Rated 5 out of 5 by Maria1972 Clean and great service
Really enjoyed our stay at the Trillium at Blue Mountain. My husband is not a fan of hotels but was very happy with the cleanliness of the room and the customer service and upgrades. We would stay again with Westin.
October 16, 2016
Rated 3 out of 5 by Pritz Room 274
This year I went there twice and I used my SPG points to stay. First stay I was upgraded to a suite and I really was so happy with the space and comfortability but yesterday I was so sad to know that I did not sleep well because of the loudness of the aircon when it runs to cool the room. I just stay woke up early and just wait to go home. I asked the receptionist to be upgraded since I have the benefit as a Gold member but the receptionist said that too busy. I also offer her even I will pay for the upgrade because I need space for my disability (hip replacement) and she said that no vacancy that's why I just keep the room. No problem with the room only the aircon.
August 29, 2016
Rated 3 out of 5 by julianna Too busy to care
Stayed at this hotel Aug 7-8 with the Family
Very clean and nice hotel except the service was not so good.
Requested early check in, did not get it, understandable since it is summer and hotel is very busy. The hotel has guaranteed check in at 4pm but it didn't happened because the room was not ready. I was told that because I requested higher floor the room is not ready. I said I will take what ever room is available but non of the rooms were ready. Finally got in at 5pm. Since we had to wait for our room to be cleaned they offered us $50 off and free parking. When I got the bill only parking wasn't charged, no $50 off.
I saw 4 different people at the front desk while I was dealing with all that and it was very frustrating.
I would still like to get my $50 off somehow.
This is first time that I am very disappointed with the Westin. I stayed for business all the time at the Westin hotels and was very happy with all the hotels except this one.
Will spend my $500 somewhere else nest time.
Reservation # for your records was 61828146
August 8, 2016
Rated 5 out of 5 by BarbaraQ Anniversary Weekend
Absolutely fabulous weekend to celebrate my parents-in-law 50th wedding anniversary. We had 4 one bedroom suites with a den all on the 4th floor. Staff were very helpful and treated us very well. Would highly recommend the resort and will definetly be returning for a family winter weekend get-away. Thank-you to all staff who made this milestone such a memoriable occasion!!! xxx
August 7, 2016
Rated 5 out of 5 by Gordon576 Great place to stay!
Enjoyed our stay very clean and comfortable.
August 5, 2016
Rated 5 out of 5 by Jdmama905 Another great stay!
I've lost track of how many times we've stayed here and keep coming back bc love everything about this Westin. Location. Beautiful room and amenities. Exceptional concierge staff. Overall family vibe. Always sad when we have to leave and look forward to our next stay.
July 29, 2016
Rated 5 out of 5 by Sunshine10 Blue Mountain is amazing
This was our second time at Westin Trillium House, Blue Mountain, and third time to Blue Mountain. We were here 4 nights, 5 days. Staff at hotel are exceptionally friendly and go the extra mile for every guest. They are the friendliest hotel staff I have ever encountered in my travels. and I mean all staff, at all levels, from the time you arrive, to the time you leave, all staff are friendly and helpful. Thank you!
Hotel has lovely clean rooms, sofa couches have nice foam mattresses - not annoying springs, beautiful pool and hot tub, and easy walk over to the Blue Mountain village. I call this place my "Happy" place! I look forward to coming back in the future!
July 28, 2016
Rated 4 out of 5 by Grace548 Air con keeps on breaking.
We are currently staying at Westin Trillium Blue Mtn. Ontario. Our room is beautiful but the air con keeps on breaking. It is very hot and uncomfortable. The service guys are polite and comes to fix the air con but will break again. The inconvenience of them in and out of our room, the room being uncomfortable make me give this a very low rating. I complained at the front desk and gave me a mere 10% discount! Not a happy camper here. All the discomfort and hassle is not worth it at all. Finally change the entire air con unit the second day of our stay.
July 22, 2016