Rated 5 out of 5 by DARLING29 AMAZING STAFF SERVICE
I went with my family for a two night stay as a mother's day gift for myself. This is one of the best stays we had in Blue Mountain. Karu at Service Express Westin did an exceptional job while checking us in as we did get an early check in. Also Stefanie did a wonderful job in providing us with whatever we needed for our room. All the staff were amazing and very helpful. We loved the one bedroom unit which was facing the pool and the village. The location was very close to the village. We lazed by the fireplace the night before we left. We enjoyed every moment of our stay and look forward going back soon. I also thank the professional and friendly staff at SPG for giving me a good deal!
May 27, 2015
Rated 5 out of 5 by Darrick111 Darrick11
Great location for this hotel. Right at bottom of ski hill. Many out door attractions and activities. We stayed in a one bedroom unit which comes equipped with all essentials, just like home. Very beautiful and relaxing enjoyment on the balcony. Staff were warm and welcoming. Would recommend this hotel highly.
May 21, 2015
Rated 4 out of 5 by MCD0215 Nice suite with beautiful views!
My boyfriend took me for a birthday celebration to the Westin, followed by a day at the Scandinavian Spa. Great customer service, upon check in we were upgraded to a suite and the room size was great! We had a great experience at O&B, they never disappoint! We enjoyed the gym and property was well maintained!
Suggestions - we felt as though technology was a bit behind at the Westin. Specifically, the TV guide wasn't user friendly. Free Wifi should be standard at the Westin, or any 4+ star resort/hotel for that matter, not just in the common areas.
May 20, 2015
Rated 5 out of 5 by wongjt Fabulous suites and great service
We have been here several times with our family and enjoyed each visit. The suites are spacious and extremely comfortable. Would highly recommend with a family. The beds were extremely comfortable (except the sofa beds). The service was excellent all around. Housekeeping even hung up wet swim suits in our room to dry! The outdoor pools and hot tubs were clean and a highlight for my family. Short walk to the village. The only improvement would be to offer free in-room internet to all.
May 11, 2015
Rated 5 out of 5 by Malgorzata First class service!
We stayed the night at this hotel to celebrate my husbands birthday and it was wonderful!
The staff at check in were very friendly and informative, they also upgrated us on our stay and waived our parking cost due to our special celebration.
Our room was awesome, super spaciouse yet cozy. As we settled in there was a knock on our door sure enough it was a staff member who had delivered a box of chocolates and a birthday card for my husband signed by the staff. It was a surprising guesture and it put a smile on my husbands face (of course the white chocolate in the box was a bonus!)
The scenery outside of the hotel was just beautiful. The hotel also accommodated a late check out for us wich was perfect, we got a chance to wake up and have breakfast at the restaurant then packed up and checked out. Overall we were beyond satisfied with our stay and will definately return again!
April 18, 2015
Rated 5 out of 5 by Flora38 Absolutely stunning!
The staff were very friendly and very helpful. We absolutely had a great time! Will definitely recommend to everyone because the service was excellent
March 16, 2015
Rated 5 out of 5 by Pinky13 Birthday Getaway!
My husband and myself stayed at this hotel last week and had a great stay! The staff immediately recognized us as SPG members and upgraded our room which was beautiful. There was free wi-fi which we appreciated. Overall the hotel was in the perfect location and had access to everything. We loved the heated hot tub and pool, although the pool still seemed a bit cooler which prompted everyone to get in the two hot tubs, so they were a bit crowded. The only downside we found was not being able to check in before 4pm and checking out late the following day. Other than that we were quite happy with the stay.
February 17, 2015
Rated 5 out of 5 by JamesMarshall Incredible Service
The staff are fantastic, the amenities were in great shape and well maintained. The snow was perfect.
February 16, 2015