Rated 5 out of 5 by Yoda Hotel Features
the staff were very helpful,engaging and were always ready to assist.
The hotel was beautiful and easy to navigate to other locations.
We will look forward to our next visit.
August 8, 2012
Rated 5 out of 5 by Ruby10 Met my expectations
Bed very comfy. Staff very friendly. Great place to stay, but my only complaint is that they charge for internet and parking where most other places at Blue Mountain do not.
May 20, 2013
Rated 3 out of 5 by BiBi77 Hotel smells very clean
The pool area needs lots of work. The water looks very foggy and dirty. We had to pay to go to the plunge b/c my girls found the pool dirty and very rough on the pool floor.
July 16, 2013
Rated 5 out of 5 by HotKitten1 Beyond expectations
Very we'll kept, nicely kept room. Would definitely come back again.
June 24, 2014
Rated 5 out of 5 by MrsCP This Hotel is like a private Condo
From the moment we checked in, the enthusiasm of the staff at the front desk and at the front door was exceptional. The restaurent always is delicious, a perfect stay !
October 8, 2012
Rated 5 out of 5 by LisaToronto Westin delivered quality!
I always come back to Westin. The rooms are up-to-date, beds are comfortable, people are more than willing to help and accommodate your requests!
April 15, 2014
Rated 5 out of 5 by Sable Family Break
Excellent break - plenty to do for the kids
June 28, 2014
Rated 3 out of 5 by Sarah03 Mixed feelings
Hot tub/pool area is great.
Housekeeping was great.
Front Desk staff when I checked in wasn't so friendly. Room was missing screen to balcony and view was blocked.
August 1, 2013
Rated 4 out of 5 by murray Everything you need in one place
Service and amenities are as advertised.
I forgot my shoes for the gym and was provided with a pair!
how good is that.
Staff very attentive and room was perfect
February 3, 2013
Rated 5 out of 5 by penni62 this hotel was very comfortable and clean
excellent customer service, very nice clean facilities, hot tub and pool very clean, room was a bit warm couldn't get the room temperature down..
April 2, 2014
Rated 4 out of 5 by sportyChick great 4 season destination
Beautiful fall color views from every room. Hotel is well kept, rooms have everything you would need. Outdoor hot tub had plenty of room and was perfect temp.
October 11, 2012
Rated 5 out of 5 by Delia40 Great Place
Enjoyed the restaurant amazing, room was beautiful, the place itself was great. Ammenities were great, took advantage of them. Very well put together place.
April 1, 2013
Rated 5 out of 5 by Thelma341 Great overall stay
The staff were exceedingly warm and helpful, and the whole visit was thoroughly
June 2, 2014
Rated 5 out of 5 by PMKD Awesome hotel
We just got back from Blue Mountain and we can't wait to go back. The hotel was very clean, and the staff extremely friendly! Great family getaway!
August 31, 2012
Rated 5 out of 5 by Donny36 Verrrrrrrrrrrry nice place to stay
We loved our time at this hotel. All activities are less than 5mins walk and love the look of the hotel. We will definitely come back next summer
July 22, 2013
Rated 4 out of 5 by Jess123 Great family stay
My family (husband, 5 y.o and 3 y.o) and I stayed at the Westin for 2 nights. We were able to check-in at the designated 4 pm time, and my request for a village view was honoured. The check-in staff were very friendly and courteous.
It was our first time at this hotel, and were pleasantly surprised by the room, with high ceilings and roomy bathroom. The beds were comfortable, but pillows were lumpy. Noise level while sleeping was affected by the air conditioning sound going on and off (we had not adjusted the thermostat).
The kitchenette was well appointed, except lacking a dish towel (which was given the next day). The major issue I had with this kitchen was the unwashed coffee machine. If you didn't bother having a cup of coffee, you wouldn't have known...but I opened the top, the coffee filter cup was crusted with old liquid, and I pulled out the glass pot and the top also was dirty. After seeing this, I proceeded to wash every plate, utensil, and cup in the dishwasher before I had my family use them for meals. If attention to detail can't be given to the coffee machine, I can't trust the other items would be clean as well.
The pool temperature was wonderful, and towels were plentiful. The pool washroom was a bit musty smelling, but what can you expect for a pool bathroom. It was much appreciated that there were extra life jackets and pool toys for the kids! A great extra touch.
The resort private beach also was a pleasant surprise. We went later in the day, and it was not very busy. Towel service and relatively clean washrooms! The vendor who was renting out the kayaks refused to rent out a boat to me after 5 pm (as they closed at 6pm). I understand since it was an hourly rental, they wanted to make sure guests returned their equipment on time...but I was a customer willing to pay full price (an hour's rental) for only 30 minutes because my son wanted to try the kayak (at 5:15pm). I was surprised an entrepreneur wouldn't take me up on that offer. Nonetheless, the experience at the beach was a pleasant one.
The location of the hotel is great -- close to the village, activities, beach...a truly nice getaway for a few days. Thank you to the lovely staff!
August 22, 2014
Rated 4 out of 5 by LC12 Wonderful winter getaway
We have been here in summer and winter, and have enjoyed every stay. So much to do year-round, especially with kids. A great family getaway.
January 4, 2012
Rated 2 out of 5 by Maneman Was better before
Always a problem with my bill.
Still waiting for a refund on my visa. Kids screaming outside my window at 12am had to say something myself
August 23, 2013
Rated 4 out of 5 by Commish Food & Beverage
The food quality, presentation and service exceeded my expectations. The entire team delivered a quality product and should be commended.
March 22, 2013
Rated 4 out of 5 by JakesZaidy This hotel has very comfortable family accommodations
The hotel is well appointed and has a wide range of activities
June 4, 2014
Rated 5 out of 5 by Marlowe A Wonderful Place to Stay
A great hotel with all the necessary frills for a great holiday. Comfortable, clean and friendly. Can't wait to stay here again!
June 11, 2013
Rated 5 out of 5 by Skier2014 Great ambiance
The location is excellent. An easy walk to the village with many attractions including varying restaurants.
April 15, 2014
Rated 5 out of 5 by Janoson A Fabulous Experience all around!
Looking forward to returning already!
June 8, 2014
Rated 5 out of 5 by Carm61 We relaxed and rejuvenated!
I would definitely recommend the Westin Trillium at Blue Mountain! The staff are attentive, friendly and professional!
May 19, 2013
Rated 1 out of 5 by BlueMountain2014 You don't get what you pay for
The hotel amentities and service did not align with typical Westin properties nor are they refelctive of the price
January 27, 2014
Rated 4 out of 5 by Pinkpony Westin Trillium is an excellent hotel with great amenities.
The restaurant was excellent with awesome service. Room was spotless. Amenities were great and great hiking path.
August 28, 2013
Rated 5 out of 5 by Evert Our stay was great , the hotel was great
Just which there was a another rating for staff
they were more than excellent looking forward to a return visit
September 23, 2012
Rated 5 out of 5 by Bryan4015 Hotel had everything... and more
Everything from the staff to the facilities was perfect. We had another wonderful stay at this Westin.
January 7, 2013
Rated 2 out of 5 by Tiffany76 Beautiful Hotel...Poor Customer Service
Comfortable rooms, beautiful grounds. Poor customer service when it comes to dealing with concerns.
September 27, 2012
Rated 5 out of 5 by DB00 Great quick getaway!
We enjoyed a very quick one night getaway and found the facilities and staff to be excellent!
June 10, 2013