Rated 1 out of 5 by Pazar Worst Westin Facility and Customer Service
Of all Westin Hotels and Resorts, this was the worst based on the facility issues experienced and customer service received. First the two bed lights were not functioning. Several TV channels wouldn't tune (Direct TV signal fading). Swimming pool had no towels. Club refrigerator was empty so unable to get a bottle of water / soda late night. At early check out at 7AM, manager wasn't available to speak with me. Front desk took my mobile number / email and promised I'll be contacted. Manager never called or emailed. I'll never return to this hotel and posting this feedback for others to be aware.
January 30, 2015
Rated 5 out of 5 by Laura15 Probably my best hotel experience ever!
From the moment I called to book the room to the complimentary shuttles to and from the airport our stay was absolutely fantastic! Service, service and more service!! Our room was incredibly clean and comfortable with a great view of the bay. The food at AQUA was unbelievably delicious. The staff throughout the hotel were so kind and helpful. The fitness facilities were above anything I've ever seen in any hotel chain. I have no doubt that I will stay here again. Thank you!!
January 29, 2015
Rated 3 out of 5 by Nikki1971 Inconsiderate
Checked in on a Friday night for the weekend. Original executive room was on the 8th floor and front desk clerk said he upgraded us to the 14th floor. We were given room 1430 which had the humming sound of the service elevator 24/7. Housekeeping didn't speak English nor did they clean the room until after 6pm which disturbed us daily. The morning of check out housekeeping was knocking on the door awakening us at 8:57am. Go figure.
January 22, 2015
Rated 5 out of 5 by JessicaD Great location
We recently stayed here for a wedding with our 4 kids. It's a great location, central to everything Tampa Bay has to offer. We took a pontoon boat out of the dock directly behind the hotel, which was fun for the kids. The rooms were clean. The ONLY problem we had was that we called when we landed in Orlando and told the front desk how late it would be when we would arrive, after midnight, with 4 kids and all of them exhausted. We requested to make sure the room would be ready for us, with the rollaway in place so we could put the kids right to bed. When we arrived and went up to the room there was nothing ready for us and we had to wait 30 minutes for a rollaway. We were all exhausted and cranky. So that was not a good start. The front desk seemed a little ditzy and may need some more training. But other than that it's a great hotel, centrally located, and clean.
January 18, 2015
Rated 5 out of 5 by AHG4 Very solid hotel, great all around.
Has great experience. Very professional staff and great facility. Little disappointed I saw rates though my phone about 10% less and couldn't match pricing at front desk. Other than that a perfect stay.
January 6, 2015
Rated 1 out of 5 by dave323347 unfortunate stay
My family stayed at this property during the Christmas holiday. Upon check in, the front desk agent had no idea what is included for the platinum guest. I had to ask her for club lounge access, upgraded room, and welcome gift. I also waited in line for more than 10 minutes for assistance. I stayed at the property for two nights. I used the club lounge for my first morning. The food was okay quality. On.my second morning, I was given a breakfast voucher at the AQUA restaurant because the lounge is closed for Christmas. On the voucher, it states a continental breakfast station is offered at the restaurant. When I arrived at the restaurant, I was told there was no breakfast station and my voucher is worth $7.99. I also wanted to mention, the voucher stated,no cash value. When wanting speak with a manager on duty,I was told there is only a restaurant supervisor. I have stayed at many hotels in the world. Thisis the first time, I could not speak with a manager on duty. I also wanted to mention when asked for some housekeeping items, it never came. I had to call down several times to get them. Overall, I would avoid this property in the future.
December 26, 2014
Rated 4 out of 5 by Sindre Just one word : Excellent!
Its an Excellent hotel that has managed to keep
updated since last 4 years.
The staff are excellent.
The restaurant is excellent and thats rare for a hotel now a days ...
December 18, 2014
Rated 2 out of 5 by LkeeneLBK Not happy!
We waited over twenty minutes for our shuttle without a phone call. They are 2 miles from the airport by the way. We had to call a second time only to find out they were just leaving. We paid for club floor only to find out after confirmation through SPG that it was unavailable and paid in full. When we talk to Scott the manager he didn't even check to see we were SPG and thought we booked through a third party. It felt like he didn't really care about us because of that. He called back after we hung up knowing we weren't getting anywhere with him, apologizing to us seeing we booked through SPG and offering more free drink coupons.
It would have been nice for him to offer an upgrade on a room. We were staying two days and paying top dollar. More important they made us feel like we were wrong and just complaining.
November 29, 2014
Rated 5 out of 5 by Bocelliopera Just amazing!
Stunning property... Check in was very smooth and the staff very professional. I stay in the club level and the room was amazing, cleaned, comfortable, view was gorgeous. The restaurant Aqua was a perfect place to for breakfast and for some drinks... Natalie our server was very professional. I work for this industry and your resort is stunning and clean. The white tea smell is so refreshing... Just a simple detail, when i book and i select the club level and never saw any comment about the Club level lounge been closed until December. I knew it when i check in. I understand that things happens but i will definitely coming back for another great weekend and i will recommend this resort to everyone. Thank you for your hard work...
November 24, 2014
Rated 4 out of 5 by BicoastalBiko Solid property close to airport
When in Tampa and need a place to stay that is close to the airport and local attractions, the Westin is more than a decent option.
Clean,and quiet (despite the construction) this property has all the amenities you would expect from a Westin. The restaurant, sleeping rooms, and workout facility are above average. The staff professional. The location convenient.
Only drawback is that the property not necessarily near any local atttractions. However, a shuttle service brings folks to places like the mall and other nearby options.
October 27, 2014
Rated 5 out of 5 by MzRuth Wonderful Experience
The Westin Tampa Bay experience was the best. Angela (Westin front desk attendant) checked us in and provided superb attentiveness and service. The entire staff from the moment we arrived was excellent. The onsite restaurant AQUA is great - food and service is very good. All amenities and cleanliness is exactly what is it should be - A+. It was my birthday and my fiancé proposed in the same week so I felt like a queen, and Angela continued the excellent service for me throughout the weekend. THANK YOU!
October 20, 2014
Rated 2 out of 5 by lzemmy Recent Stay
Staff was unfriendly and the hotel itself was dirty and in poor condition particularly the restaurant. I watched the bartender rummage around looking at four different glasses before he found one that looked semi-clean. The outdoor area was unkempt and there was liter laying around. I travel for work almost every week and usually stay at Marriotts or Hiltons. This stay did not inspire me to make a change.
October 18, 2014
Rated 1 out of 5 by psw7777 Watch Out SPG Gold/Platninum
Don't stay here, rude staff at front desk. Stay downtown Westin. This property is not Corporate owned and they treat you like no one. I am Platinum member and Lifetime Gold. Bad service, poor customer service, was asked to go to another property. They wouldn't accept the corp code for reservation (we had proper ID). This is under protest with AMX, and SPG and I wouild never stay here again. Platinum member for last 10 years at least.,
October 16, 2014
Rated 5 out of 5 by Franco66 Great hotel and location
Hotel was close to the airport and near Bahama Breeze a great restaurant.
October 6, 2014
Rated 5 out of 5 by RealtorLady1 Great Hotel for a Great Value
I was very pleased with the cleanliness of the hotel, the friendly staff, the convenient location, the awesome indoor pool on which my 7 year old daughter learned how to swim this weekend, the good food and overall our stay. I would surely recommend The Westin at Tampa Bay to everyone.
September 29, 2014
Rated 5 out of 5 by hotrod2 Revisited again
this was our second time staying in the Westin Tampa Bay, and was every bit as good as the first. the rooms, food, & staff are second to none in their attention to our every need. thanks for the great stay and great nights sleep.
September 28, 2014
Rated 4 out of 5 by Atlaubie Good, except for check-in issue.
Arrived at 5:00 p.m. and they did not have a room ready, using the excuse that they had a lot of late check-outs. Did not offer anything to compensate for the inconvenience.
September 19, 2014
Rated 3 out of 5 by RJS78 Level of service degrading
I stay at this hotel very often, however my recent visit came with many disappointments.
1. They closed the club lounge. Frequent travelers really on these, and I was disappointed to arrive and hear it was closed. They should have communicated with their guests before hand.
2. Apparently, they charge for self-parking now. I have stayed here dozens of times, pulled up in the parking lot and that was that. Never asked a question, never pay for parking. This time around I was asked where I parked, I said outside. I was given a ticket and next thing I know I had a daily parking charge on my bill. Front desk agent never even told me there was a charge, what it was, etc. This is also an unwelcome changed.
3. Three times in one day, the housekeeping staff just walked into my room to service it or drop something off without knocking. I guess they are accustomed to people not being in the room midday. But that made me angry.
4. My platinum status is never recognized. I never receive upgraded room at this location.
I think I will change my preferred Tampa hotel on future visits.
September 19, 2014
Rated 4 out of 5 by JPK24 Great hotel with some hiccups
The property is great. It is located right on the water and has beautiful views of the city. The restaurant is excellent with a wonderful selection of seafood dishes and great drinks at the bar.
Our issues were minor, but should be corrected. Two of the three rooms we had were not cleaned for some reason on the Saturday of our stay. Management apologized and we were credited. We dined at Aqua three times during the weekend and on two occasions, our food came out rather cold. Management again apologized and gave us a discount/dessert.
With all that said, we definitely enjoyed our weekend and would recommend the hotel/restaurant. Management needs to pay attention to the details, though. The little hiccups we experienced should not occur at a hotel like the Westin.
September 16, 2014
Rated 5 out of 5 by MarieR The beds are amazing!
I love coming to the Westin. The staff are very friendly and accommodating. The rooms are clean and comfortable and have everything I need to work from my room if need be. And the beds are amazing, I always get a good nights rest.
September 12, 2014
Rated 4 out of 5 by felixaponte food service
at breakfast, the coffee was super strong and we both could not drink it, when we mentioned it to the server, he took the coffee's but never came back with fresh less strong coffee. also the toaster was lousey and the bagel took forever to toast then it came out burnt...not good.
September 3, 2014
Rated 2 out of 5 by Dlynn1 Bad Service
My job is to coordinate business meetings and travel making sure that my company's employees are taken care of.
The Westin staff in unaware of how to work with business travel and coordinating assistants. I will not be booking business travel with the Westin in the furture.
August 29, 2014
Rated 5 out of 5 by Jeff1801 An Excellent Propergy
We stayed at the Westin Tampa Bay in conjunction with a Rays/Tigers baseball game (two rooms for one night each). In the past (and primarily for Lightning/Wings hockey games), we have stayed at the Westin Tampa Harbour Island. I now know that there are two outstanding Westin properties in Tampa. I particularly appreciated the service we received at the front desk (I believe it was Carlos that assisted us) as well as that in the restaurant. Overall, both the property and the staff made me very happy to be a Lifetime Platinum SPG Member.
August 23, 2014
Rated 5 out of 5 by MartyAnn Excellent Club floor & lounge!
I had the pleasure of staying on the club floor with my husband. My room was spacious and immaculate. Adrienne the club attendant was gracious, friendly, personal and helpful. She is a really hard worker and does a fantastic job in the club lounge! You can tell she really loves her job!
August 22, 2014
Rated 5 out of 5 by Halo Awesome Choice
Value and it has a Starbucks in it. Don't need to leve your hotel. It is right there. A full service Starbucks.
August 21, 2014
Rated 5 out of 5 by ternav Excellent visit 8/17-18
Arrived at the hotel at 8:15 am. Knew we wouldn't be able to check in until 3 pm. We were told by Angela at the front desk that we were free to use all the amenities and our luggage would be secured. We headed to Aqua for a bite to eat. Angela showed up at 9:15 with our room keys, our luggage had been delivered to our room. She recognized that we were anxious to get settled and made it happen!! That was just the beginning. Our breakfast server was great (sorry I didn't catch his name-he was working the morning of 8/17). Pete, the manager, took time to give us a tour. Bar staff Kim, Austyn, and Ryan all very personable and professional. Gregory, our dinner server, was very knowledgable, his recommendations were spot on (amazing carpaccio and grouper). Will recommend this hotel without hesitation!! Oh, and the best bed ever!
August 20, 2014
Rated 5 out of 5 by Charlie02 A Note from Charlie's Mother
We stayed 2 nights and were treated wonderfully by all staff members. Everyone got to know Charlie, my Welsh Corgi. He seemed to be the star of the weekend. But everyone, from the minute we arrived, had our BEST interest in mind. Keep up the good work and we'll be back!!!
August 17, 2014
Rated 5 out of 5 by Rodeogal Facility concerns
All of the service, the room, etc were excellent - there is one major concern: there were ALOT of men and women coming in groups/singles that did not appear to be one that a 'family oriented' hotel would enjoy. It was evident to my co-worker who was travel with me as well.
August 15, 2014
Rated 5 out of 5 by kishun20 great hotel
We had our family there and we were treated very well and the hotel exceeded our expectation. I think the club room lounge should have had more variety of food. Praise should be given to Mr. Carlos Quinones he did an excellent job. I will return to this hotel next year because I feel comfortable.
August 11, 2014
Rated 5 out of 5 by LolaLani Simply, Consistently, OUTSTANDING
Stay here several times a month! Love the views from the rooms, love dining at Aqua, and love that they know my name when I walk back in the door!!! Special shout out to Carlos at the front desk for always getting me a great room with floor to ceiling windows and James in reservations for finding me a room at the last minute!
August 7, 2014