediately when we walked in I was disappointed. Our room just didn't look like a normal Westin-quality room. It appeared old and worn. We went to lunch as soon as we put our things away. When we came back the second time, more and more things became noticeable.
I went to the restroom and looked around. It is disgusting!!! There are dirty smears and drippings all down all of the walls in the bathroom! What's worse, l felt of the towels. Thankfully, I grabbed the the towel in the perfect spot. There are at least 2 bloody (bright red, unwashed) spots on that first towel. I glanced at the other, and it has brown spots. The shower looks like a hospital shower... A dirty, and old one at that. The grout lines are horribly dirty and even separating. Some of the tiles have even sank in about 3/4 inch.
It is hot. I have the air turned down as low as it will go and blowing as high as it will, and we are both sweating.
The desk has a huge water stain on it. There are dings, scrapes, and scratches on every part of the room. The carpets are filthy! The sheets have holes in them!
It is also very, very loud in here. We can hear absolutely everything going on in the hallway, down to the exact conversations. As I type this, there is a young boy in the hallway talking about the "awesome Audi" he just saw on the street.
And where are my floor-to-ceiling windows as promised on the standard amenities page of your website?
Part 2: I called to ask about a refrigerator as it is on the website as being a standard amenity in all rooms and to request new towels. The lady told me they'd wheel one up and towels as well. They did.
The man apologized for us getting bloody towels (yes, I'm afraid to use these too) and left without word of a refrigerator, so I assumed it had been forgotten or there wasn't an available one.
At this point we were ready to venture out to see the fireworks. I hung the Do Not Disturb sign out because I DID NOT WANT ANYONE COMING INTO OUR ROOM WHILE WE WERE GONE... I LEFT MY PURSE AND SEVERAL OTHER VALUABLES OUT AS WELL. We came back, and my to my shock, there was a refrigerator in our room! At all other hotels, a Do Not Disturb sign keeps people out of your room!!! Not to mention the fact that the refrigerator is all scratched up and barely cooling and squealed and chirped ALL NIGHT LONG and kept me from sleeping!!
I am miserable, extremely sleepy from no sleep, and I want to leave! I cannot believe I paid close to $300 (not to mention all the other HUNDREDS in travel expenses we incurred) to endure this sort of treatment and have a completely ruined Fourth of July!
NOW AT 8:00 AM IT SOUNDS LIKE SOMEONE IS DOING CONSTRUCTION WORK RIGHT ABOVE OUR HEADS AND ABOUT TO CAVE THE CEILING IN ON US!
July 5, 2014
Rated 5 out of 5 by RandyJ489 Great Stay in Buckhead
Attended a conference at the Westin and thoroughly enjoyed my stay. The venue was great, the room was comfortable and quiet, the check-in was informative and quick and the food at the Palm was fantastic!! Best hash browns i have ever eaten. The location is great with other restaurants within walking distance. Would recommend this to anyone visiting the area.
July 1, 2014
Rated 5 out of 5 by Bobbytep EXCELLENt -. Best In Atlanta
The accommodations and staff were the best. from the time you went to valet until the time you left. The room was wonderful and the heavenly beds are the best.
The catering staff- I cannot find .words to express how happy we were with the event. We feel lucky to have had such a wonderful weekend at the Westin..
July 14, 2014
Rated 3 out of 5 by RB17 WiFi
The usage and cost of WiFi is overrated. The service, even when it is free, is difficult to use. If security is an issue, different levels of access are easily established. To access common email, from known carriers, should never be a problem. It was most inconvenient.
July 1, 2014
Rated 4 out of 5 by Micah27 Great Staff!
The staff was extremely helpful and responsive! Would definitely stay here again because of the excellent staff.
July 14, 2014
Rated 5 out of 5 by Lilly11 Good stay at the Westin
Room is spacious; bed is comfortable; and staff is helpful.
July 14, 2014