Rated 5 out of 5 by BillWarnerRobins Awesome Stay!
We spent an absolutely wonderful night at the Westin Buckhead Friday night. It was our niece's birthday, so we did Zombie Night with the Atlanta Braves game followed by our stay at the Westin. The Westin staff knew we were celebrating a birthday, so had a birthday cake and card waiting in the room when we arrived. It's the personal touch that makes the Starwood hotels stand out from all the rest. The hotel is great even with the renovations going on and it is our hotel of choice whenever we come to Atlanta for an event. Please pass my personal thanks to the hotel staff.
August 18, 2014
Rated 3 out of 5 by Rotty88 Unsatisfied
Arrived at the Westin on a Friday evening. The staff did not offer any gold status gifts; and then assigned a 9th floor room without a good view. The bed was too firm to sleep on and I woke up every 35-60 minutes to find a comfortable position. My love did not sleep well either and hit me in the face in the middle of the night. We were tired the next morning. I requested a 4pm checkout but the desk did not assign it to the room, I had to call the desk to have it moved to 4pm and the staff added that if we were not out at 4pm there would be an extra charge. (Hotel was not full, parking deck was less than full capacity) Threatening an extra charge? They should give a little money back! Loyal SPG members steer clear.
October 5, 2014
Rated 4 out of 5 by Tommymac Poor check in but otherwise good
Except for check in everything was fine. But check in time is at 3:00 and we were not able to check in until after 4:00 because rooms weren't available and then when we got up to our room the bed was not even made.
September 26, 2014
Rated 5 out of 5 by VKB44 You can't go wrong with this hotel...
The hotel epitomizes quality and great customer service.
September 24, 2014
Rated 3 out of 5 by RB17 WiFi
The usage and cost of WiFi is overrated. The service, even when it is free, is difficult to use. If security is an issue, different levels of access are easily established. To access common email, from known carriers, should never be a problem. It was most inconvenient.
July 1, 2014
Rated 4 out of 5 by wigstheome Solid Westin Experience
Checked in on a Tuesday afternoon for a two-night stay. Valet was friendly and efficient my entire stay, and I never had to wait for my vehicle. Check-in was fast and efficient, and as a Platinum, I was given a newly renovated corner king, 1919. The additional window made the room seem much airier. The renovated rooms are definitely a needed improvement, and a much nicer experience. The front desk was helpful throughout my stay, and my only complaint was that breakfast in The Palm was painfully slow. Otherwise, nice and comfortable Westin,
July 30, 2014
Rated 3 out of 5 by lala Be Prepared to Pay
First off let me say that the staff at this hotel was top of the line!
Very expensive, pay for every little thing like Internet and Parking not to mention expensive extras like $12 for an itty bitty drink and $5 for a small bag of chex Mix at the gift shop.
$32 to valet park, unless you say no they just assume!
$20 to self park.
$19 for internet-----------whaaat?
Restaurant VERY Expensive for what you get.
Room was just ok, No tub just shower and the door didn't secure very well so water all over floor.
No discounts here, even if you ask, do your research first.
Good location within walking distance to local mall.
February 25, 2013
Rated 1 out of 5 by LB2466 Poor Management
I checked in at 9:15 pm. A line was attempting to check in but rooms were not clean. NOTE I said 9:15 PM. The room I was assigned was not cleaned. I returned to the desk and was assigned another room. The next morning I was told I had to move because a basketball team had reserved the floor I was on. I was promised my bags would be moved to an upgraded room. Instead I was downgraded to a room that was not propertly prepared. Promises were made for compensation that were not kept. By the way , I was told the reason the rooms were not ready was because the manger elected to hold employee pep rallies instead of preparing the hotel. Great management decision.
April 3, 2013