Rated 5 out of 5 by Tutiski Fantastic! A perfect Hotel for a perfect location.
This is a perfect hotel for a sky vacation. Next to the slopes and Village you don't need to leave the location to enjoy a variety of activities, restaurants, etc. As a Starwood Platinum Member, we were automatically upgraded (without asking) to a 2 bedroom suite with a beautiful view to the slopes. We chose free breakfast as our amenity. Plenty of room, 2 bathrooms, big dining table (perfect for a fondue dinner with friends), full kitchen, etc. Housekeeping was amazing (even loaded dishwasher was unloaded). Nice Starbucks coffee was replenished every morning.
We tried breakfast one day at Olivers and Bonancini (at the hotel) and it was OK. The buffet was poor in my opinion with few choices. everything tasted very good though. I preferred the breakfast at Sunset Grill (at the Village) which was a typical coney island breakfast. It was very good.
I am looking forward to my next sky vacation at the Westin Trillium House at Blue Mountains.
February 25, 2014
Rated 5 out of 5 by Johnny100 Wonderful winter weekend getaway
The deluxe room was both luxurious and spacious. Only complaint was that the clean staff did not show up until around 4 pm on Saturday and after just coming in from spending all day in the cold (from 10 am to 4 pm) we had really hoped that the room cleaning service had already come and gone. Needless to stay we told them to skip the service - just give us a few fresh towels as we were checking out on Sunday morning anyway. The hotel front check did give us 500 starpoints for our troubles. Also one other complaint was having dinner at the Oliver Bonacini restaurant they put us at a table near a side door where the staff kept opening and closing and this was very unpleasant but eventually a smart staff member put an end to this and the rest of our meal was pleasant.
February 10, 2014
Rated 5 out of 5 by Stef74 Wonderful family vacation
We were here in the summer of 2013, over the family festival in the village. My boys still speak of our stay there. As a matter of fact our youngest is rebuilding the resort on his mindcraft game right now.
We had a wonderful time, our every need was met. My husband works for the starwood chain and I was in the industry for over 18 years, traveling the world and seeing top notch hotels in Asia. I can only say that your hotel meets those expectations. We will for sure be back this summer if not earlier. It was also a pleasure seeing the GM on the floor and interacting with us....you could really tell that everyone cared!
February 3, 2014
Rated 2 out of 5 by douger this place is "okay" at best.
Food at O&B does not live up to the quality I know at their TO locations.I sent my steak back because it was over done- it returned 20 minutes later after everyone at my table had finished eating.
There is no respect to SPG Plat's to check in- we are just one of the herd. I ID'ed myself as Plat and was sternly told that there is a lineup.
The chambermaids went through the halls at 10:30 am in tandem banging on doors telling people to check out...clearly a practiced routine.
I feel like a piece of "meat" at this hotel, wait a long time to register, there is no attention to detail when staying at the hotel, and they want to get you out when the clock strikes 10:00.
December 23, 2013
Rated 3 out of 5 by Moge Great position , a little uncomfortable though
We had a great stay this weekend . The staff were fantastic . Just a couple of moans ! Our one bedroom suite with an adjoining den was great for our family of 4 . The sofa beds were easy to assemble but were incredibly uncomfortable . Our heavenly bed was very small and not very heavenly at all . I have stayed in many Westins and have always found the beds incredible but unfortunately this one wasn't . The cleanliness of the room was ok . Although finding an old contact lens in the sink and cigarette ends on the balcony was not pleasant .
All in all though the Westin is a great hotel and extremely convenient for the slopes and the village centre .
January 21, 2013
Rated 2 out of 5 by EuropeanTraveler Small pool, noisy room, reception staff not profesional
The hotel is new and looks good at the first sight but:
- The pool is really really small for the number of people that can fit in the hotel, so it was full, no empty space to rest.
- The air condition machine are just bellow 3rd floor windows, very anoying noise the full day specially during the night even with the window closed
- There is a private beach, we ask for the location, in reception they gave us the instructions to go (by car).... but when we arrived it was closed!.... I ask afterwards in reception and they said me that I've asked how to go not if it was closed or not !!!
August 9, 2012
Rated 1 out of 5 by BlueMountain2014 You don't get what you pay for
The hotel amentities and service did not align with typical Westin properties nor are they refelctive of the price
January 27, 2014
Rated 4 out of 5 by KandDW Excellent except for check-in
I phoned to confirm early check in on August 13, 2013 because we were travelling with an 8 month old on a schedule. Upon arrival at the hotel at the confirmed time, we were treated very rudely by one front desk staffer who said our room is not ready and there was nothing she could do and i quote"check in is not until 4, you know". She then just avoided eye contact until we backed away. The other front desk staffer saw us standing there awkwardly and asked if she could help. She was very friendly and efficient and got us into a different room type that was ready within ten minutes. She even made sure the crib was in the room before we were. She was great. The other front desk lady was not a great first impression. Otherwise we had a wonderful trip.
August 19, 2013