Rated 5 out of 5 by Sunshine10 Amazing place
great hotel / area for family. plenty to do for all. staff very friendly and responsive. nothing but good things to say. Having a kitchenette or full kitchen is great to provide maximum flexibility for snacks and meals. We will definitely be back. Thank you!
November 12, 2014
Rated 2 out of 5 by douger this place is "okay" at best.
Food at O&B does not live up to the quality I know at their TO locations.I sent my steak back because it was over done- it returned 20 minutes later after everyone at my table had finished eating.
There is no respect to SPG Plat's to check in- we are just one of the herd. I ID'ed myself as Plat and was sternly told that there is a lineup.
The chambermaids went through the halls at 10:30 am in tandem banging on doors telling people to check out...clearly a practiced routine.
I feel like a piece of "meat" at this hotel, wait a long time to register, there is no attention to detail when staying at the hotel, and they want to get you out when the clock strikes 10:00.
December 23, 2013
Rated 5 out of 5 by Cahir Staff
Exceptionally friendly and helpful staff who all seemed very happy to be working at this location.
Thoroughly enjoyed our stay.
October 30, 2014
Rated 3 out of 5 by Moge Great position , a little uncomfortable though
We had a great stay this weekend . The staff were fantastic . Just a couple of moans ! Our one bedroom suite with an adjoining den was great for our family of 4 . The sofa beds were easy to assemble but were incredibly uncomfortable . Our heavenly bed was very small and not very heavenly at all . I have stayed in many Westins and have always found the beds incredible but unfortunately this one wasn't . The cleanliness of the room was ok . Although finding an old contact lens in the sink and cigarette ends on the balcony was not pleasant .
All in all though the Westin is a great hotel and extremely convenient for the slopes and the village centre .
January 21, 2013
Rated 3 out of 5 by Jaideep Overall we had a good vacation
We received the room as per what we booked.
The good things. - location of the hotel was the best just at the bottom of the mountain and steps from the village ideal for skiing also the outdoor heated pool was great and the best thing we liked is the dinner at the O&B restaurant on site and the friendly staff specially the guy who helped us with our luggage Jonathan.
Not so good things - our room was miles away from the elevator seemed like a never ending walk the Internet in the room seemed like it was from the 90s the connection would drop all the time and also when connected it would be terribly slow. The safe in the room would not lock had to finally call someone to get that fixed and the pull out sofa bed was not of best quality
December 28, 2012
Rated 3 out of 5 by Weldon Disappointed in what should have been a better experience
My wife and I stayed 2 nights while I had a conference. The room was average. I re-arranged the desk to allow better access. It seemed to be lacking an extra chair or the desk could have been larger. It just seemed out of place. The bathroom was large enough and had a tub/shower. Too many hotels are abandoning tubs. My wife now has to ask at registration.
Our view on the 4th floor was looking at the side of a ski hill, in the fall. Not much in other words. I am sure the lake/ski village view rooms were much better.
Our HVAC system was noisy and hard to control. We just turned it off at night. The opening door to the false balcony allows fresh air and the gas fireplace would have been a nice touch in winter.
We cannot find a way to be polite about this but this hotel had the roughest toilet paper and tissues that we have ever encountered! We actually bought some of our own at a store as we became sore from using the hotel supply. At $200+ a night, one expects better than industrial grade toilet paper.
I used the wireless internet which was average in speed. I guess I cannot complain as I was not charged the $10 a day fee. Apparently our room was close enough to the lobby (free wireless) that we could log at no charge. Other conference attendees were disappointed that a high end hotel like the Westin still charges for internet.
The staff were OK but I expect they were recent trainees. I took my laundry to the front desk at 6:00 pm using the hotel's; listed on the form instruction: "Overnight, in by 10:00 pm, back by 7:00 am". I was told that the laundry had already left and that there was no such service. I asked why it was listed then on the form? After a few minutes wait, I was advised that it could go out the next day at 9:00 am and be back by 6:00 pm. I replied I would by then be in Toronto!
I asked for a half hour later check out and was advised that a large group was checking in at noon and it would be difficult. I noted that I had checked in at 4:00 pm and that as a SPG a half hour extra was not a big deal. I did use the half hour anyway but at check out the noon crowd were early and the line to staff was not clearly defined, a shambles. I finally said in a loud voice that if they wanted to check in they better let some people check out. This worked however, no one seemed to be in charge.
The conference food was very good although we did not actually eat in the restaurant. The walks around the village were interesting. The valet and porter staff were great.
I suppose in winter or summer the resort is much nicer but considering the above (and we have been to other similar resorts in season), we only rate it average.
October 27, 2014
Rated 3 out of 5 by gran7 Beautiful spot
We had a great room with a view of the village.
October 23, 2014
Rated 5 out of 5 by Nick4d3 AMAZING RESORT!
My wife and I stayed at the Westin Trillium House for our anniversary this past weekend and our stay was one to be remembered forever! After originally booking our stay for 2 nights, we decided to stay a 3rd, and then a 4th! The hotel is absolutely beautiful & very very clean. The staff was sooooo polite and accommodating. Being slope-side, the location could not have been any better! This is a premier resort for Northern Ontario, if you haven't had a chance to visit, you're missing out! We can not wait to share our experience with our friends and family back in Michigan! We'll be back soon!
March 23, 2014