Rated 5 out of 5 by Tom41 The 2-bedroom suites are excellent
If you need 2 bedrooms, book the 2-bedroom suite. Full kitchen and the best-quipped kitchen in all our travels. Excellent for a family gathering and very pet-friendly. The outdoor pool has lots of space--very quiet at 7 AM if you really want to swim. One hot tub is quite large and was perfect for a 3-year-old to warm up in after the pool.
August 9, 2013
Rated 3 out of 5 by Worldtraveler Good hotel except for Breakfast
My room rate included breakfast with extra $40 charge but I had to go outside the hotel to have breakfast . The restaurant was packed with people, I had to wait for 30 minutes before getting seated. It was more expensive to pay breakfast to the hotel than to the restaurant directly. I.e. the hotel charges more for inconvenience?!
April 1, 2013
Rated 5 out of 5 by Elcie79 The hotel that meets our needs.
Our first stay and visit to Blue Mountain was great. My request for a nice view of the mountain from our room was granted. The room and bed are clean and very comfortable. Service is excellent. Just recommended to a co-worker and would gladly visit and stay. Thank you to all the hotel staff for our very pleasant and comfy stay.
September 15, 2013
Rated 5 out of 5 by Skifamily3 Great stay!
Had a great stay at this hotel! The staff were excellent and really went out of their way to accommodate our needs. The pool and hot tubs were great! The location is right on the hill in the village so we could walk anywhere quickly.
April 3, 2014
Rated 4 out of 5 by Jess123 Great family stay
My family (husband, 5 y.o and 3 y.o) and I stayed at the Westin for 2 nights. We were able to check-in at the designated 4 pm time, and my request for a village view was honoured. The check-in staff were very friendly and courteous.
It was our first time at this hotel, and were pleasantly surprised by the room, with high ceilings and roomy bathroom. The beds were comfortable, but pillows were lumpy. Noise level while sleeping was affected by the air conditioning sound going on and off (we had not adjusted the thermostat).
The kitchenette was well appointed, except lacking a dish towel (which was given the next day). The major issue I had with this kitchen was the unwashed coffee machine. If you didn't bother having a cup of coffee, you wouldn't have known...but I opened the top, the coffee filter cup was crusted with old liquid, and I pulled out the glass pot and the top also was dirty. After seeing this, I proceeded to wash every plate, utensil, and cup in the dishwasher before I had my family use them for meals. If attention to detail can't be given to the coffee machine, I can't trust the other items would be clean as well.
The pool temperature was wonderful, and towels were plentiful. The pool washroom was a bit musty smelling, but what can you expect for a pool bathroom. It was much appreciated that there were extra life jackets and pool toys for the kids! A great extra touch.
The resort private beach also was a pleasant surprise. We went later in the day, and it was not very busy. Towel service and relatively clean washrooms! The vendor who was renting out the kayaks refused to rent out a boat to me after 5 pm (as they closed at 6pm). I understand since it was an hourly rental, they wanted to make sure guests returned their equipment on time...but I was a customer willing to pay full price (an hour's rental) for only 30 minutes because my son wanted to try the kayak (at 5:15pm). I was surprised an entrepreneur wouldn't take me up on that offer. Nonetheless, the experience at the beach was a pleasant one.
The location of the hotel is great -- close to the village, activities, beach...a truly nice getaway for a few days. Thank you to the lovely staff!
August 22, 2014
Rated 5 out of 5 by Helen26 The hotel was excellent all round
We were very impressed with the hotel, the accommodation and all the facilities. We would have no hesitation in recommending it to others.
August 17, 2014
Rated 5 out of 5 by chillis Always a good time.
As always, staying at Westin Hotel was great. The staff and facilities do their best to ensure that your every need is met. As usual the whole great experience starts off with the valet then flows from there like an enchanted stream. We will return again and again.
September 30, 2013
Rated 5 out of 5 by Hygienie Lots to love
My husband, son and I really enjoyed our time at the Westin Trillium House. The room was super and fit our needs well. We really liked being able to park our car and enjoy a few days in the village. Lots of food options, shopping and excitement for our 10 year old.
August 13, 2013
Rated 5 out of 5 by moe71 8 years and counting.....
My wife and I have been staying at the Westin Trillium each summer (a long weekend) for 8 years now. Our kids are now 7 and 8 so we have needed assistance for the first couple of years and the staff at this hotel has been first class. Once again, we just returned from a long weekend stay and they impressed us. I had made a mistake on my reservation and Stephanie and Susan were there to help and resolved the issue very fast. Great hotel and look forward to returning next summer!
August 5, 2014
Rated 5 out of 5 by Aya67 Perfect Hotel to relax!
We had a comfortable and relaxing stay in this hotel, the view outside is amazing!
I would definitely recommend this hotel to my friends in Japan!
March 31, 2014
Rated 4 out of 5 by Harvey27 The Hotel passed my expectations
My husband and I really enjoyed our 2 night stay. From the activities offered, to the cleanliness of everywhere, friendly staff..the only thing I would add the next time would be a balcony. Thank you.
August 13, 2013
Rated 2 out of 5 by jim13 no recognition for gold members
No upgrade available even though hotel didn't seem full. No proper alternative offered either.
Hotel didn't offer skipackage even though they do exist and save a lot
February 17, 2013
Rated 5 out of 5 by Charles41 Executive Vice President
Excellent facility, this is the second time I have stayed at your hotel in the last 5 years. The village is a great place to stroll through
October 22, 2013
Rated 5 out of 5 by Stan23 Our Stay
The staff of this hotel were very friendly and looked after all my needs. The pool and the grounds were great.
August 11, 2013
Rated 4 out of 5 by CdnSpeed A great venue
Nice to have entertainment, facilities and service all in one location and then be Dog friendly - WOW
January 8, 2012
Rated 5 out of 5 by Instaria Amazing modern hotel and awesome That it's dog friendly!
We just wanted to provide some feedback from our stay at the westin trillium house blue mountain. It was our first time staying there and we absolutely loved it! The hotel was beyond our expectations - it was very modern and clean and the room and the view were amazing. The staff was very friendly and we just absolutely loved this hotel. We were able to bring our dog with us as it is a pet friendly hotel and this was a huge plus for us and why we picked this hotel. It was amazing and made us so happy to be able to bring our dog with us! We had an amazing experience with him and had no problems he loved the hotel. Amazing feature!!
The only thing we would say is that we loved it so much that we decided we wanted to stay for a second night but the only price we were offered was 250$ for the second night and we thought we would be offered some sort of deal considering we were already staying for the first night and if they wanted to fill the room again another night, especially during the week as it was not busy at all that they could have offered us a discounted rate to stay another night. We ended up not staying the second night because of this but would have loved to.
Sent from my iPhone
July 8, 2012
Rated 2 out of 5 by UKsue first ever non-recommended Westin
We had a decent stay at this Westin and the location was convenient for ski/snowboarding, and most of the staff were pleasant but there were several 'deal breakers' during the stay:
1) NO spg gold recognition upon check in; NO late check out awarded on day of departure
2) Breakfast quality was poor, oily and sloppily presented, especially for the pricing. For a $15 omelette and $8 oatmeal, I expect more than instant oatmeal and oily eggs.
3) No milk alternative! I didn't know resorts existed without non-milk alternatives nowadays. Soy or almond milk or lactose free milk is an absolute must.
4) Check in/parking took 90 mins, not because of delay but because of lack of efficiency in communication between staff.
5) Temperature in room was not adjustable and no central humidifier in such a dry environment.
6) Cheap, thin bathrobes. Like putting on a bed sheet...and this when marketing an outdoor heated pool & hot tub in the winter?! Don't get me wrong, the hot tub and pool were great, but the bathrobes were particularly not luxurious.
January 1, 2012
Rated 5 out of 5 by Heln This hotel has great amenities
Spacious and well thought out guest rooms / suites. The lovely bathrooms, kitchenette, balcony and gorgeous fireplace make it all a complete package.
August 12, 2014
Rated 3 out of 5 by Clarke67 Great location
Check in was extremely slow front desk staff was inefficient.....took way too long.
Not enough access to chairs by the pool. Lots of reserved chairs with towels. Pool staff were great, tried to be as accommodating as best as possible
August 10, 2014
Rated 5 out of 5 by Janice30 Loved this hotel
We had stayed in the village before but wanted to stay somewhere different this time.I had checked the reviews on line and they were all positive.I had asked for a pond view and a quieter section of the hotel and they gave us just that. Our room was perfect and the staff was very friendly.It was also nice that we did not have to pay for parking but it would be nice to have free coffee in the lobby in the morning as I had to pay $10.00 for two coffees which I thought was a bit extreme.I would recommend this hotel for many reasons.We can't wait to go back.
July 13, 2014
Rated 2 out of 5 by edhug67 Very disappointed
As a Starwood Preferred Guest member, my husband and I booked a one night getaway at the Westin Trillium Blue Mountain this past Sunday. We chose to stay here because I had previously stayed at this property and found the rooms and setting very relaxing. In addition, I opted for the bed and breakfast package because I enjoyed the Oliver & Bonacini Café Grill restaurant that is on site. This was an extra $40 for the breakfast (over the cost of a room-only charge) but for the convenience and food quality/selection, I decided it was worth it.
Upon arriving, there were notices posted in the lobby that indicated the property was undergoing renovations. I found this surprising because this information was not presented anywhere on the Westin website when I booked. When we checked in, the front desk associate handed me breakfast vouchers and indicated the vouchers were for the Sunset Grill in the village which was a 5 minute walk from the hotel. I questioned her when she said the Sunset Grill but she simply confirmed and offered no explanation as to why the vouchers weren’t for the O&B restaurant.
Our breakfast was a horrible experience and I am surprised that Starwood would want to associate their luxury Westin brand with an outside restaurant that does not deliver a quality breakfast. When we arrived we were told everything that the vouchers did not include – fresh juice, any steak or chicken item and no side orders. The omelettes were execrable and my husband’s coffee had a lump of spoiled cream in it – disgusting. Each breakfast was $10.99 so it appears that Westin made a healthy profit on the extra $40 I paid for the bed and breakfast upgrade.
I feel that the online booking process was misleading – there was no mention of renovations occurring at this property or that the breakfast would be anywhere other than the hotel restaurant and definitely not at the Sunset Grill. If I had known that the breakfast was outside the hotel or, in particular, at the Sunset Grill I never would’ve opted for the $40 breakfast “deal”.
My trust in the Westin has been tarnished by this experience and I will hesitate before considering further bookings at Westin Hotels.
April 25, 2013
Rated 2 out of 5 by DON43 Dissappointing stay
For this 3-night stay there were some positives and some negatives but, overall, the feeling of my wife and I was that we would not be coming back. In fact, I communicated this to to the front desk staff on check out. First the good things. There was a room upgrade. The care and attention shown by the bellman, Josh, on our arrival made us feel welcome. We also appreciated the concern of the front desk person, Samantha, as we tried to resolve issues regarding bed type, breakfast arrangements and billing. We appreciated the removal of the parking charges as some compensation for our "problems". I will divide our concerns into two areas "room" and "breakfast". Because of the sel-catering focus of the rooms, much space is devoted to the kitchin area leaving little room for the bedroom. Thus we had a small queen bed rather than king. There were also problems with the provision of toiletries and bottled water. There was only ever one bottled water in room: I was informed by Service Express that this was standard practice. My experience with other Starwood properties was that it is always 2 bottles for double-occupancy. After the first night none of the toiletries were refreshed/replaced and the bath mat was missing. I asked for a vanity kit, standard in all the |Westins that I have recently stayed at, but was told by Service Express that these were not normally provided.: why not for a category 5 hotel? The other major problem was breakfast which was at the Sunset Grille in the Village. The first morning we find that we could not get coffee and juice, just one, and no cereal was available. Eventually this was sorted out, atleast the drinks, with the owner of the Sunset Grille. This problem was brought to the attention of the Westin and they said that they would mention it to the manager (Westin). They offered us an in-house dining credit of $16/day: we had paid $30/day for the breakfast option. We continued with the Sunset Grill and only got coffee+juice if the owner was present. At check-out, it was impossible to tell what had been charged for breakfast and how this related to our final bill. Neither of the front-desk staff were able to explain the bill.
June 30, 2012
Rated 4 out of 5 by Kat67 This hotel is conveniently located in the Village
This was my family's 3rd stay at this particular hotel and unfortunately this time it was a little disappointing. The last couple of years we had great rooms, even were upgraded last summer without requesting it to a fantastic den room with a full kitchen. We loved it so much which is why we came back this year. However we were put in a den room again which we booked thinking we were getting a similar room to the one last summer but this room didn't have a full kitchen, was smaller and dirtier. The screen door was ripped open so we always had to close door or flies came in. Couple of fixtures were broken and/or loose in room as well. Overall the room wasn't very clean. We felt because it was on the bottom floor, those with pet dogs probably stayed here. My husband described room as "smelling like a barn". We had to stay there from Friday to Monday because it was a long weekend and then they finally moved us to same or close to same room as last year. Couldn't believe the difference...so much better. Overall the hotel is in a great location and for the most part you get good service. We have had great past experiences but this time it just wasn't up to par with our last visits. We asked our room to be cleaned a few times after we left and came back to it being partially cleaned...garbages weren't even emptied a couple of times and one day there was a pile of dirty towels on our floor that housekeeping forgot to even pick up. It may have just been a bad week for us because like I said, the past 2 years had been very good at the Westin. Another thing I didn't agree with is my son and I went to the Plunge one day and again the next day and the fees they charged us were extremely different. I thought we were given a discount for being Westin guests the first day but the 2nd day, price was triple. The girl at desk told me that we get no discount and that the clerk day before made an error. To this day, I don't really know who was right. I think hotel is great for those we have pets but for us I feel for what we pay we would prefer to stay at a hotel that is pet-free. I noticed my son's allergies always flared up whenever we stayed there.
July 16, 2013
Rated 4 out of 5 by Stacey0106 Nice stay
We stayed for three nights on the third floor. We had a little kitchenette and a view of the mountain. Not sure why we didn't get a balcony as both rooms on either side of us had one. Reasonably quiet room but was miles away from the elevator. Hotel facilities were nice and centrally located on the resort. All staff were friendly and helpful.
August 4, 2014
Rated 3 out of 5 by PeterGW Food
Oliver Bonacini, a known restaurant in the Toronto area has supposedly a good reputation in the business. The Westin in Blue Mountain has an OB restaurant in it and frankly I was very disappointed. Breakfast which I can comment on was mediocre. Buffet food was soggy. On the subject of the jams, I was upset. Even though the jams come in Kraft packets, i found literally dozens of packets with OLD STALE and HARD jam inside. Complaining to the beverage manager elicited a "it's Kraft's not us" to which I replied. "I complained the day before and yet you still are putting out more of this bad product on the tables. This is supposed to be an OB restaurant not some greasy spoon." The next day the jam was still on the tables. Another issue was the very limited cereal selection. Overall not good.
July 22, 2014
Rated 5 out of 5 by Caspita Relaxing and great food!
Our first time staying at the Westin and it surpassed our expectations. It was also our dog Molly's first hotel experience and the staff was amazing! Thank you!
August 6, 2014
Rated 5 out of 5 by BAG1 This resort has something for everybody
Arrived to our beautiful clean suite to find a great view of water features.
Then went for walk around village and stayed to enjoy the live show at the village stage.
After enjoyed soak in the large hot tub and put on their signature Westin robes.
Had good sleep in their comfy king bed.
The next morning had great breakfast in hotel restaurant then made short drive to to town to see more live music.
July 27, 2014
Rated 5 out of 5 by Cheech15 Romantic Getaway
The staff was excellent. Jodi was great on the phone and following up with all my request. She also signed me up for the SPG loyalty program.
August 5, 2014
Rated 4 out of 5 by RIK2014 A great getaway
The hotel was comfortable, in a great location and hospitable. We were disappointed that the hot tub was not
operational. The pool quality could have been better. I refrained from swimming in it because of the lack of clarity which was upsetting because of the very hot weather we experienced. As a pool owner I know when a pool needs attention.
July 29, 2014
Rated 5 out of 5 by RIK2014 Met expectations
The Westin lives up to the Starwood groups reputation and expectations. Staff were very friendly and accommodating as they normally are at a Starwood property. Everything was exceptional except we found the restaurant to be a bit pricey. That's surprising due to the fact that there are so many other choices close by. We did not eat at the restaurant although initially we had planned to.
We hope to return soon for another visit.
July 23, 2014