Rated 2 out of 5 by TNDiver Far less than what was expected
Having stayed at Westin properties before, I had an expectation of what was the standard at this hotel . . . . but alas, it was not to be.
Checking went smoothly but things went downhill from there. The hotel does say that a facelift is planned for 20145 but the room was past tired especially for a hotel of this caliber. There were several loose tiles in the bathroom (actually falling off and laying on the floor), the carpet was heavily stained and left one's socks black after a few hours in the room, the fridge sounded like a one-man band throughout the night *finally had to unplug it) and the desk chair was designed for someone that probably weighed 95 pounds and had a 24 inch waist. Trying to get a comfortable temperature was a challenge as it was either too hot or too cold during the night - and getting up with the dismal lighting made for a few stubbed toes.
There were other issues associated with the food service as part of the conference I was attending which is not covered in this review but suffice it to say that some of the practices are probably not in accordance with the local health department codes.
Overall, this Westin property left a lot to be desired and if we have to return to this area for future sessions, one of the other properties in the area will be at the head of my list unless a major renovation is completed here.
March 9, 2014
Rated 2 out of 5 by HoustonHome Did not meet my expectations
On two nights I was awakened at 3-4 AM by loud guests, talking, laughing, slamming doors. I put my head out and there was two guys and one female which was pinned against the hallway wall. I step back into my room and called security,. Happened the next night again. Called security again, On Sunday, I spoke to Lauren at the front desk. She clearly could not have less concerned and had an attitude. Just said the offending folks in 1906 had checked out! Ha! Good luck!
March 4, 2014
Rated 2 out of 5 by UnsatisfiedCustomer123 unsatisfied
We requested champagne and strawberries upon arrival. Shortly after arriving, they brought it up to our room. We were impressed with this! The valet was professional. Lobby to the hotel was nice! Also, the Palm restaurant was amazing! Room was clean except for the sink in the bathroom was dirty. In the middle of the night, some drunk people were banging on our door. Needless to say, security never showed up even though we called twice (someone from the engineering department showed up). This person continued to bang on our door in the morning also. After we left, I contacted the manager on duty and he assured us a partial refund that we had agreed to. It was been 2 weeks an still no refund. Management is not up to par by any means. Will definitely never stay at this Westin again.
February 28, 2014
Rated 5 out of 5 by KLF2 Excellent Experience at Westin Buckhead Atlanta
This is a very nice facility, close to the MARTA train stop, and hosted by terrific customer service professionals. The staff were friendly and accommodating, particularly those that worked the food events. I would like to personally call out Ira. He always wore a smile, had a friendly demeanor, and truly enjoys his job. Thanks for a great week!
January 25, 2014
Rated 1 out of 5 by BlueStreak hotel to be avoided
I arrived during a city emergency so my service expectations were low. That aside, I was appalled at the poor quality of food presented both on the room service menu as well as during the national group meeting I was attending. Truly atrocious. The meeting facilities were below average, in my opinion.
The amenities of this hotel are minimal. The concierge service experience was well below any other Starwood Hotel I've experienced. I will certainly not return and will work to see that my organization never does as well.
Too bad. The possibilities are there but the execution and quality abysmal.
February 3, 2014
Rated 4 out of 5 by Dodo2 Good meeting venue, but needs a few tweaks
After a big snow emergency in Atlanta, not much snow removal from steps at entrance from Peachtree St. A ramp and awning would help in bad weather. Room clean and well-appointed, but the formerly soft pillowcases have been replaced by rough textured fabrics. The sheets are soft, but it was hard to get comfortable on the rough pillows. Good lighting, and good housekeeping services. Palm Restaurant excellent.
February 3, 2014
Rated 3 out of 5 by jmr50 Good and bad staff
The good staff performance was at the front desk and the wait staff at our special event.
The bad staff was the cleaning staff that began knocking on our door at 10:00 am
on New Year's Day and persistently came back until we left at 1:00 pm. The whole idea
was to leisurely spend the morning in a nice hotel not bothered by outside intrusions…
We asked the person not to return and that did not help. Perhaps, a little nudge from management might help in this case. We left
a housekeeping tip hoping the person might spend more time on doing their job and not
trying to run through their responsibilities at
the expense of the guests' convenience.
January 2, 2014
Rated 5 out of 5 by Connie55 Loved the Atlanta Buckhead Westin
The hotel is located right by the train station which made travel fro the airport very easy. The bed was very comfortable and the room very relaxing. The staff was very friendly and very accommodating. The restaurant in the hotel,The Palms, had excellent food although it was very pricey. However the meals are very large and easily split between two people. Workout facility was fabulous and open 24 hours.
January 30, 2014