Rated 4 out of 5 by Travel0123 Friendly staff, except for Allison
Everyone was so friendly, helpful, and accommodating - the check-in staff, the valet, the cleaning staff.. And everyone at O & B was terrific! Except for Allison. She was extremely rude to us and changed our positive perception of he hotel! We asked to speak to the manager and she brushed us off and didn't want to help us. Other than her, everyone was super nice and made our stay pleasant.
February 18, 2016
Rated 4 out of 5 by Butterfly18 Good stay!
The hotel is beautiful and love the location. The staff is very friendly however could be more informative. We were not given any information in regards to the wifi and when we tried to log in it was at a cost. They were very accommodating with the check in and out times however checking out was a long wait due to them checking the room they forgot to come back to us and let us know our deposit was ready. I had to go back up to the front desk again. There wasn't any complimentary food or drink so no comment in regards to that. On the Sunday the one hot tub wasn't heating, other than that the hot tubs were a great attraction. The overall stay was luxurious however for the rate, perhaps a couple things could have been adjusted.
February 8, 2016
Rated 4 out of 5 by Pauline1965 Excellent customer services by Robert front deck attendant that needs to be acknowledged and recognize.
Robert from WESTIN blue mountain front deck attendant
When we arrive at WESTIN Blue Mountain we were taken care of immediately and was move to the front of the line as a SPG Platuim member. The front deck attendant Robert went out his way to acknowledge and accommodate my family and myself to a beautiful two bedroom suit ( it was absolutely beautiful ). Around 8 pm after our arrival I got a call from Jessica the manager at WESTIN that told me that the room that I was in will not be available for my last night stay and that I had to move. I was very disappointed to hear this because myself and family had already unpack and settle in as we were spending four night. She did compensate us with a free last night stay for the inconvenience.It help a bit but was still disappointed and was hoping we will not have to move. The next day I receive a call that I did not have to move and also got to keep all the peaks. Thank you for working to accommodate my family and myself it was greatly received. Thank you.
January 17, 2016
Rated 1 out of 5 by blue89 Staff Not Friendly
Stayed at the westin in blue mountain on Jan 5th-7th. Overall the hotel is clean, well maintained and the house keeping is excellent. Not to mention food is great and the hotel has many amenities. What made my and my girlfriends stay a bad experience was the fact that (1) our room was super noisy. All of the rooms have a small furnace inside of the room and the furnace is extremely loud kept us up for the two nights we were there. We went away to relax but couldn't even get a good sleep with the loud furnace.(2) the staff are rude and not helpful. We arrived at the hotel struggling with our bags and the staff didn't even ask to help us out. Instead stood there and looked at us struggling. I've stayed at motels with better service.
Wouldn't stay at a westin ever again. Don recommended it to anyone.
January 12, 2016
Rated 5 out of 5 by Momsta3 Impressed
My husband and I stayed at the Westin Trillium on Sunday 12/27. We arrived @ 6:30 pm, and were greeted at the door by a very helpful young man, who gave us information on where we could leave our car as we checked in. At check in, we met Amelia.
Amelia made us feel welcome and besides taking care of our check in, provided us with suggestions for evening activities, including a romantic drive to the top of the mountain, to enjoy the lights and scenery. We have been to many Starwood destinations, and never have we met a staff member who was as genuine and thoughtful. You can tell that Amelia enjoys her job and is very good at it. Our room was clean and comfortable. The stay was just what we needed to refresh after a long drive. We would be happy to visit again.
December 29, 2015
Rated 5 out of 5 by Noble1 A Great Stay
I stayed at the Westin Trillium House for a few days of relaxation and a quick last minute getaway. As usual it was an excellent stay and I don't want to leave at the end.
The pool and hot tub were highly enjoyable with the fall colours all around.
Sam on the front desk and Andrew on valet were exceptional in their service, attention and friendliness. They made me feel at home and go the extra mile to make my stay the best it can be. I will be back again in December and I can't wait.
December 2, 2015
Rated 5 out of 5 by SXTHRPST O&B Blue Mountain Birthday
We came to have a birthday party at O&B for my son and myself. Food was amazing and service was great too. Afterward a snow storm hit during dinner so we decided to stay at your beautiful hotel. Our room was well stocked and bed was very comfortable. My room was a handicapped room and had all that was necessary. A very nice suite with a kitchenette fireplace large tv and living room with eating space. The heater was too loud but very efficient and the sofa bed could have been more comfortable.All staff was very friendly and efficient, I was well looked after. We had a great stay for the night and will be back when better prepared to stay longer. Thank to all for a great birthday.
November 23, 2015
Rated 4 out of 5 by Smiling10 Awesome Stay
My husband and I were very impressed with the staff and their commitment to quality service. Everyone smiled, said hello and did all they could to provide us with top service. Other Westin hotels could use your hotel as a training model!
October 18, 2015
Rated 2 out of 5 by socrrulz02 Average Hotel for an Above-Average Price
We spent a week at this resort for a getaway vacation. Going in we considered a Westin Resort in a ski village to be an excellent choice of a splurge vacation but were rewarded with an all around average stay.
As an SPG Platinum member, we've stayed at a wide range of SPG properties and have come to expect a certain level of service that this resort, frankly, failed to live up to. Staff members seemed more concerned with getting you to go away than taking care of whatever the issue was. It always felt like I was "bothering" them by asking questions. The room service was spotty (coffee and tea were not replenished) and the first evening we were there we put the "Green Choice" sign on our door before 7PM but no one ever came by the check the sign/give us our voucher nor did anyone come by to service the room the next day. I was finally forced to go to the front desk (which was not manned) to ask that I be given credit for a green choice since my room was not serviced and no one seemed interested in coming up to our room. Also, shockingly, while the resort is located in a ski village and has several quaint towns within a 15-20 minute drive of the resort, there was zero information about the surrounding area. How does that happen? I know there is a concierge to answer questions but you would expect the hotel to have at least the minimum information about the area in the room for guest to glance at.
All in all our stay just did not live up to the level of service we have come to expect from SPG properties. We discussed several times how we would like to come back to the area but if we did, we more than likely would not stay at the resort.
October 13, 2015
Rated 5 out of 5 by Hal26 another superb visit
We returned for yet another short getaway before school begins. It's our 5th or 6th year now..can't remember however it's our little spot for R&R and for the kids to enjoy one last wimsy. Wonderful facility..ooh so comfy our bed and the staff were more than accommodating. Always a smile and an ask if more could be done to make our stay more pleasureable. We will be back perhaps a bit sooner than previously! Thank you Westin Trillium!
September 7, 2015
Rated 4 out of 5 by Andymas Great hotel but aging and needs repairs
We stay every year and enjoy the property but this year our room had a fridge that made noise all night and kept us up as well the AC caused a ticking found in the walls? You need to upkeep your property if you want to continue to charge a premium.
Can you please credit my Starwood account with the 500 points you promised if we forgo the room clean service which we did with the hanging thing on the door. It said we would receive a voucher for doing so but we did not.
September 7, 2015
Rated 2 out of 5 by Cambridge81 Ferrari with a Fiat motor
Let me start off with a couple positives. The building itself looks great and the staff have a professional appearance.
Here comes the "many" reasons for my rating
1) online you have the option to select early check in. It was their busy season so maybe that was not possible. Regular check in was 4 pm. I was told I would get a call when the room was ready. Never got a call. Checked back at the desk 30 min (4:30) later and amazingly our room was ready. After navigating our luggage cart passed a half dozen house cleaning carts we finally made it to our room. With the halls being so narrow it was a challenge especially with our room being apart at the end of the hall.
2) we get to our room with our two small children and begin to put our perishable items into the fridge in our one bedroom suite. Amazingly our refrigerator is not cold or even cool. I called to the desk (call #1) and they sent up engineering. They investigated and brought us another fridge within a half hour. Now we get to fully unpack.
3) A/c failure (call #2) that night our AC died and the room got super warm. Again I call the desk and they send up engineering. Apparently there is a part that doesn't work so a second fellow arrives and they change out the entire unit with a "refurbished" unit. So our breakfast was interrupted so this could take place.
4) Time for a shower. Well that's what I wanted to do but the light next to the shower did not work. With it being an in closed shower it made it dark without lighting. (Call #3 and a face to face at concierge desk). I say to the nice man there. "We have only been here for less then a day and this is the third issue we have had, as we head out to town please have engineering take a good look at our unit to ensure what should be working is working" a normal request one would think. I was told this was not possible and engineering would have to handle issues on a case by case basis. What a joke, $250 plus a night to stay in a room that is falling apart. He then said he would apply a $50 credit to our room which I also think is a joke for the issues we had in less then 12 hrs.
5) Back from town. No AC again. (Call #4). This is the second AC issue within the same day. Again here comes engineering. Apparently is was fixed again.
Needless to say I was content to check out after two nights especially after all the issues we had. I made a point to chat with the manager on our way out. I just wanted her to know about all the issues we had as I feel sorry for whom ever has our room next. I also filled her in that the shower door did not close (horribly mis aligned) and yet again no AC. I didn't bother to call in and ask for engineering as by this time I lost all faith in their ability to do any repair. After the nice calm discussion with the manager she said due to all the issues we had she was not going to charge us for parking for our two night stay. Wow, I guess that savings would cover the fact that our accommodations were horrible and the fact the AC didn't work. I think engineering spent more time in our room then we did.
I was very disappointed with the Westin. My rating of 2 stars was very generous.
September 1, 2015
Rated 5 out of 5 by ILLBCNU Simply Amazing
My wife and I were so inpressed with the accommodations and activities. It was awesome!
August 31, 2015
Rated 5 out of 5 by Reddog4ever Always a good stay, but .....
We have been going to this Westin for the past 10 years, almost every year. Every time there was a problem the staff was very responsive and was fixed right away. Not this time; we had no screen door to stop all the mosquitos and fly to get in the room and bother us all night long. The second day of my family 4 days stay, I ask the front desk to look into this problem and get back to me. Talk to them 3rd and 4th day, but still no answer back, even the front desk staff let the manager know. Beside this annoying problem this is a Westin, so everything was perfect. Every time we go for vacation we try to stay at Westin, or at least at an SPG hotel, so we had stays at Westin from Mont Tremblant,3 out of 4 Westins in NYC to SC, Florida, Georgia. Please fix the little problems like this missing screen door, or no propane for the patio heaters. We like our stay at Westin to be the way YOU have showed us it is every time. Nick
August 11, 2015
Rated 4 out of 5 by Danielle2026 Great Stay
Always very pleased with Westin Hotels. The hotel is very clean and the beds are very comfortable.
August 10, 2015
Rated 5 out of 5 by Millard Wedding Destination
I had the pleasure of vacationing at this hotel for my sisters wedding.
The staff were amazing. I would like to give a large shout out to Justin the concierge, he was amazing and very helpful all the time, made the experience feel like home :)
Very nice hotel with lots to offer a wide variety of aged people. I would definitely recommend a trip for any couple, family or group.
July 6, 2015
Rated 5 out of 5 by MarkMaestro11 Summer fun
From check-in to check-out - a wonderful experience. Hotel was sold out, but you couldn't tell. Cleanliness of hotel is exceptional in all areas. We were here for the Jazz on the mountain festival which was very well run.
July 5, 2015
Rated 3 out of 5 by Garden1 Really disappointing!
2 bedroom suite. Clean on the surface, but no furniture has been moved for cleaning - eg. candy wrappers under nightstands, paper and strwas etc. beneath other furniture, visible from certain spots, but not visible to cleaners, I guess.
Doors squeak when opened and closed. Kitchen sink drain is too slow - water sits in it for a while - and food from previous guests sitting in drain.
Reported above on first morning - sympathy, $100 credit. BUT no action.
Pillows very uncomfortable, king bed too soft, door to bathroom in king room too tight to close or open without forcing and noise. Toilets old and uncomfortable.
Really, really disappointing! I have a new idea of Westin - properties inconsistent - be prepared for disappointment!!!
July 5, 2015
Rated 4 out of 5 by Lamtang Shower room
The door cannot be closed tightly. Water can leak out on the floor through the gap of the door, need to use 4 towers to soak the water.
July 2, 2015
Rated 5 out of 5 by Royclan Fabulous Hotel
Kid glove treatment! We had a wonderful weekend.
June 23, 2015
Rated 5 out of 5 by Victor46 An excellent stay
We stayed the weekend at Westin Trillium. The weather was perfect and the hotel and all the services was absolutely top quality. Thanks.
June 11, 2015
Rated 5 out of 5 by DARLING29 AMAZING STAFF SERVICE
I went with my family for a two night stay as a mother's day gift for myself. This is one of the best stays we had in Blue Mountain. Karu at Service Express Westin did an exceptional job while checking us in as we did get an early check in. Also Stefanie did a wonderful job in providing us with whatever we needed for our room. All the staff were amazing and very helpful. We loved the one bedroom unit which was facing the pool and the village. The location was very close to the village. We lazed by the fireplace the night before we left. We enjoyed every moment of our stay and look forward going back soon. I also thank the professional and friendly staff at SPG for giving me a good deal!
May 27, 2015
Rated 5 out of 5 by Darrick111 Darrick11
Great location for this hotel. Right at bottom of ski hill. Many out door attractions and activities. We stayed in a one bedroom unit which comes equipped with all essentials, just like home. Very beautiful and relaxing enjoyment on the balcony. Staff were warm and welcoming. Would recommend this hotel highly.
May 21, 2015
Rated 4 out of 5 by MCD0215 Nice suite with beautiful views!
My boyfriend took me for a birthday celebration to the Westin, followed by a day at the Scandinavian Spa. Great customer service, upon check in we were upgraded to a suite and the room size was great! We had a great experience at O&B, they never disappoint! We enjoyed the gym and property was well maintained!
Suggestions - we felt as though technology was a bit behind at the Westin. Specifically, the TV guide wasn't user friendly. Free Wifi should be standard at the Westin, or any 4+ star resort/hotel for that matter, not just in the common areas.
May 20, 2015
Rated 5 out of 5 by wongjt Fabulous suites and great service
We have been here several times with our family and enjoyed each visit. The suites are spacious and extremely comfortable. Would highly recommend with a family. The beds were extremely comfortable (except the sofa beds). The service was excellent all around. Housekeeping even hung up wet swim suits in our room to dry! The outdoor pools and hot tubs were clean and a highlight for my family. Short walk to the village. The only improvement would be to offer free in-room internet to all.
May 11, 2015
Rated 5 out of 5 by Malgorzata First class service!
We stayed the night at this hotel to celebrate my husbands birthday and it was wonderful!
The staff at check in were very friendly and informative, they also upgrated us on our stay and waived our parking cost due to our special celebration.
Our room was awesome, super spaciouse yet cozy. As we settled in there was a knock on our door sure enough it was a staff member who had delivered a box of chocolates and a birthday card for my husband signed by the staff. It was a surprising guesture and it put a smile on my husbands face (of course the white chocolate in the box was a bonus!)
The scenery outside of the hotel was just beautiful. The hotel also accommodated a late check out for us wich was perfect, we got a chance to wake up and have breakfast at the restaurant then packed up and checked out. Overall we were beyond satisfied with our stay and will definately return again!
April 18, 2015
Rated 5 out of 5 by Flora38 Absolutely stunning!
The staff were very friendly and very helpful. We absolutely had a great time! Will definitely recommend to everyone because the service was excellent
March 16, 2015
Rated 5 out of 5 by Pinky13 Birthday Getaway!
My husband and myself stayed at this hotel last week and had a great stay! The staff immediately recognized us as SPG members and upgraded our room which was beautiful. There was free wi-fi which we appreciated. Overall the hotel was in the perfect location and had access to everything. We loved the heated hot tub and pool, although the pool still seemed a bit cooler which prompted everyone to get in the two hot tubs, so they were a bit crowded. The only downside we found was not being able to check in before 4pm and checking out late the following day. Other than that we were quite happy with the stay.
February 17, 2015
Rated 5 out of 5 by JamesMarshall Incredible Service
The staff are fantastic, the amenities were in great shape and well maintained. The snow was perfect.
February 16, 2015
Rated 4 out of 5 by kipper54 Great winter getaway location
My husband and I booked in mid week to this very clean and dog friendly hotel as advertised. The one bedroom suite was up to date with all amenities, fireplace, rainfall shower and comfy bed. It was a very cold few days but we were comfortable once back from the slopes in our room. One downside; we weren't allowed to leave our dog for a few hours and ski together. The dog waiver states someone must be with the dog at all times. Even at home we leave him for an hour or two. So my husband and I took turns on the ski hill. Other than that staff very friendly and accommodating. Would come again but leave the dog at home or in boarding but not the hotel.
February 14, 2015