Rated 5 out of 5 by rewardtime4 EXCELLENT HOTEL
Janet at front desk was most helpful regarding a minor mixup in reservations.
All front desk and staff were very courteous and helpful.
July 17, 2014
Rated 5 out of 5 by HakunaMatatta Great Hotel
I was very impressed with the hotel, although that has alot to do with the proximity to the village and all that has to offer as well. Hotel on it's own was Good and I think the Oliver & Bonacini restaurant is a Great feature of the resort. The beds and bedding are outstanding. I don't understand the lack of SPG recognition when the entire trip was booked through SPG?? Hot tub and pool an excellent feature also but the pay per use Wi-Fi ? really? in 2012..... no sense
January 12, 2012
Rated 5 out of 5 by UKsue Great Expectations met
It is always difficult to maintain people's expectations at a high level. Time after time again, this property delivers consistent quality accommodations, service, and amenities. Beautiful and perfect location and views, great rooms with fireplaces and fully equipped kitchenettes nicely maintained, and O&B restaurant very reasonably priced outstanding food!
I'd love some 'slippers' in the room, but I suppose there could always be something else to make it perfect...
January 10, 2013
Rated 4 out of 5 by st23 the hotel has spectacular room views
everything was excellent except there was a lot of dogs everywhere ie. lobby , hallways and outside of hotel.
pets should not be allowed, vacationers should leave them home with a pet sitter.
that was not appealing.......
July 10, 2014
Rated 5 out of 5 by Rosabella Family and friends
Loved the place rooms very clean staff and area restaurants were great.
July 19, 2014
Rated 5 out of 5 by Char27 Comfortable and Convenient
Love the kitchenette & pool.
Restaurant in hotel not great and overpriced.
July 16, 2014
Rated 4 out of 5 by Mercedes57 Areas of improvement--suggestions
We were located on the 3rd floor of the hotel; many of the hallway lighting shades adjacent to each room in the corridor were damaged and in need of replacement; the hallway carpet was torn and in need of repair along seams in the corridor areas too. Such items need immediate attention to not detract from the overall appearance of a Westin Resort of which I am an SPG member and a Starwood owner. The stay was enjoyable with a good view of the mountain.
January 14, 2013
Rated 5 out of 5 by Denise101 PERFECT WINTER RETREAT
Went on a family winter retreat for the first time to this resort with my kids. My son loved everything about the hotel, we stayed in the one bedroom loft and it was amazing, very clean and cozy. Had the best view of the mountains.We had lots of fun skating, site seeing, relaxing in the outdoor jacuzzi (in the middle of winter) the coolest thing to do.... Plan to visit in the summer for my son's birthday in august.
May 6, 2014
Rated 3 out of 5 by m9n1b4 this hotel
one there should not be a villiage surcharge, Hide it and but it in your hotel price. When the weather is under a certain temperature heat the pool. Fix the ramp for handicap people, its gravel and a long way there. My advice is for your future because I have been coming there ever since you opened, with my family. I didn't ger any special rate, and I think next year I will be going else where. Thank you very much. Wish you all the best in the future
August 2, 2013
Rated 5 out of 5 by RichardT Friendliness
This hotel has very friendly staff!!!
July 17, 2014
Rated 5 out of 5 by MCH72 Definite recommendation!
We ended up at this Westin sort of by mistake, and it was outstanding! Although we read several less-than-promising online reviews, our experience was EXTREMELY positive. Our 1BR loft room was in excellent shape, and the setting was much nicer than we expected. Hotel was great, village was great, and there were tons of outdoor summer activities for the whole family. We would definitely go back.
(Full disclosure: pool area needs some work.)
August 31, 2013
Rated 5 out of 5 by monkey91 Food & beverage
I was not impressed with the quality and prices at the Oliver & Bonacini restaurant. The decor is nicely done, however, the prices for breakfast are outrageous, and I didn't care for the fried potatoes deep fryed, they should be done on the stove.
June 26, 2014
Rated 5 out of 5 by Elvis017 Great Employee
I would like to make special mention to Roman, Front Desk Agent, who went above and beyond guest expectation. As I am a Westin employee I felt he treated me like any other guest paying higher rates and didn't expect anything as I had a starhot rate. His continuous smiles & friendliness towards myself and my family was a great start to our mini northern vacation.. He wished me a Happy Birthday & always greeted us when he was on duty.
February 21, 2013
Rated 4 out of 5 by George7291 Winter Vacation
The hotel was well maintained and the staff were very friendly and helpful. Rooms were very nice with a great view and only 3 minutes walking to Village and Ski Hills and Ridge Runner ride. Pool area and washroom & Sauna needs a little more attention. Guest throw their towels everywhere and they don't seemed to be picked up as often as they should be. Sauna not working great. Was never hot but the pool and hot tubs were great.
January 6, 2013
Rated 5 out of 5 Very good
-Arrived at 2PM and was told that check in can only happen at 4PM because hotel was full.
-15 CAD/day for parking fee is expensive
-breakfast not included
-They gave me a good upgrade and the apartment was huge with 2 LCD TVs, kitchen and on high floor.
-I was able to leave my car at the garage during the afternoon after my checkout.
-I also received a beer and pretzels as a welcome gift for Platinum guest.
January 4, 2012
Rated 5 out of 5 by fluffy1 enjoyed
loved room - slept like a log. staff super friendly and helpful. will be back.
July 7, 2014
Rated 4 out of 5 by Larry669 Our stay
For the most part staff was friendly. For the price you pay for the room no idea why they would charge extra money for 3 days of internet access, a little excessive. On our last day there took 45 minutes to get breakfast served because of a group that was there. There excuse was they had to redo the sauce. If we would of known it would of taken that long we would of ate in the town as we were pushed for time.
August 28, 2013
Rated 4 out of 5 by LinNew Short vacation with Toddler
We stayed for 3 nights at The Westin Trillium House, had a great time.
Room was really clean. As a family with small children, we are really happy about the hygiene of everything in the room.
Bed was really comfortable; almost as comfy as my own bed at home.
The one bedroom suite had stove tops and cook ware, easy to cook for our little one.
Staffs are friendly and helpful.
Swimming pool and overall facility in Blue Mountains are pleasant. We enjoyed as much as we could.
The O&B restaurant was delicious and convenient.
The kids club was under renovation. We didn't know about it when we were booking. Really wished that my daughter could spend some time there.
Don't like the paid underground parking, especially during a non-peak season. It's Blue Mountains, not downtown Toronto. The free outdoor public parking as an alternative does compensate it a little though.
June 27, 2013
Rated 5 out of 5 by Kelly312 Amazing hotel
This was our first visit to Blue Mountain in many years and The westin hotel was excellent. We stayed in a 1 bedroom + den and it was great. The kitchen was really convenient especially with a 1-year old. The room was modern, very clean and comfortable. The amenities were also great, we really enjoyed the pool. We had dinner and breakfast at O&B and both were fantastic. We will be coming back for sure.
October 14, 2012
Rated 4 out of 5 by VanLeijenberghlaan This hotel is excellent
Excellent rooms, very good services.
July 5, 2014
Rated 5 out of 5 by fitchic Wedding Bliss
The purpose of our stay was for a wedding; which included the ceremony and dinner all in the comfort of the hotel conference area. What a beautiful setting; from the "winter" decor to the amazing lighting! Lighting really is everything. The food was top notch. I am still in awe that it was a buffet style. If you are looking for a wedding venue, you have come to the right place. Pure wedding bliss.
December 21, 2012
Rated 4 out of 5 by Taz67 Beautiful Spot
Blue Mountain is a beautiful spot and the Hotel was great!
July 2, 2014
Rated 4 out of 5 by Localtraveller comfortable
I got a room facing the village on the fourth floor. It was a beautiful view. You can hear the water. It was peaceful. The staff was very helpful and polite. I also ate at Oliver and Bonacini restaurant downstairs. The service was excellent and the food is amazing. Compared to other restaurants like Tholos, Copper etc of the same price range, you could tell that O&B is on a different level.
August 7, 2012
Rated 5 out of 5 by SMANSUY FRIENDLY HELPFUL STAFF
STAFF WENT ABOVE AND BEYOND TO ASSIST WITH NEEDS AND ALWAYS WITH A SMILE. LOCATION WAS AMAZING. I TRAVEL QUITE A LOT AND A HOTEL IS A HOTEL. IT IS THE STAFF THAT MAKES THE DIFFERENCE AND YOUR STAFF WAS AMAZING. WE ATE AT YOUR RESTAURANT, USED THE VALET, FRONT DESK, AND ROOM SERVICE AND EVERYONE EXCEEDED MY EXPECTATIONS. ROOMS WERE VERY CLEAN AND UPDATED.
THANK YOU - WE WILL BE BACK.
February 15, 2013
Rated 5 out of 5 by Sable Family Break
Excellent break - plenty to do for the kids
June 28, 2014
Rated 5 out of 5 by 57joe Westin Collingwood
lovely hotel, close to all village amenities, very friendly staff, great restaurant at reasonable prices
June 23, 2014
Rated 5 out of 5 by Carrie73 Great Family Hotel
Our family stayed for 2 nights and had a great time. The pool and hot tub facilities are amazing and the staff are very pleasant.
The one improvement that I would recommend is the sofa beds. The mattress on our sofa bed was incredibly uncomfortable but we were forced to use it since we had a one bedroom suite and had the children with us.
That said, it was a fantastic stay.
August 31, 2012
Rated 5 out of 5 by sambora INCREDIBLE HOTEL AND SERVICE!
best hotel you can ask for. i have been going for the last 3 years and better and better every year. room are clean, spacious, comfortable, has everything you can ask for in it. facilities such as hot tubs, dining area, swimming pool-all beautiful. location amazing across from the village so you can shop and go mountain biking, ride on gondala and more! recommended to all!
August 28, 2013
Rated 5 out of 5 by Noble1 Great Stay, Great Staff
Stayed at Westin Tillium House for my birthday weekend. Room was great, pool and hot tub spectacular in the snow, delicious breakfasts at O+B Restaurant. The front desk staff Taylor and Sam were the best, they even brought me a birthday card signed by the staff plus a little box of chocolates. Valet Andrew was helpful and friendly. Will definitely be back again. Thanks!
January 1, 2014
Rated 5 out of 5 by HotKitten1 Beyond expectations
Very we'll kept, nicely kept room. Would definitely come back again.
June 24, 2014