Rated 3 out of 5 by TJP1 The resort is clean
Overall, the hotel has some nice features such as the room décor and amenities, Starbucks in the lobby, nice offerings from room service, nice bedding and nice shower. The room was very clean but the hallway needed to have the carpet edged. I was disappointed in the staff's lack of friendliness and courtesy. The hotel was not busy at all so there was plenty of time to "wow" the guest with friendly service. The room service girl was the exception and she was very friendly, bellman who brought our luggage down at checkout was good too. Valet was efficient but not friendly most of the time.. I opted for the no room cleaning which was nice to get the voucher for food service, however, when I called for cups and creamer I ended up going into the hall and finding a housekeeper because it took over 20 minutes for someone to come, again the hotel was not busy so didn't understand that. The TV channels kept cutting out/poor reception and trying to watch TV was disappointing. Upon arriving to our room I hit the concierge button to see if there were other views we could look at and I ended up calling them back after 30 minutes of not getting a call back. When I booked my reservation it included complimentary valet but I ended up having to point that out and had to be credited back. I was annoyed by being asked to pay a $3 upcharge for a PB&J sandwich because I was over 12 even though there was no portion difference and I ordered other items off the menu. The room service menu was outdated because they no longer offer crème brulee. I did appreciated that there wasn't a significant upcharge in the mini bar offerings and I would venture to say you probably sell more that way than most places that really gouge the guests. The keys didn't work well and I had to return to have them recoded. The elevators sounded almost scary to get on(other guests commented on that as well). I am in the hospitality industry as well so I know what to look for. I visit Tampa frequently and generally stay at a neighboring hotel but wanted to try out the Westin since I have heard so many positive things. I think what really is disappointing to me is that on two occasions it appears there was a gentleman whom I perceived to be a supervisor/mgr with the front desk staff and did not appear to be encouraging the staff engage with the guests.
March 8, 2014
Rated 5 out of 5 by Srd1400 Great hotel!
I was very impressed with this hotel. It was just what I was looking for. The location was perfect. The room and the view were wonderful. The beds are so comfortable. The only thing we didn't care for was that the indoor pool was too cold.
March 5, 2014
Rated 5 out of 5 by Justsayin Great service
Picked this hotel for the location being close to the airport. I needed a very early checkin and was accomadated. All the hotel staff we encountered were exceptional! Friendly and helpful. Beautiful room, great views. Room service food was above average. Two things I had a problem with..the sheets on the bed were not the same as I expected from the heavenly bed collection. They were very rough and stiff. Uncomfortable to say the least. Also, a staff member started to open the door to our room unexpectedly. Don't know why. I heard the key and went to the door before she came in all the way. However, I would recommend this hotel and use it again but make sure the sheets were changed.
February 5, 2014
Rated 5 out of 5 by Farouk27 Great location
We had an amazing stay on Valentine's day weekend. The hotel is perfectly located by the international mall and most importantly every employee we had the chance to talk to provided us with excellent customer service. I enjoyed the convenience of the lounge on the 15th floor with hors d'oeuvres in the evening and breakfast in the morning. Champagne & chocolate covered strawberries were in the room when we checked in.
February 24, 2014
Rated 5 out of 5 by Bonniemom27 Lovely hotel + experience here
Everything here is noteworthy. I had one issue with noisy guests in the hall/other room at midnite and staff addressed it quickly and courteously. Also great shuttle service-to/from airport and other nearby locations on request.
February 21, 2014
Rated 2 out of 5 by Cat90 Terrible Experience
Restaurant was horrible - took over 2 hours to get our food which we never ended up getting. Had to basically serve ourselves going back and forth to the bar. We were served warm beer and ended up leaving to eat at the Chart house so our kids could finally get some food. Manager was rude and non apologetic.
The room did not have extra sheets for the pull out couch. We wanted to put our kids to bed at 7:30, called for sheets at this time and the sheets did not arrive to our room until after 8:30. We had to call 3 times for the sheets...our kids ended up going to bed an hour and a half past their bedtime - we had to get up early the next day.
We originally thought the room was clean - until my son dropped a ball under the entertainment system and saw about 10 cough drop wrappers left there (I am sure the amount of dust will give you an indication of how long it's been there - room 916.) The shower leaked leaving a HUGE puddle in the bathroom (we needed to use our towels to soak up the floor.
Overall the stay was a waste. We left all day on Sunday just to stay away from the hotel. We will never be back.
February 18, 2014
Rated 5 out of 5 by ShanH243 Great weekend
This was a very clean and high end hotel. The view was superb as well as the staff.
February 17, 2014
Rated 5 out of 5 by FloridaNative1 A Great Stay Every Time!
I live an hour north of Tampa and stay here frequently when I visit the area for concerts, meetings and flights.
In more than a dozen stays, The Westin Tampa Bay has always exceeded expectations. The Front Desk staff is warm and friendly and goes the extra mile in meeting my requests.
The rooms and public areas are spotless - I have never seen anything out of place.
The location is ideal. It is minutes from the airport(a 15 minute shuttle), near the junction of several expressways, not too far from downtown and on the causeway that leads to nearby Ruth Eckerd Hall (a great concert venue) and Clearwater Beach.
The rooms are very comfortable and offer terrific up close views of Tampa Bay and mid distance views of air traffic into Tampa International and the lights of downtown. I've seen schools of dolphin a number of times from my room.
The small, manmade beach on site is OK for sunning but other beaches are better and nearby. Jet skies and powerboats are available at the hotel for rental.
The food is not bad but it is overpriced for the portions you receive - don't eat here if you are hungry. In particular, the calamari appetizer, while stylish, is tiny. There are many good options nearby.
I've averaged more that 125 nights a year since 1981 in international business and leisure travel. For its type (domestic city / airport hotel), The Westin Tampa Bay is one of my favorites. A good value and highly recommended!
December 6, 2011