Rated 5 out of 5 by SEC14th Convienence, Professional, Curteuos
we make an annual trip to Buckhead for the SEC Championship game. this is our 14th year of coming to this event but our 1st staying with Westin. Westin is by far the nicest and most professional place we have stayed during the last 14 years of coming to this event. We will be back next year.
December 8, 2014
Rated 5 out of 5 by BillWarnerRobins Awesome Stay!
We spent an absolutely wonderful night at the Westin Buckhead Friday night. It was our niece's birthday, so we did Zombie Night with the Atlanta Braves game followed by our stay at the Westin. The Westin staff knew we were celebrating a birthday, so had a birthday cake and card waiting in the room when we arrived. It's the personal touch that makes the Starwood hotels stand out from all the rest. The hotel is great even with the renovations going on and it is our hotel of choice whenever we come to Atlanta for an event. Please pass my personal thanks to the hotel staff.
August 18, 2014
Rated 4 out of 5 by madgame7 Great Hotel in Buckhead
This hotel is in a great location with pretty solid club rooms. Only real negatives about the hotel are:
1) Very few suites, resulting in an inability to get upgraded to anything beyond a club room
2) $22 for parking - not outrageous for Buckhead, but could be a nice Plat benefit for not really offering anything else (club lounge isn't really much)
3) Annoying self parking deck - not much they can do about it, but would be less painful if it didn't cost 10-20% of your room rate!
Overall, the club rooms are great, have a good layout and the bathroom is large enough to fit 2 ppl comfortably (good for traveling couples). Will definitely stay here again!
November 19, 2014
Rated 3 out of 5 by lala Be Prepared to Pay
First off let me say that the staff at this hotel was top of the line!
Very expensive, pay for every little thing like Internet and Parking not to mention expensive extras like $12 for an itty bitty drink and $5 for a small bag of chex Mix at the gift shop.
$32 to valet park, unless you say no they just assume!
$20 to self park.
$19 for internet-----------whaaat?
Restaurant VERY Expensive for what you get.
Room was just ok, No tub just shower and the door didn't secure very well so water all over floor.
No discounts here, even if you ask, do your research first.
Good location within walking distance to local mall.
February 25, 2013
Rated 1 out of 5 by LB2466 Poor Management
I checked in at 9:15 pm. A line was attempting to check in but rooms were not clean. NOTE I said 9:15 PM. The room I was assigned was not cleaned. I returned to the desk and was assigned another room. The next morning I was told I had to move because a basketball team had reserved the floor I was on. I was promised my bags would be moved to an upgraded room. Instead I was downgraded to a room that was not propertly prepared. Promises were made for compensation that were not kept. By the way , I was told the reason the rooms were not ready was because the manger elected to hold employee pep rallies instead of preparing the hotel. Great management decision.
April 3, 2013
Rated 3 out of 5 by RB17 WiFi
The usage and cost of WiFi is overrated. The service, even when it is free, is difficult to use. If security is an issue, different levels of access are easily established. To access common email, from known carriers, should never be a problem. It was most inconvenient.
July 1, 2014
Rated 5 out of 5 by KLF2 Excellent Experience at Westin Buckhead Atlanta
This is a very nice facility, close to the MARTA train stop, and hosted by terrific customer service professionals. The staff were friendly and accommodating, particularly those that worked the food events. I would like to personally call out Ira. He always wore a smile, had a friendly demeanor, and truly enjoys his job. Thanks for a great week!
January 25, 2014
Rated 5 out of 5 by Cal57 Welcomed with wonderful service by a friendly staff
We were treated as welcome guests by a friendly staff. The hotel driver on short notice took us to a superb restaurant, and came to pick us up at a late hour.
November 3, 2014